Swiggy is an Indian online food ordering and delivery company. Founded in 2014, Swiggy is headquartered in Bangalore and operates in more than 580 Indian cities, as of July 2023.
Manager- Sustanibility
About the job
Mandate 3 – Employees will work fulltime from their base location.
About Swiggy :
Swiggy is one of India’s largest on-demand convenience platforms, providing services across food
delivery, quick commerce, restaurant discovery, and more. With a presence in over 650 cities and
millions of daily transactions, Swiggy is committed to making a positive impact on the communities and environments where it operates. At Swiggy, sustainability is not just a goal but a core part of our mission to drive innovation, reduce our environmental footprint, and create a positive social impact across the value chain.
Job Summary :
The Sustainability Manager will be responsible for driving Swiggy’s sustainability initiatives across all business units, focusing on environmental stewardship, social responsibility, and governance (ESG) compliance. This role will be pivotal in driving Swiggy’s sustainability efforts by executing initiatives that reflect global best practices and support the company’s long-term growth objectives. The position requires close collaboration with various teams and external partners to enhance Swiggy’s sustainability profile while achieving measurable outcomes.
Key Responsibilities :
1. Environmental Impact Initiatives:
Spearhead efforts to reduce Swiggy's carbon footprint, including transitioning to electric
vehicle fleets and promoting renewable energy sources.
Work on waste reduction initiatives, including reducing packaging and food waste and
promoting sustainable sourcing across the supply chain.
Develop innovative programs that encourage customers and partners to make eco-conscious
choices through Swiggy’s platform.
2. Social Impact Programs:
Lead initiatives focused on workforce development, including upskilling and reskilling of
delivery partners and small business owners.
Develop and scale initiatives focused on community and ecosystem well-being including
road safety for delivery partners and food quality for customers.
Promote diversity and inclusion through initiatives that encourage women’s participation in
Swiggy’s delivery network, operations, and related ecosystems.
Support community-driven programs that enhance the quality of life in urban spaces.
3. ESG Compliance & Reporting:
Manage Swiggy’s ESG reporting processes, ensuring compliance with regulatory frameworks,
including Business Responsibility and Sustainability Report (BRSR).
Collaborate with various internal departments to collect and verify sustainability-related
data, ensuring accuracy and timely submissions.
Digitise ESG data measurement and monitoring.
Monitor evolving regulations and industry trends to ensure Swiggy stays ahead of
compliance requirements and multi-stakeholder expectations.
4. Stakeholder Engagement & Partnerships:
Lead cross-functional teams to roll out sustainability initiatives, ensuring integration across
Swiggy’s platform, from food delivery to quick commerce.
Build and maintain relationships with external stakeholders, including government bodies,
NGOs, and industry organizations, to further Swiggy’s sustainability goals; represent Swiggy
at industry forums.
Collaborate with the communications team to promote sustainability initiatives and
achievements across Swiggy’s customer base, delivery partners, and the broader
community.
Key Qualifications :
Education: MBA or a Master’s Degree in Environmental Science, Sustainability, Public
Policy, Economics is preferred.
Experience: 2-5 years of experience in sustainability or corporate social responsibility (CSR),
preferably within the FMCG, tech, food, or logistics sectors.
Skills:
o Strong understanding of global sustainability frameworks and ESG reporting
standards.
o Exceptional project management skills, with the ability to oversee large-scale
initiatives and drive cross-functional collaboration.
o Strong communication and stakeholder management skills, with the ability to
engage both internal teams and external partners effectively.
Preferred Attributes :
Leadership: A self-starter who takes ownership of projects and drives them to completion.
Strategic Thinking: Ability to align sustainability initiatives with broader business goals and
market trends.
Collaboration: Strong interpersonal skills and experience working across departments to
achieve shared sustainability outcomes.
Innovation: A passion for developing cutting-edge solutions to environmental and social
challenges.
Why Join Us?
At Swiggy, sustainability is more than just a part of our business – it's a way of driving lasting change for our customers, partners, and the environment. As Sustainability Manager, you’ll be at the fore front of this transformation, helping to shape Swiggy’s future by integrating sustainability into every aspect of our operations. If you’re passionate about making a difference and have the skills to lead impactful change, we’d love to have you on our team.
Sr Executive – Relationship & Business Performance
About the job
Responsibilities
- Recommend and advise on best practices of picking and packing to improve Cx experience.
- Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
- Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
- Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
- Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
- Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
- Provide recommendations on the training aspects required to deliver/improve Cx metrics.
- Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
Qualifications
- Graduate / 3-5 years of retail management experience
- Must have led 15+ people/ employees at Retail/ Store.
- Problem solving, data-driven decision-making
- Adaptability to dynamic situations.
- Experience from retail/FMCG/ quick commerce Industry.
Sales Manager I
Way of Working – Office/Field – Employees will work full-time from their base location
About Swiggy:
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.
Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
With Swiggy’s New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree, we are consistently making waves in the market, while continually growing the opportunities we offer our people.
Role – Sales Manager I
Job Responsibilities:
- Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges
- Develop account strategies to overcome the challenges and action plans to meet client objectives and maximize account growth as per the target
- Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities
- Track and analyze account performance, sales data, account funnel, and market trends to identify opportunities and challenges
- Drive business growth for newly onboarded partners by working on their basic hygiene and health metrics
- Deliver Incremental Revenue from the assigned clients through monetization and commercial improvements
- Deliver incremental counter share for all assigned clients by strategic planning to dominate market share
- Maintaining a strong relationship with restaurant owners and delivering best-in-class restaurant NPS
- Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly
- Generate leads and proactively approach potential clients, presenting our value proposition and securing new partnerships
Desired Candidate:
- Graduate with excellent communication skills.
- Good working knowledge and experience of e-commerce activities and all online marketing channels
- Confident, Pleasing and a go-getter personality
- Effective communication skills
- Attitude & Aptitude for Sales
- Should be a team player, working alongside people from all walks of life
- Analytical, good Excel skills
- Leadership and Influencing skills: Identify, builds, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach
- Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns
- Creativity & Initiative: Demonstrate creativity & originality in their work and have the personal drive and initiative to bring about change and help drive the business forward.
- Being the face of Swiggy in the market and standing up for the values we believe in
Key Skills Required:
- P&L UnderstandingMarket Research and Intelligence
- Customer Lifetime Value
- Business Development
- Data Logic
- Data Interpretation
- Data Visualization
- MS Excel
- Data Analysis
- Result Orientation
- Managing Relationships
- Conflict Management
- Problem-Solving
Senior Manager – National Accounts
Mandate 2 (Remote) – Employees will have the freedom to work remotely all through the year. These employees, who form a large majority, will come together in their base location for a week, once every quarter.
About Swiggy
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
Roles & Responsibilities :
- The role will primarily work on building and executing levers that enable Premium and Gourmet restaurants to grow their business on Swiggy across the order funnel.
- The candidate would be responsible to drive projects on revenue maximization and cost minimization at the regional level.
- The candidate will be expected to run experiments and pilots for growth hacks, to validate hypotheses and scale the same across locations.
- Analysing various business scenarios and recommending prompt actions for de-risking business. Use data resources available across business metrics to build deeper insights for partners on a regular basis: candidate needs to be extremely comfortable with numbers and talking metric language on a daily basis.
- Manage and own the P&L across partners effectively. Understanding of Partner’s P&L and business decisions based on the same is expected.
- Driving joint marketing campaigns and monthly/quarterly/ annual activity calendar – Both Swiggy-led as well as brand-led for Premium accounts.
- Actively managing and implementing user acquisition campaigns against established objectives and budgets across multiple (In app & Out of app) channels. Monitoring the ROI from various campaigns and continually working towards improving the performance of the key Ad properties
- Working cross-functionally with key account managers and central marketing teams to guide and support the
- development of marketing plans to reach business targets. Coordinate with cross functional team across Operations, Marketing, Supply, Menu Excellence to create processes & implement personalized/ central level initiatives in an efficient & robust manner
- Direct responsibility of key metrics like Order per day, Discount%, Funnel conversion at platform level, customer acquisition/ repeat business, campaign ROIs etc.
- Working closely with the analytics and city teams to develop order projections of high degree of accuracy.
- Coordinate with various city and central stakeholders to build Premium business on Swiggy in line with Platform initiatives, including sales incentive structure planning & executions
Desired Skills :
- 4-6 years of work experience in Ecommerce Sales/Growth, Telecom Sales/Marketing,
- Commercial/Go-To-Market/Growth Strategy.
- Effective Analytical & Communications Skills.
- Attitude & Aptitude for Process & Systems.
- Ability to work as a team player in a target driven work environment.
- Ability to lead projects from conceptualization to closure, leveraging internal resources to get things done.
- Competent decision-maker with the ability to Plan, develop, own and build a strategic plan for ensuring the best restaurants partner grow with Swigg as a preferred partner.
- Required Skills: Microsoft Office especially Excel & PowerPoint, QlikView, Google Analytics, SQL.
Executive – Events & Partnerships
About Mumbai Foodie:
In 2024, Swiggy joined forces with Mumbai Foodie. Mumbai Foodie is a digital food publication that creates original content by exploring and recommending, filming and writing about the best things to eat and drink via Instagram. Through restaurant reviews, interviews, collabs, pop-ups and more, over the years Mumbai Foodie has become a guide to the F&B scene of the city with 5 pages & more to come.
What will you work on:
1) Event Planning & Execution:
- Assist in developing and managing end-to-end planning of branded and promotional events for Mumbai Foodie.
- Collaborate with internal teams (content, post-production, production) to conceptualize event themes and formats.
- Assisting in handling all logistical aspects, including venue selection and vendor management.
- Ensure events align with the brand identity and deliver an exceptional experience for attendees.
- Oversee on-ground coordination, including set-up, guest management, and event flow to ensure seamless execution.
2) Partnership Development:
- Identify and establish relationships with relevant brands that align with our objectives.
- Negotiate and secure partnerships that enhance event value and provide brand amplification opportunities.
- Collaborate with partners to create joint marketing strategies and initiatives to maximize reach.
- Contribute to the overall events and partnership strategy, staying on top of industry trends to suggest innovative event formats and partnership models.
3) Brand Representation & Communication:
- Act as a brand ambassador at all events and networking functions, building strong relationships with key stakeholders.
- Work closely with the content team to create promotional materials and marketing campaigns for events and partnerships.
- Ensure clear communication between all stakeholders, both internal and external, to streamline the event and partnership process.
4) Team Collaboration:
- Collaborate with the content and social media teams to develop content and marketing strategies that maximize the impact of partnerships and events.
- Coordinate with the business development team to align partnership opportunities with revenue goals.
Required Skills & Experience:
- Previous experience working in the food and beverage industry with a strong network within the F&B, hospitality, and media industries.
- Understanding of digital marketing and content creation.
- 1-3 years of experience in event management, partnerships, or a similar role in the F&B, media, or hospitality industry.
- Proven ability to manage end-to-end event planning and execution.
- Ability to handle multiple projects simultaneously in a fast-paced environment.
- Excellent organizational and project management skills.
