Swiggy is an Indian online food ordering and delivery company. Founded in 2014, Swiggy is headquartered in Bangalore and operates in more than 580 Indian cities, as of July 2023. Besides food delivery, the platform also provides quick commerce services under the name Swiggy Instamart, and same-day package deliveries with Swiggy Genie.

Sales Manager I

Way of Working – Office/Field – Employees will work full-time from their base location

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.

Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

With Swiggy’s New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree, we are consistently making waves in the market, while continually growing the opportunities we offer our people.

Role – Sales Manager 

Job Responsibilities:

• Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges.
• Develop account strategies to overcome the challenges and action plans to meet client objectives and maximize account growth as per the target
• Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities.
• Track and analyze account performance, sales data, account funnel, and market trends to identify opportunities and challenges.
• Drive business growth for newly onboarded partners by working on their basic hygiene and health metrics
• Deliver Incremental Revenue from the assigned clients through monetization and commercial improvements.
• Deliver incremental counter share for all assigned clients by strategic planning to dominate market share.
• Maintaining a strong relationship with restaurant owners and delivering best-in-class restaurant NPS.
• Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly..
• Generate leads and proactively approach potential clients, presenting our value proposition and securing new partnerships.

Desired Candidate:

• Graduate with excellent communication skills.
• Good working knowledge and experience of e-commerce activities and all online marketing channels
• Confident, Pleasing and a go-getter personality
• Effective communication skills
• Attitude & Aptitude for Sales
• Should be a team player, working alongside people from all walks of life.
• Analytical, good Excel skills.
• Leadership and Influencing skills: Identify, builds, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
• Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.
• Creativity & Initiative: Demonstrate creativity & originality in their work and have the personal drive and initiative to bring about change and help drive the business forward.
• Being the face of Swiggy in the market and standing up for the values we believe in.

Key Skills Required:

• P&L Understanding
• Market Research and Intelligence
• Customer Lifetime Value
• Business Development
• Data Logic
• Data Interpretation
• Data Visualization
• MS Excel
• Data Analysis
• Result Orientation
• Managing Relationships
• Conflict Management
• Problem-Solving

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law”

Account Manager

Way of working: Field/Office : Employees will work fulltime from their base location.

About the team:

Swiggy Dineout is building India’s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories – from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!

Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save upto 40% on their dining bills when they pay their restaurant bills using the dineout feature on the Swiggy app

Using the Dineout feature on the Swiggy app, users can discover and avail the best deals and discounts at restaurants, cafes, bars, and pubs in their city.

Users can search for their favourite restaurants based on various parameters such as cuisine, location, price range, and availability.

For customers, our vision is to become their default app for all their dining-out occasions. We intend to do so by building a full stack solution for them to discover restaurants they might like, make a  table reservation, make payment, and avail the best discounts/value across restaurants.

For restaurants, our vision is to become their de facto platform of choice to grow their dine-in business. We aspire to do so by becoming the most cost-efficient marketing channel for them to build their brand, drive demand and acquire & engage customers.

Job Responsibilities:

● Drive restaurant onboarding for your designated area, Act as a consultant to restaurant partners to manage and mutually grow business,

● You should have a keen interest in the food and beverage industry with a desire to sign up for the best local and national restaurants,

● Be the local market expert: gather restaurant feedback, monitor competitor activity, and provide recommendations for improvements to management and

● Ability to conduct cold calls and walk-ins, schedule in-person meetings, and sell the Dineout product portfolio to restaurants.

Desired Skill:

● The candidate has to have successfully completed a Bachelor’s degree,

● Freshers with internship or min 6 months of sales experience in consulting, e-commerce or start-ups are encouraged to apply,

● The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules,

● The candidate has to be outgoing and confident in their appearance,

● We are looking for self-motivated individuals with the ability to work remotely and under pressure and

● The candidate has to be an ‘out-of-the-box thinker and should want to always challenge the status quo.

Asst Manager- Talent Acquisition (Volume Hiring)

Key Responsibilities:

• Collaborate with hiring managers to understand staffing needs and develop effective recruitment strategies.

• Manage the full cycle of recruitment, from sourcing and screening candidates to coordinating interviews and making offers.

• Source candidates through various channels, including job boards, social media, and professional networks.

• Build and maintain a strong candidate pipeline.

• Conduct initial interviews to assess candidate qualifications and cultural fit.

• Coordinate and schedule interviews with hiring teams.

• Maintain accurate and up-to-date candidate records in our applicant tracking system.

• Provide regular updates and reports to management on recruitment progress.

• Skillfully negotiate offers to attract and secure top talent, considering both company and candidate needs.

Qualifications:

• Bachelor’s degree in Human Resources, Business, or a related field.

• 5+ years of experience in recruiting roles, with a focus on bulk non-technical hiring.

• Experience in E-commerce and Internet companies is highly preferred.

• Proficiency in using applicant tracking systems and other HR software.

• Strong communication and interpersonal skills.

• Proven ability to handle multiple tasks and meet deadlines.

• Results-oriented with a strong sense of accountability.

• Knowledge of employment laws and regulations.

Gourmet Partnership Manager