Synchrony’s Lifestyle sales platform provides comprehensive payments and financing solutions with integrated in-store and digital experiences through partners and merchants such as American Eagle, Dick’s Sporting Goods, Guitar Center, Sweetwater, Kawasaki, Polaris, Suzuki, Pandora and others who offer merchandise

AVP, Principal Data Engineer (L11)

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

This role will be part of the Data Architecture & Analytics group part of CTO organization.

• Data team is responsible for designing and developing scalable data pipelines for efficient data ingestion, transformation, and loading(ETL).
• Data team owns and manages different tools platforms which provides an environment for designing and building different data solutions.
• Collaborating with cross-functional teams to integrate new data sources and ensure data quality and consistency.
• Building and maintaining data models to facilitate data access and analysis by Data Scientists and Analysts

Role Summary/Purpose:

• We are looking for a Principal Data Engineer to provide technical leadership for the development of Data warehouse and Data Lake applications supporting key business domains. This role will be instrumental in transforming the legacy systems to modern data platforms. This role is an exciting, fast-paced, constantly changing, and challenging work environment, and will play an important role in resolving and influencing high-level decisions across Synchrony.

Key Responsibilities: 

• Design, develop and lead data engineering applications in highly agile and fast moving teams.
• Lead a data engineering team and roll up the sleeves to individually contribute when required.
• Implement ETL/ELT on a Data warehouse applications using Ab Initio, data lake platform(Cloudera Hadoop cluster)/ Container using Ab Initio, Spark, Hive, Kafka, RDBMS(Oracle, MySQL), NoSQL databases(Cassandra) and public cloud solutions.
• Responsible for design, development, testing oversight and production implementation.
• Experience with batch and real-time data pipelines in a DevOps environment using Ab Initio and Spark.
• Work closely with Product owners, Product Managers, Program manager, scrum masters in a Scaled Agile framework.
• Partner with architects to efficiently design data applications with scalability, resiliency and speed.
• Lead data engineering team to drive program delivery.
• Drive technical development and application standards across enterprise data lake
• Accomplish results by communicating expectations; planning, monitoring, and appraising results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Collaborate across cross-functional teams to improve and deliver on business objectives and priorities.
• Apply technical knowledge, industry experience, expertise, and insights to contribute to the development & execution of Engineering capabilities.
• Stays up-to-date on latest trends in data engineering, recommends best practices, develops innovative frameworks to avoid redundancy by promoting automation.
• Mentor and coach the team to promote Synchrony values and culture.

Required Skills/Knowledge:

• Hands on experience with ETL tools – Ab Initio or Informatica and Hadoop, Hive, Spark, Kafka and other data lake technologies.
• Working knowledge of cloud platforms such as S3, Redshift, Snowflake, etc.
• Familiar with scheduling tools like Stonebranch.
• Strong familiarity with data governance, data lineage, data processes, DML, and data architecture control execution.
• Hands on experience in writing shell scripts and complex SQL queries
• Proficient with databases such as MySQL, Oracle, Teradata.

Desired Skills/Knowledge:

• Prior experience as a Data Engineering Technical Lead leading team in Scaled Agile framework.
• Experience owning multiple mission critical applications on data platform.
• Experience with batch and real-time data pipelines in a DevOps environment.
• Must be willing to work in a fast-paced environment with globally located Agile teams working in different shifts.
• Ability to develop and maintain strong collaborative relationships at all levels across IT and Business Stakeholders.
• Excellent written and oral communication skills. Adept and presenting complex topics, influencing, and executing with timely /actionable follow-through.
• Experience in designing ETL pipelines to enable automated data load into AWS S3 & Redshift.
• Prior work experience in a Credit Card/Banking/Fintech company.
• Experience dealing with sensitive data in a highly regulated environment.
• Demonstrated implementation of complex and innovative solutions.
• Nice to have AWS Solution Architect/Data Engineer certification.

Eligibility Criteria:

• Minimum 6+ years of experience with Bachelor’s degree in Computer Science or similar technical field of study or in lieu of a degree 8+ years of relevant experience.
• Minimum 6+ years of experience in managing large scale data platforms (Data warehouse/Data Late/Cloud) environments.
• 6+ years’ of programming experience in ETL tools – Ab Initio or Informatica and Data Lake Technologies – Hadoop, Spark, HDFS, Hive.
• 4+ Prior experience as a Data Engineering Technical Lead (leading team in Scaled Agile framework).

Work Timings: 3:00 PM to 12:00 AM IST

(WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L9+ Employees can apply.

Grade / Level : 11

Job Family Group:

Information Technology

AVP, Quality Engineer – Apply and Buy Digital apps (L11)

Job Family Group:

Information Technology

AVP, Senior Product Engineer (L10)

Organizational Overview: This role will be part of the Data Architecture & Analytics group part of CTO organization.

• Data team is responsible for designing and developing scalable data pipelines for efficient data ingestion, transformation, and loading(ETL).
• Data team owns and manages different tools platforms which provides an environment for designing and building different data solutions.
• Collaborating with cross-functional teams to integrate new data sources and ensure data quality and consistency.
• Building and maintaining data models to facilitate data access and analysis by Data Scientists and Analysts

Role Summary/Purpose:We are looking for an strong Individual contributor, platform administrator who will work in building and managing the NEO4J platform for scanning data sources across on-prem environments.The engineer will work cross-functionally with operations, other data engineers and product owner to assure capabilities are delivered that meet business needs

• Data team is responsible for designing and developing scalable data pipelines for efficient data ingestion, transformation, and loading(ETL).
• Data team owns and manages different tools platforms which provides an environment for designing and building different data solutions.
• Collaborating with cross-functional teams to integrate new data sources and ensure data quality and consistency.
• Building and maintaining data models to facilitate data access and analysis by Data Scientists and Analysts

Key Responsibilities:

• Experience with Neo4J HA Architecture for Critical Applications (Clustering, Multiple Data Centers, etc.) with LDAP Based Authentication & Authorization for Neo4J.
• Expertise in graph driven data science applications, such as graph based feature engineering, graph embedding, or graph neural networks.
• Experience with Encryption Solutions for Neo4J.
• Experience in high availability and disaster recovery solutions deployment of new technology
• Superior decision-making, client relationship, and vendor management skills.

Required Skills/Knowledge:

• Experience in Neo4j product administration and development.
• Basic understanding of LINUX OS (understanding of file systems, environment, user and groups)
• Basic understanding of firewalls, ports and how to check connectivity between 2 environments
• Exposure to public cloud ecosystem (AWS, Azure and GCP) and its components
• Understanding on DevOps pipelines
• Exposure to Operations task like Job Scheduling, monitoring, Health check of the platforms, automations etc.
• Understanding of SAFe methodology/working in Agile environment

Desired Skills/Knowledge:

• Experience on installation and configuration of Bloom and GDS software.
• Hands on experience with cloud services such as S3, Redshift,  etc.
• Extensive experience with deploying and managing applications running on Kubernetes (experience with administering Kubernetes clusters).
• Experience deploying and working with observability systems such as: Prometheus, Grafana, New-Relic, Splunk Logging.

Eligibility Criteria:

• Bachelor’s degree in computer Science with minimum 4+ years of relevant technology experience or in lieu of degree 6+ years of relevant technology experience.
• Minimum 5+ years of financial services experience.
• Minimum 5+ years of experience managing Data platforms.
• Hands on experience with cloud platforms such as S3, Redshift,  etc.
• Ability to develop and maintain strong collaborative relationships at all levels across IT and the business.
• Excellent written and oral communication skills, along with a strong ability to lead and influence others.
• Experience working iteratively in a fast-paced agile environment.
• Demonstrated competency linking business strategy with IT technology initiatives
• Proven track record of leading and executing on critical business initiatives on-time and within budget.
• Demonstrated ability to drive change and work effectively across business and geographical boundaries.
• Expertise in evaluating technology and solution engineering, with strong focus on architecture and deployment of new technology.
• Superior decision-making, client relationship, and vendor management skills.

Work Timings: 3PM – 12AM IST

(This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L08+ Employees can apply

Grade/Level: 10

AVP, Business Intelligence Process (L10)

AVP, Business Intelligence Process (IC role) is a part of India Analytics Hub & BI Org. The role involves supporting Business Intelligence & Reporting (BI&R) L3 process requirements, working with BI and Analytics teams (US and India) and Contractors. Areas of work include enhancing reporting in-take process, inventory management, development and deployment of reporting process risks and control measures, evidence management, etc.

Key Responsibilities:

• Serve as BI&R subject-matter expert to answer procedural questions and clarify process risk control execution & evidence requirements.
• Facilitate the monthly reporting inventory process working across Reporting Process Champions (RPCs) and Analytics teams to get updates to the inventory. Maintain evidence as required, procedurally.
• Coordinate annual process risk controls across all Analytics pillars, following up with RPCs and Analytic Team Leads to ensure controls are completed, and document evidence.
• Execute a risk-based random sampling approach to provide over-sight to procedural controls being consistently executed and evidence captured.  Test effectiveness of control design and make recommendations for improvements based on findings.
• Support the current inventory of reports, when needed, by testing and executing job aids and publishing findings.
• Write and execute communications and training materials or sessions as needed to support process execution, improvements, and change management.  Facilitate training set up and assignments with L&D Team.
• Administer SharePoint and maintain job-aides, templates, training and documentation library.
• Manage projects to execute process improvement and change management implementation.
• Provide ad hoc data and analytics support for the L3 process such as report generation and root cause analysis.
• Perform special assignments and other duties, as required.

Required Skills & Knowledge:

• Min 4 years of experience in working or supporting business intelligence/reporting or equivalent processes
• Min 3 years of experience in risk assessment and management for data, reporting or equivalent processes
• Knowledge of BI and project management tools and practices with high proficiency in MS-Excel, PPT and Word.
• Ability to manage complexity/ambiguity and deliver measurable results
• Ability to work in matrix organization, consensus building and superior coordination skills

Desired Skills & Knowledge:

• Strong verbal and written communication skills; ability to engage effectively with a broad range of audiences including data, BI and analytics leaders, governance leads, risk and internal audit teams, etc.
• Exposure of working with/in internal audit or process governance team and with vendors
• Experience with BI and data visualization tools such as Tableau, Power BI or equivalent
• Good understanding of reporting and risk management processes in financial services industry
• Strong project management, multi-tasking skills and ability to work independently with minimum supervision
• Functional knowledge of marketing, sales, digital and finance would be a plus

Eligibility Criteria:

Degree in Commerce, Science, Arts, Economics, Engineering, or any equivalent stream with 4+ years of relevant experience. Minimum 6+ years of relevant work experience in lieu of specified degree.

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

The position is remote, where you have the option to work from home.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager or HRM before applying for the role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L8 + Employees who have completed 18 months in the org. and 12 months in current role and level are only eligible
• L8 + Employees can apply.