T-Mobile is the brand name used by some of the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG in the Czech Republic, Poland and the United States.

Sr Analyst, Credit Risk Mgmt – Data Science and Modeling

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

 

As a Senior Analyst within the Credit Risk Management team, you will be required to wear multiple hats. You must have a strong blend of analytical skills, project management, presentation skills, and ability to develop strong and effective working relationships.

You will be working independently and/or in as part of a team of analysts to identify new credit segmentation opportunities using statistical methods leading to enhancements to our credit decision process and policies, collections strategies, and fraud strategies. You will be partnering within members of the Credit Risk Management team and other functional teams in T-Mobile for the deployment, analysis and tracking of new credit strategies to manage risk.

You must be able to manipulate large amounts of data, extract key insights from the data, and then clearly and concisely communicate actionable recommendations based upon your insights. In many cases, you will participate in projects at various stages from idea or hypothesis generation to development and/or implementation. You will be expected to contribute as credit data expert, analytic methodology specialist and primary statistics analyst.

 

Responsibilities

• Develop, maintain, and monitor credit attributes from both external credit bureau data as well as internal customer behavior data
• Design, develop, maintain, and monitor Credit Risk models emphasizing both prediction accuracy, and the impact to losses and profitability
• Utilize statistical segmentation techniques to identify new opportunities
• Perform complex qualitative and quantitative analysis of credit polices to ensure financial goals are being attained
• Develop predictive financial and analytical models using the appropriate statistical methodologies, including trend and regression analysis
• Participate and perform the analysis of new data and statistical products by external vendors
• Perform loss forecasting analysis
• Extract, process and transform data from multiple disparate sources
• Analyze credit bureau and alternative credit data
• Deliver work output with full awareness and adherence to project timelines or agreed upon deadlines

 

Qualifications

 

Education:

• Bachelor’s Degree in Finance, Economics, Mathematics, Industrial Engineering, Statistics or related degree – Required
• Masters degree or Phd in Finance, Economics, Mathematics, Industrial Engineering, Statistics or related degree – Preferred

 

Experience Required:

• 5+ years of quantitative analytic modeling experience or comparable process management experience
• Intermediate or higher proficiency in SAS or other statistical/analytical programming languages
• Proficiency in SQL, C++, Python, R or other statistical software packages
• Superior computer skills in Excel, Word, PowerPoint required
• Superior communication (spoken and written), organization and presentation skills
• Superior time management skills and awareness of project management methods

 

Experience Preferred:​

• Prior consumer risk management experience a plus
• Wireless / Telecom experience a plus

Account Executive, SMB Sales – Owensboro – Bowling Green, KY

This is a true hunter role where you can exceed sales quotas, acquire new accounts, and turn the wireless industry on its head with small and medium sized businesses (1-299 employees). In this role, you’ll achieve and surpass monthly sales targets by prospecting, cold-calling, networking, and generating leads to gain new business within an assigned geographic territory. You’ll analyze customer needs and use solution-based selling to showcase T-Mobile’s value, tailoring recommendations and closing deals.

 

*Thank you for considering our opportunity.  This posting is not for a current role, it is to prepare us for anticipated growth in the near future.*

 

Job Responsibilities:

• Lead Generation: Generate and work leads through prospecting, cold calling, and networking under sales manager supervision.
• Customer Needs: Identify customer needs and use solution-based selling to demonstrate T-Mobile’s value. Recommend wireless solutions, including price plans, data services, handsets, and accessories.
• Deal Negotiation: Negotiate and close deals.
• Skill Development: Develop skills in prospecting, call execution, and relationship management with leadership. Participate in product training and sales meetings.
• Sales Approaches: Create effective sales approaches, solutions, and proposals.
• Sales Automation: Apply sales force automation, manage sales funnel, and report on sales activities and forecasts
• Customer Base: Maintain and grow the customer base within a territory model.

 

Education and Work Experience:

 

 

• High School Diploma/GED (Required)
• Bachelor’s Degree (Preferred)
• 1+ years verifiable new customer acquisition sales experience, preferably within a commissioned environment Preferred
• Outside B2B sales experience. Preferred

 

Knowledge, Skills and Abilities:

 

 

• Task Management Ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking (Required)
• Customer Service Demonstrated experience delivering superior customer service and attention to detail (Required)
• Communication Excellent interpersonal, written, and oral communication skills (Required)
• Negotiation Effective negotiating and closing skills, including communication, emotional intelligence, and problem-solving. (Required)
• Cold Calling Ability to cold call/door knock. (Preferred)
• Prospect Management Experience in identifying, nurturing, and guiding potential leads through a journey from initial contact to conversion. (Preferred)
• CRM Experience using CRM systems such as Salesforce, demonstrating these tools to manage customer relationships and sales activities efficiently. (Preferred)
• Proposal Writing Experience preparing, delivering, and following-up on product/service proposals and pricing quotations (Preferred)

 

Licenses and Certifications:

 

 

 

 

• At least 18 years of age
• Legally authorized to work in the United States
• Travel:
  Travel Required (Yes/No):YesDOT Regulated:
  DOT Regulated Position (Yes/No):No
  Safety Sensitive Position (Yes/No):No

 

Total Target Cash Pay Range: $71,800 – $129,400, inclusive of target incentives

 

Base Pay Range: $43,080 – $77,640

Mobile Associate, Store in Store – Retail Sales

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

 

Job Responsibilities:

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education and Work Experience:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. Required

Knowledge, Skills and Abilities:

• Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications:

 

• At least 18 years of age
• Legally authorized to work in the United States

Truck Store Manager

The manager provides day-to-day operational oversight and leadership for T-Mobile’s Mobile Showrooms employees. Through a strong Customer Focus establishes a loyal customer base and serves as Brand Ambassador in the community for the company’s mobile showroom locations and events. Oversees event marketing process including; strategic planning, creative development, execution, measurement, and communication for T-Mobile’s Mobile Showrooms. This role will be responsible for developing and executing events that support T-Mobile’s brand, business, and communication objectives for the Mobile Showroom. The manager will develop relationships with local organizations and businesses in an effort to drive store traffic. Works cross functionally with multiple internal departments, event properties, agencies, and senior-level leadership.

 

Job Responsibilities:

• Event Management, Brand Ambassador, Logistics, PlanningManage and execute Mobile Showroom events from concept to post event. Establish event metrics, measure, and delivers results. Ensure the Mobile Showroom events align to broader program strategy & objectives. Leads mobile showroom employees to ensures an exceptional customer experience for all customers through an exciting, energized atmosphere. Ensures customer satisfaction in all areas of sales and service with every transaction.
• Partner Event Management – Onsite management for TPR locations, Logistics, Planning, TrainingManage and execute Mobile Showroom events for branded retail partners to drive excitement, awareness and store traffic. Work with store leader to establish event goals & objectives. Provide coaching on delivering world class customer service with sales reps and managers.
• Mobile Showroom Program ManagementIn partnership with corporate, field, local and retail channel marketing teams, accountable for program ownership, planning, implementation, execution and reporting that is on time and on brand. Customize events to the Mobile Showroom, capitalizing on the unique opportunities inherit in th program. Leverages relationships with Corporate Marketing, OEMS, regional stores and local marketing teams, to maximize impact of events that coordinate with regional/company initiatives.
• Community Outreach & SupportDirectly responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. Identify opportunities where T-Mobile can benefit the community, and create plans to meet the needs of the community. May be leveraged for emergency relief.
• Management – scheduling, hiring, standard training, etc. • Talent Management— Oversee store team including recruiting, hiring, firing and oversight. Responsible for creating or approving store schedule. Manage performance feedback by creating and delivering performance feedback to store employees directly or overseeing Associate Manager in creating and delivering feedback. Build store pride, recognize and celebrate success of your team. • Coaching— Motivate and coach store team with one-on-one coaching, coaching in the moment and coaching monthly performance and guide IDP for reps. Share timely feedback to improve performance and encourage growth. Create and deliver performance feedback to store team. Ensure complete of training for store staff.• Development – Develop employees in your team to align to their interest and career goals, sharing timely feedback to improve performance and encourage growth.

Education and Work Experience:

• High School Diploma/GED (Required)
• 2-4 years 3 Years Retail Management experience in high volume environment (Required)

Knowledge, Skills and Abilities:

• Retail Store Management Experience working in high volume environment ()
• Event Management Manage and execute Mobile Showroom events from concept to post event ()
• Customer Engagement Advance Customer engagement and service capabilities ()
• Workplace Performance Passion, integrity and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience ()
• Escalation Resolution Ability to think critically and react quickly and calmly in high pressure situations. ()
• Cross Functional Relationships Experience working with multiple support teams or corporate departments (i.e., HR, Ops, Training, Marketing) to accomplish key tasks ()
• Retail Systems In depth knowledge and experience with retail systems and procedures ()
• Community Outreach Responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events ()

Licenses and Certifications:

 

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No