Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

 

$1000 SIGN ON BONUS AFTER 90 DAY! APPLY TODAY!

Job Responsibilities:

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
  ◦ Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  ◦ Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  ◦ Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
  ◦ Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
  ◦ How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
  ◦ Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  ◦ Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  ◦ Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
  ◦ Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  ◦ Successfully identify and handoff small business leads.
  ◦ Support team initiatives and create an inclusive environment

Education and Work Experience:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. Required

Mobile Associate – Retail Sales

Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

 

Job Responsibilities:

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: ◦ Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. ◦ Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. ◦ Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices. ◦ Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: ◦ How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network ◦ Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. ◦ Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. ◦ Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: ◦ Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. ◦ Successfully identify and handoff small business leads. ◦ Support team initiatives and create an inclusive environment

Education and Work Experience:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. Required

Knowledge, Skills and Abilities:

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications:

 

• At least 18 years of age
• Legally authorized to work in the United States

Account Executive, SMB Sales

Job Overview
The Account Executive, SMB Sales role at T-Mobile is designed for ambitious, results-focused sales professionals who are passionate about building stellar customer relationships and bringing T-Mobile’s unmatched products and services to underserved markets.

This is a true hunter role where you can exceed sales quotas, acquire new accounts, and turn the wireless industry on its head with small and medium sized businesses (1-299 employees). In this role, you’ll achieve and surpass monthly sales targets by prospecting, cold-calling, networking, and generating leads to gain new business within an assigned geographic territory. You’ll analyze customer needs and use solution-based selling to showcase T-Mobile’s value, tailoring recommendations and closing deals.

 

Job Responsibilities:

• Lead Generation: Generate and work leads through prospecting, cold calling, and networking under sales manager supervision.
• Customer Needs: Identify customer needs and use solution-based selling to demonstrate T-Mobile’s value. Recommend wireless solutions, including price plans, data services, handsets, and accessories.
• Deal Negotiation: Negotiate and close deals.
• Skill Development: Develop skills in prospecting, call execution, and relationship management with leadership. Participate in product training and sales meetings.
• Sales Approaches: Create effective sales approaches, solutions, and proposals.
• Sales Automation: Apply sales force automation, manage sales funnel, and report on sales activities and forecasts
• Customer Base: Maintain and grow the customer base within a territory model.

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor’s Degree (Preferred)
• 1+ years verifiable new customer acquisition sales experience, preferably within a commissioned environment Preferred
• Outside B2B sales experience. Preferred

Knowledge, Skills and Abilities:

• Task Management Ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking (Required)
• Customer Service Demonstrated experience delivering superior customer service and attention to detail (Required)
• Communication Excellent interpersonal, written, and oral communication skills (Required)
• Negotiation Effective negotiating and closing skills, including communication, emotional intelligence, and problem-solving. (Required)
• Cold Calling Ability to cold call/door knock. (Preferred)
• Prospect Management Experience in identifying, nurturing, and guiding potential leads through a journey from initial contact to conversion. (Preferred)
• CRM Experience using CRM systems such as Salesforce, employing these tools to manage customer relationships and sales activities efficiently. (Preferred)
• Proposal Writing Experience preparing, delivering, and following-up on product/service proposals and pricing quotations (Preferred)

Mobile Associate, Store-in-Store​, Retail Sales

Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

 

Job Responsibilities:

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education and Work Experience:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities:

• Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Mobile Associate, Store-in-Store, Bilingual Preferred – Retail Sales

Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

 

Job Responsibilities:

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education and Work Experience:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. Required

Knowledge, Skills and Abilities:

• Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications:

 

• At least 18 years of age
• Legally authorized to work in the United States