Major affiliates include Tata Consultancy Services, Tata Motors, Tata Steel, Tata Power, Titan, Tata Projects, Air India, Indian Hotels Company, Tata Consumer Products, Voltas, Trent, Cromā and BigBasket.
Service Desk Specialist
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: Service Desk
Experience Range: 2 – 4 Years
Location: Gandhi Nagar/Malad-Mumbai
Must Have:
- Answers and responds to inbound calls or electronic requests from end-users regarding products
- Creates and documents all support calls from the user community into the service desk tracking software
- Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
- Analyses and resolves all application software or hardware incidents and requests from end-users
- Ensures to log and tracks incidents and requests from identification through resolution stages
- Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
- Updates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contact
- Ensures accurate and necessary information is obtained by utilizing Remedy Templates when available
- Responsible for providing on-call support as needed
Good to Have:
- Establishes and develops relationships with other IT&S teams through frequent constructive communication
- Responsible for identifying shortcomings for implementing process improvements
- Complies with and supports HCA IT&S standards, policies, and procedures
- Logs incidents and requests into appropriate product categorization
- Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users
- Handles customers’ issues or requests with professional attitude.
Essential:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Minimum Qualification:
•15 years of full-time education
•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
Food and Beverage Executive
Founded in 1903, Taj Hotels is The Indian Hotels Company Limited’s iconic brand known for providing authentic luxury experiences to discerning travelers. Taj has been rated as India’s Strongest Brand and offers a unique portfolio of hotels across various continents. Each Taj hotel blends warm Indian hospitality, world-class service, and modern luxury to create unforgettable experiences.
Role Description
This is a full-time on-site role for a Food and Beverage Associate at Taj Hotels in Siwan. The Food and Beverage Associate will be responsible for food service, customer service, and ensuring high-quality food and beverage experiences for guests on a daily basis.
Qualifications
- Customer Service and Communication skills
- Experience in Food & Beverage industry
- Ability to work efficiently in a fast-paced environment
- Strong attention to detail and cleanliness
- Team player with excellent interpersonal skills
Windows 11/Intune
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: Windows 11/Intune
Experience Range: 7 – 8 Years
Location: Pan India
Must-Have:
- troubleshooting modern device management issue
- technical knowledge in managing the Modern devices ( device enrolment, app deployment, profile configuration, compliances and asset management, Device configuration)
- Good-to-Have
- Intune Win32 Content Prep tool(IntuneWinAppUtil.exe) ,App-v, Installshield,Advance installer (MSIX)
- SCCM, Intune Portal
Responsibility of / Expectations from the Role :
- Have a technical knowledge in managing the Modern devices ( device enrolment, app deployment, profile configuration, compliances and asset management, Device configuration)
- Extensive skills in troubleshooting modern device management issue and working with cross teams to resolve complex issue.
- Experienced in implementing and supporting Intune function
- Application management in Intune.
- Packaging tools used – Intune Win32 Content Prep tool(IntuneWinAppUtil.exe) ,App-v, Installshield,Advance installer (MSIX)
- Deployment tools used – SCCM, Intune Portal
- Used PowerShell scripting for creating script package.
- Expert in OAT, UAT and troubleshooting end user & device issues.
- Experience in Incident, change and problem management process
- troubleshooting issue related to desktop Application/web application on windows 11.
Interested candidates pls share your cv to mailid: c.nayana@tcs.com with subject “Windows 11/Intune” for further Discussion
ServiceNow Developer
CS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: ServiceNow Developer
Experience Range: 4 – 6 Years
Location: Chennai/Pune/Kolkata/Hyderabad/Bangalore
Must-Have:
Key responsibilities:
- Hands-on analyze, design, and develop complex functionality 2 or more functional areas in ServiceNow: Incident Management, Problem Management, Change Management, Asset and Configuration, Service Catalog and Requests
- Javascript, ACLs, Business Rules, Flow Designer, Integration Hub, Rest APIs, Virtual Agent Designer (is a plus)
- Perform production support activities by diagnosing complex issues
- 5+ Years of experience in ServiceNow ITSM
Experience required:
- Hands-on analyze, design, and develop complex functionality 2 or more functional areas in ServiceNow: Incident Management, Problem Management, Change Management, Asset and Configuration, Service Catalog and Requests
- Javascript, ACLs, Business Rules, Flow Designer, Integration Hub, Rest APIs, Virtual Agent Designer (is a plus)
- Perform production support activities by diagnosing complex issues
Interested candidates pls share your cv to mailid: c.nayana@tcs.com with subject “ServiceNow Developer” for further Discussion
Senior Manager, Zonal Techincal Support
The role will be responsible for organizing, deploying and monitoring the service processes & customer care Initiatives; providing technical support and handle customer complaints at workshop in order to enhance customer satisfaction and dealer engagement within organizational policies and government/ statutory norms.
Job Responsibility
1. Contribution to planning:
Prepare and recommend action plans on vehicle retention and inflow growth
Audit, analyse and implement action plan on process improvement.
Design & Plan SLAs between channel partners and fleet customers
2. Key actions and decisions (Long term and Short term:
Inflow increase and Channel Partner satisfaction
Monitor status of pending claims of CP and seek approvals as required on payment release
Implement/ monitor and increase body shop conversions, productivity and new initiations
Execute and monitor of customer connect initiatives with CP
Service Process & Marketing Oversight
Monitor, analyse and act on improvement of service parameters.
Follow up with CP to ensure service marketing products targets achievement and distribution of dealer manpower incentive
Service Support Activities Management ( Technical Service Support, Spares & Training)
Contribute for JIR (Joint Investigation Report) for proper feedback to plant and complaint resolution
Coordinate with RPM for parts availability and monitor VOR% at Channel Partners
Check and authorize part failure claims.
Service Activity – Corporate & Fleet customers
Coordinate with various stakeholders on closure of escalated corporate and fleet customer complaints
Monitor availability of SPOCs, exclusive bays, at workshops related to fleet customers
Monitor Key service parameters of 12 fleet cities and suggest action plan with the field team
3. Nature of problems faced/ Scope of improvement opportunities:
Resolve all customer complaints in co-ordination with CP.
Escalate product concerns through DIR/CCIR. and communicate back to CP
Identify training gaps, nominate CP manpower for all courses and monitor certification status
Stakeholder Profiles & Nature of Interactions
Internal
Service Process
Auditing service process progress Review and updating critical customer complaint
Service Marketing
Track service marketing figures
Productivity
Updating report on workshop productivity
Body shop
Updating body shop progress
Spare Parts
Support for parts requirement on urgent basis.
SE&TS
Customer feedback on product performance and support for field on customer complaints. Warranty support, plant visit
ATC
Training requirement and conducting and on assessment/ Certification support.
Customer Experience
Customer Complaints update/ execution process and CUP 52 parameters and deployment
Legal
Communications on legal cases details & follow up.
External
Customer
Service Experience & product performance feedback from customers and responses from us.
Vendors
Support in field and specific cases
Dealers
Performance progress and concern areas
Suppliers
supplies / support in field for camps and schemes & support
Corporate and Fleet Customers
Regular connection with the customers to ensure customized service solutions.
Desired Candidate Profile
Minimum education qualification BE /B.Tech
Minimum experience requirement 5-6 year
Working knowledge requirement Experience working in an automobile industry, customer centric, provide technical support, complaint resolution
Skills & Competencies
Passion for customer – sustainably implements practices that meet customers’ needs and building productive alliances with customers / stakeholder
