Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 56 years.

Back Office Employee

Direct Walk-In Opportunity for Data Entry Executive (Back Office) at Tata Consultancy Services, Gandhinagar on 7th December 2024.

Note: Candidates with relevant experience can directly attend the interview. Please go through the norms below before you attend.

Job Role: Back Office Executive

Walk in Drive Date: Saturday, 7th December 2024.

Location: Tata Consultancy Services Ltd, Garima Park, DA IICT Road, Gandhinagar.

Timing: 09:00 AM – 12:00 PM

Candidates to carry: Updated CV, Photocopy of Aadhaar and EPFO service history, All education /employment documents.

Job Requirement:

• Any full-time graduate (10+2+3).
• Willingness to work in Night Shifts.
• Mode of Salary credit should be through bank from all the employers (No Cash in hand)
• All educational and employment documents are mandatory to have.

Skill Requirement:

• 1 or more years’ customer service experience with good typing skills.
• Data Entry and 10 Key Experience with a minimum of 7,000 keystrokes per hour or 80 WPM required.
• Bank Operations, bookkeeping and/or item processing experience preferred.

PFB the norms to be followed during the Interview process.

• We will not be responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates.
• Two / four-wheelers can be parked in the parking area.
• Candidates must wait in the lounge.
• Water dispensers are available.
• Rest rooms are located near the wash area of the cafeteria.

“TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.”

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Desk Side Support

Job Title: L2 Desktop Support Engineer.

Job Location: Greensboro, North Carolina, United States(Onsite).

Salary Range: $60,000 – $75,000

Job Description:

• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that can not be resolved by Tier 1 (L1) and providing support for software and hardware technical problems.
• This role is customer facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents.
• The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe.
• Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services).
• Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates.

Help Desk Desktop Support

Tata Consultancy Services is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide.

 

About Job:

Job Title: Helpdesk / Desktop Support

Location: Phoenix, AZ

Job Type: Full Time

Experience : 9+

Note: Candidate should be local to Arizona location.

Technical skills:

• Analyzes end user needs and orders.
• Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Loads software such as operating systems, office, and operations software onto computers.
• Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues.
• Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Instructs users in use of equipment, software, and related material.
• Enters commands and observes system functions to verify correct system operation.
• Monitors and maintains anti-virus programs to ensure desktop computer systems integrity.
• Adds, deletes, and modifies associates’ profiles and system permissions as required on network servers and applications.
• Coordinates activities with network services or other information systems groups.
• Maintains software licensing records and hardware inventory to ensure effective operations and compliance.
• Adds, deletes, and modifies associates’ profiles and system permissions as required on network servers and applications.
• Coordinates activities with network services or other information systems groups.
• Maintains software licensing records and hardware inventory to ensure effective operations and compliance.
• Escalates major system problems to computer operations, engineering, or application support.
• Performs basic telephone maintenance.
• Performs other duties as assigned.

Document Center Associate

TCS , a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.

Document Center

Uploading all documentation within emails to the respective loans

Uploading all documentation received via mail to the respective loans

Indexing any uploads that may need manual indexing

Print and ship documentation received via email or task

Clearing out all Urgent requests the same business day

Working with Disclosure Desk to ensure all is within regulatory requirements

Reviewing Collateral Packages to provide to servicing department

Preparing files for storage shipment

Salary Range: $33,000 – $35,000 per year

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Desired Skills and Experience

BPO – Dialer Ops

Deskside Support

Job Title – L2 Desk Side Support

Job Type – Full Time

Location – Greensboro, NC (Onsite)

Job Description:

• Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
• Physically fit to walk through large areas.
• Ability to work after hours and weekends if necessary or required by the customer.
• Knowledge using ServiceNow as the ticketing tool.
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
• Analyze, resolve, respond to, and document end user inquiries.
• Install desktop/Laptop, printers/scanners, and other peripheral software’s using approved tools.
• Troubleshoot operating system issue. connection issues with LAN/WAN.
• Update tickets with accurate and timely records of work performed, and resolution detail
• Maintain and contribute to a knowledge base.
• Coordinate hardware warranty repair.
• Perform inventory management activities as required in coordination with asset management and other Corporate groups.
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
• Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
• In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in a specific technology.
• Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specialize in different products and categories.
• Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
• Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
• Primary responsibility to manage End User related incidents and requests.
• Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
• Handles all User related IT requests (IMAC, Break fix, Refresh etc.).
• Responsible for managing IT Assets, Inventory and Stock Room management.
• Responsible for Asset tagging, Inventory update in CMDB.
• Handheld scanners/High-jump scanners config and support.
• Responsible for Preventive maintenance checks on all handhelds (scanners etc).
• Radio configuration & support.
• Shipping and Receiving assets requiring repair from OEM (Scanners, Handhelds, etc.)
• Responsible for in scope Production devices installation, reset, adding to network etc.(Terminal systems, Handhelds etc.)
• Thin client configuration and support, Apps on iPads.
• Responsible for Printer Coordination Services and single point of contact to handle.
• L1 Printer issues, requirement to have AS400 knowledge to handle production printers.
• Provide Touch Support / Smart hands Support to verify functionality or testing
• Monitors PRTG tool for plant network devices.
• Coordinate with the Critical facilities team for Power related work.
• Coordinate with 3rd Party vendors for installation/ fixtures for non-IT request (Henderson, OneNeck , C&W etc.).
• Vendor escort or co ordination (mostly for network cab work, data center work, etc.) – (e.g., ATT, OEMs).