The Tata Group is an Indian group of companies headquartered in Mumbai. Established in 1868, it is India’s largest business conglomerate, with products and services in over 160 countries, and operations in 100 countries.
Process Associate
Job Requirement:
- Any fulltime Graduate who has experience in Life and Pensions (L&P) Insurance
- Willingness to work in all shifts.
- Mode of Salary credit should be through bank from all the employees (No Cash in hand).
- All educational and employment documents are mandatory to have.
Experience: 1-4 years
Skill requirement:
- Overall 1-4 years of experience in Life and Pensions (L&P) Insurance
- Should have worked in Insurance process (Life and Pensions, Annuities would be preferrable)
Should be flexible to work in any shifts.
Desired Candidate Profile
Qualifications :BACHELOR OF COMMERCE
Delivery manager
KEY AREAS OF RESPONSIBILITY – Include but are not limited to the following:
1. Deliver Superior Customer ExperienceThe emphasis for the DM role is in ensuring that the team is delivering the KPI(s) as agreed and set by theSite Lead.
- Ensure that the team delivers the SMART objectives & KPIs (Productivity, Timeliness, Data Quality) set upfor their team and individual members
- Ensure that the team understands the KPI(s) and expectations of their roles
- Ensure speedy and satisfactory response to customer’s problems
- Along with the Team Manager, ensure that requisite resources in terms of system / work stations /infrastructure is available
- Regularly Monitoring achievement of results (Data quality and productivity) and ensuring targets are metthrough appropriate decision / actions / escalations/troubleshooting
- Create and submit requisite reports – as per set guidelines in time
- Meet/Exceed Customer Satisfaction Survey Targets.
2. Inspired People and Team
- Planning Resource / Staff Administration in a manner that ensures optimum utilization of resources – thiswould include roster, shift planning, leave planning, attendance, holiday planning, overtime ensure backups are identified to take care of unforeseen absence etc
- Ensure staff is adequately trained to perform the tasks assigned to them.
- Monitor individual performance and providing timely /specific feedback to individuals in a constructivemanner. Ensure that staff training is a continuous process with emphasis on ongoing development.
- Conduct performance appraisals of team members in line with set guidelines
- Ensure team members work in a collaborative manner & make conscious efforts for improvement in teamperformance
- Support/Coach / Encourage and motivate team members for better performance
- Identifies and develops high potential staff as a back up & succession planning
- Conduct team meetings for sharing information, reviewing team progress on deliverables / projects etc.Ensure this forum is utilized for two way communication and team member get an opportunity to expresstheir concerns / ideas etc.
- Ensure staff are engaged and motivated – identify / address concerns if any through conscious /visibleactions.
3. New Migrations/Organization Changes
- Work closely with Manager to ensure process migrations/ organization changes are properly planned and communicated to staff
- Ensure successful implementation of migrations / changes as per plan / guidelines/frameworks provided
- Meet/Exceed new migration targets/expectations
4. Continuous improvement and low cost provider
- Identify areas for improvement in service delivery (cost / data quality / productivity / customerrequirements) based on customer feedback /proactive analysis of operational efficiency /effectiveness.
- Propose improvement projects with supporting data, benefits and time / cost involvement
- Plan and implement signed off projects and report progress / actual benefits
5. Uphold Company Image-
- Ensure Company vision, values & ethics are upheld within team at all times through professional behavior/ by being a role model for the team.
Desired Candidate Profile
Qualifications :BACHELOR OF ARTS
Australian Voice Agent
Location- Mumbai
Skill- Australian Voice
Answer incoming calls, respond to emails and chats
- Explain company’s features, products, and services
- Make billing adjustments in accordance with company policies
- Assist customers with service or feature modifications on account
- Respond to any disruption of service issues
- Open trouble ticket depending on the nature of the service issue
- Analyse, isolate and diagnose customer service trouble
- Route ticket to appropriate department for resolution
- Provide existing trouble ticket status to customers
- Coordinate customer premise visit with on-ground team
- Escalate customer complaints in accordance with company polices
- Apply card payments, funds transfer & check payments to customer accounts
- Respond to any customer general inquiries and
- Redirect calls not related to the Services
Desired Candidate Profile
Qualifications :BACHELOR OF COMMERCE
Salesforce Developer, LWC
5+ years of Core Salesforce experience with minimum 3+ years in core Salesforce technical LWC implementation.
- Candidates with understanding of B2B process for Cloudcraze or B2B Commerce Lightning will be preferred.
- Strong hands-on technical experience in Salesforce with at least two full scale implementations on B2B or LWC development.
- Candidates with Support background need not apply.
- Hands-on ability to review and write Apex, batch jobs and LWC components.
- Technical knowledge of Visualforce framework and ability to comprehend codebase based on VF will be a big plus.
- Experience of working collaboratively in large teams as a team player.
- Ability to document technical solution design and experience with presenting to senior technical teams for securing approvals.
- Familiarity with the data migration process and hands-on experience will be a plus.
- Proven experience of working directly with customer teams.
- Familiar with integration patterns applicable to Salesforce, REST API preferred.
- Strong written and verbal communication skills.
- Familiar with agile principles and experience of working on agile teams.Desired Candidate Profile
Qualifications :BACHELOR OF TECHNOLOGY
SAP Analytics Cloud’
Strong Analytics/Data warehouse experience using SAP Cloud Platform background and foundation
- Must be strong in building reports, dashboards, scorecards (good sense of data)
- Strong hands-on experience in Creation of Planning Models, Geo Maps, Value Driver Tree, and hierarchy in a model
- Experience in SAP BOBJ is preferred.
- Strong Working knowledge of SAP BW on HANA, HANA data integration tools like DS, SLT, SDA
- Experienced in at least 2-3 large projects of SAP / Non-SAP data migration rollouts with Strong SDLC knowledge including entire life cycle of analysis, design, build, test and deployment.
- Work in aggressive delivery model in agile mode
- Experience in creation of complex Jobs, Workflows, Data Flows, and Scripts using various Transforms (Integrator, Quality and Platform) to successfully load data from multiple sources into a desired target.
- Defining systems strategy, developing systems requirements, designing, and prototyping, testing, training, defining support procedures, and implementing
- Extensively used Data Services Management Console to schedule and execute jobs, manage repositories, and perform metadata reporting.
- Experienced in using Performance Tuning techniques, system optimization, and business process improvement
- Experience in debugging execution errors using Data Integrator logs (trace, monitor, and error) and by examining the target data.
- Extensively used Data Services Management Console to schedule and execute jobs, manage repositories, and perform metadata reporting.Desired Candidate Profile
Qualifications :BACHELOR OF TECHNOLOGY
Sap embedded Analytics
Experienced in developing S4HANA ABAP CDS Views to Fiori APP Reports and Extractors for ETL process. Knowledge in S4HANA design, especially SAP provided CDS Views for Embedded Analytics. Knowledge on how to deploy SAP Fiori Apps for Embedded Analytics Strong implementation exposure on VDM(Virtual data model) Should be able to build the custom reporting applications by using all the capabilities of S/4 HANA Embedded analytics. Experience of implementing Fiori apps in S/4 HANA system(Preferably in Greenfield implementation project) Experience working with the languages (eg SAPUI5, JavaScript, CSS, HTML5, jQuery). Exposure on CDS views Solid practical implementation exposure using Fiori elements Practical experience of implementing Fiori apps using RAP/CAP Good expertise on using BTP for side by side extensions Experience with SAP Web IDE/BAS Strong experience in developing for user, functional and system requirements Experience in Fiori Design patterns, expertise in UI Theme designer Strong understanding of the UI principles Capturing and tracking functional requirements Experience in Fiori Launchpad configuration FIORI – GATEWAY Services
Desired Candidate Profile
Qualifications :BACHELOR OF ENGINEERING