Chandrasekaran. Natarajan Chandrasekaran is Chairman of the Board of Tata Sons, the holding company and promoter of more than 100 Tata operating companies with aggregate annual revenues of more than US $100 billion.

Process Specialist

Direct Walk-in Interview Opportunity for ACH Collections/ ACH Claims @TCS, Chennai location on 23rd November, 2024.

Note: Candidates with relevant experience in “ACH Collections/ ACH Claims” can directly attend the interview. Please go through the norms below before you attend.

Job Role: Process Associate

Walk-In Drive Location: Industrial Estate, 21, Ambattur Industrial Estate 1st Cross Rd, Sai Nagar, Ambattur, Chennai, Tamil Nadu 600058

Walk-In Drive Date: Saturday, 23rd November 2024

Timing: 9:00 AM – 12:00 PM

Candidate to Carry: Original Photo ID Proof (PAN / Aadhar), All education /employment documents, Updated CV.

Job Requirement:

• A fulltime Graduate.
• Minimum 1+years of Experience in ACH Collections/ ACH Claims.
• Willingness to work in Night shifts.
• Mode of Salary credit should be through bank from all the employees (No Cash in hand).

Skills:

MS office products, Outlook, Teams; detail orientated, strong aptitude and ability to retain knowledge while making independent decisions; a mix of clearly and analytical skills; ability to manage work queues and deadlines; ability to prioritize work with minimal supervision or instruction; research abilities ranging from easy to moderate; ability to validate work completed and manage outstanding tasks without regular oversight.

PFB the norms to be followed during the Interview process.

• We will not hold responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates.
• Two / four-wheelers can be parked in the parking area.
• Candidates must wait in the lounge.
• Water dispensers are available.
• Rest rooms are located near the wash area of cafeteria.
• TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately”

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Executive-Customer Support -TMCV

Purpose of the Role

This position will be responsible for delivering customer operational objectives of the organization. Providing high levels of support to network, resolving customer issues, facilitate service and spare parts sales, after-sales revenue and drive high customer satisfaction and through service network

Job Responsibility

1. Customer Management:
Drive customer issue resolution and escalations in a timely manner
Facilitate product deliver and availability of product by ensuring training, process adherence, costs and delivery
Drive customer satisfaction by monitoring feedbacks and taking corrective actions
Assist in the modernization of service partners to improve processes, faster turn arounds and deliver better customer experiences
Formulate and assist dealer service campaigns, customer meets, feedback processes and new product introductions
Drive sales and inflow with service partners through workshops and marketing activities: service campaigns and recon campaigns.
Improve paid services revenue at service partners with target schemes: discount coupons, dealer-labour AMC, fitness certificate
Drive the accidental business turnover through initiatives: cashless insurance tie-ups, Tata Motors Insurance, parts support.
Proactively follow-up on warranty and AMC repairs and ensuring all processes are followed with regards to vehicle repairs process and payments.
Established safety protocols in all workshops conducted. Audit all service processes to ensure compliance as per company standards.
Increasing silver & gold certified technicians in workshops.
Conduct workshop assessment report bi-annually to improve the process and infrastructure with service partners and enable grading accordingly.

2. People Management:
Ensure strong communication between teams to facilitate exchange of information and in order to implement change and improvements.
Provide trainings support to service partner on specialty tools, send mechanics to training center when needed.
Coordinate and execute pre-delivery inspection training.
Facilitate trainings of new products and tools to ensure service partners are well prepared.

Stakeholder Profiles & Nature of Interactions

Internal
State Service Manager
Drive after-sales revenue through Service Network – update and seek support on need basis

RTSM Product Line
Provide inputs specific product issues

RPM Service Network
Drive spare parts sales through service network

Sales Team (TSMs/SPMs)
Critical Customer issue resolution, joint visit to customers to build up engagement

Plant Technical/Quality team
Technical product issues

SHQ
Claims resolution

Prolife team
Support on market share improvement/prolife sales improvement

Sales Team (TSMs/SPMs)
Critical Customer issue resolution, joint visit to customers to build up engagement

Plant Technical/Quality team
Technical product issues

External
Customer
Issue resolution and engagement

Dealership team
Issue resolution & overall dev towards company’s goal achievement

Technical Institutes(ITIs/DTIs)
Skill development Programs

Desired Candidate Profile

• Education Bachelors degree (B.Tech in mechanical/Automobile/Electrical)
• Relevant Experience :5 – 7 Years
• Experience in Automobile Industry

Skills & Competencies

• Problem Solving Skills
• Customer Driven
• Sales Skills
• Administrative Skills
• Interpersonal Skills

Senior Manager-Buyer-Sales, Marketing

Purpose of the Role

To manage fulfilment operations, Purchase, spare acquisition maintain infrastructure, manage inventory as per agreed norms and settle dealer claims within agreed timeframe.
To Service the parts to customers at right time, in right quantity and in right condition is of utmost importance from customer satisfaction perspective.
This position deals with all above aspects of supply chain for parts business and plays a pivotal role for maintaining smooth serviceability.

Job Responsibility

• Drive and Monitor the Spare Purchase Operation and Demand fulfilment.
• Timely servicing of customer orders based on pre-fixed dispatch schedule
• Inventory & storage management for maximizing operational efficiency
• Automation/Improvement of warehouse processes for efficiency enhancement
• Ensuring inwarding of right quality material for minimizing the cycle time of overall process
• Coordinate with Service provider to prepare goods receipt note and process the same for payment.
• Manage the inventory as per specified norms.
• Designing robust and economical packaging design to ensure safe storage and delivery.
• Readiness for compliance of IATF 16949 for SPD PVBU
• Monitor maintenance of warehouse infrastructure.
• Strengthening of safety practices & initiatives for ensuring safe working environment
• Review warehouse manpower competence/skill requirement and coordinate to impart training to warehouse personnel.
• Monitor and review compliance to direct & indirect taxation norms and coordinate with auditors for periodic audits in order to ensure adherence and compliance
• Coordinate with IT team to maintain / update the systems.
• Coordinate with International Business team for dispatch of material.
• Coordinate with stakeholders for timely settlement of claims.

Stakeholder Profiles & Nature of Interactions

Internal:

Sales Team / Channel Partners
Coordinate for orders and dispatch of stocks.

Quality
Coordinate for issues related to quality.

Business Planning / Finance
Coordinate for planning, Inventory Management, Taxation.

External:

Service Provider Logistics
Coordinate for Smooth operations

Desired Candidate Profile

• Education : BE / PG
• Relevant Experience : 5 – 8 years of experience in Spare Purchase / Demand Fulfilling

Skills & Competencies

• Thorough experience in Spare Purchase and acquisition
• Basic knowledge of Logistics & Warehouse Operation
• Contract management & legal aspects of Supply Chain
• Basic knowledge of packaging of spare parts.
• Understanding of IATF audits and TQM

Dynatrace Admin

About the job