A part of the Tata group, India’s largest multinational business group, TCS has over 601,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024, and is listed on the BSE and the NSE in India.
Help Desk Technician
About the job
We are Hiring for the position of SERVICE DESK L1 ;
Location: Noida Work mode: WFO
Experience : 4 to 8 Years
Job Description:
Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- Respond to email messages for customers seeking help.
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures.
- Install, modify, and repair computer hardware and software.
- Determining the best solution based on the issue and details provided by customers.
Desktop Management – Infrastructure Services (IS)
About the job
Job Role – Desktop Management – Infrastructure Services (IS)
Experience Range: 2 to 6 years
Job Locations: Hyderabad
Job Description
Roles and responsibilities:
- Expertise on windows 10/11 administrations
- Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues
- Knowledge on PC and peripheral Hardware troubleshooting (including print & scanning devices)
- Hands on Experience on MS Office upgrades / deployments
- Working knowledge on Dell laptops/Desktops hardware issues
- Troubleshooting of Office issues
- Knowledge in troubleshooting VPN related issues
- Mobile Device Management support
- Experience on Windows Imaging process using SCCM
- Experience on Data Migration tools and O365 One drive
UI Developer
About the job
Greetings!!!
TCS is hiring!!!!
Job Role- UI Developer
Experience range- 4 to 6
Job Location- Ahmedabad
Required Technical Skill Set
- HTML 5, CSS 3, JavaScript, jQuery, Angular JS, Adobe Dreamweaver and Photoshop
- The position would require a good understanding of development technologies for the web.
- The candidate should have worked with UI design teams and have considerable knowledge of UI design processes.
- Design and develop user interfaces using HTML, CSS and JavaScript
- Communicate continually with internal and external development teams to achieve on-time bug free deliverables
- Translate design and style guides provided by the UI/UX team into functional user interfaces, ensuring cross browser compatibility and performance
- Contribute to process improvements by bringing in newer ideas and techniques to enhance design and development
Good-to-Have
- Understanding of User centered design (UCD) process and usability principles will be a plus but not mandatory.
- Possesses a portfolio demonstrating 3+ years of experience in frontend development.
Inviting applications with updated resume.
Network Switching (LAN Technology)
About the job
Job Role: Network Switching(LAN Technology)
Job Location: Hyderabad
Exp Range: 6Years to 8Years
Desired Competencies (Technical/Behavioral Competency):
- Bachelor’s degree from an accredited college or university required in Computer Science, MIS, Engineering, or equivalent computer related degree
- Should have experience in Network Administration, routing, switching and security
- Ability to effectively interface with business executives.
- Experienced with Network Troubleshooting.
- Experience with ServiceNow process workflow, fulfillment, management and reporting
- Profoundly client focused and excellent team worker
Roles & Responsibilities:
- Hands on experience in configuration and installation for LAN/WAN network devices
- Protocols: TCP/IP, BGP, EIGRP, OSPF, PBR, IPSEC, GRE, DMVPN, RPVST/STP, VTP
- Hands on experience in Data Center Network management
- Hands on working experience with Cisco ISR. ASR Routers
- Hands on experience with Cisco ACI, Catalyst & Nexus switches
- Hands on experience with Silver Peak SD-WAN
- Working experience on Palo Alto, F5 Load Balancer & Reverbed will be added advantage
- Working experience on wireless technologies Cisco DNAC and Traditional Cisco wireless controllers and Meraki access points
- Troubleshoot and identify complex network problems affecting LAN, WAN, Internet connections and issues of end users
- Have good knowledge of WAN/LAN network technologies, management and monitoring
- Experience in network segmentation and standardization
- Be responsive and decisive in adjusting architecture as customer requirements and technology evolves
- Assist in completing complex assignments by using network-related processes and procedures
- Maintain relationships with other teams within the organization and provide forth network troubleshooting and support
- Thorough and demonstrable understanding of network operating systems, network devices, and networking protocols
- Must understand network architecture analysis and engineering implementation
- Ability to consistently look into network administration to the diagnose and resolve of network problems
- Possess excellent analytical and problem-solving skills
- Create and maintain Standard Operating Procedures (SOP)
- Excellent in communicators (written and verbal) and team player
- Ready to work in flexible hours and must have adept customer-service skills.
service desk
About the job
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: service desk
Experience Range: 6 – 8 Years
Location: Bangalore/ Chennai
Must Have:
- Answers and responds to inbound calls or electronic requests from end-users regarding products
- Creates and documents all support calls from the user community into the service desk tracking software
- Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
- Analyses and resolves all application software or hardware incidents and requests from end-users
- Ensures to log and tracks incidents and requests from identification through resolution stages
- Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
- Updates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contact
- Ensures accurate and necessary information is obtained by utilizing Remedy Templates when available
- Responsible for providing on-call support as needed
- Establishes and develops relationships with other IT&S teams through frequent constructive communication
- Responsible for identifying shortcomings for implementing process improvements
- Complies with and supports HCA IT&S standards, policies, and procedures
- Logs incidents and requests into appropriate product categorization
- Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users
- Handles customers’ issues or requests with professional attitude.
Experience Required
- Proven experience as a help desk technician or other customer support roleTech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
Interested candidates pls share your cv to mailid: c.nayana@tcs.com with subject “ service desk” for further Discussion
