IT Services and IT Consulting 10,001+ employees 626,587 on LinkedIn
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 56 years. Our consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through our unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India’s largest multinational business group, TCS has over 601,000 of the world’s best-trained consultants in 55 countries.
A part of the Tata group, India’s largest multinational business group, TCS has over 601,000 of the world’s best-trained consultants in 55 countries.
Service Desk – Agent (Voice)
Required Technical Skill Set
2-5
Desktop & Network troubleshooting
- Requires good verbal and written communication skills as well as strong customer service and interpersonal skills
- Need for international client (UK)
- Willingness to work in any shifts including night shifts
- Accountable to answer customer requests and assisting customer either by email/chat or over the phone
- Ability to understand customer issue and route to appropriate team
- Should be ITIL Foundation certified
- Must be a strong cross-team collaborator
- Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
- Basic knowledge about Systems, backup and Network
- Ability to drive higher Customer Satisfaction and maintain the defined SLA’s and KPI’s
