Tata Consultancy Services is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries. It is the second-largest Indian company by market capitalization.
Incident Management Co Ordinator
About the job
Direct Walk-In Opportunity for Incident Management – International Banking @Tata Consultancy Services Mumbai on Saturday, 9th November 2024
Note: Candidates with relevant experience in “Incident Management Co Ordination” can directly attend the interview. Please go through the norms below before you attend.
Job Role: Process Expert
Process: Incident Management Coordination – Banking
Walk in Drive Date: Saturday, 9th November 2024.
Location: Tata Consultancy Services, 1st Floor, TRIL Infinity IT 4, Park Gen, General Arun Kumar Vaidya Marg, Malad East, Maharashtra – 400097
Timing: 09:00 AM – 12:00 PM
Candidate to Carry: Updated CV, Photocopy of Aadhaar and EPFO service history, All education /employment documents.
Job Requirement:
- Any full-time graduate (10+2+3)
- Candidates with 2 – 8 years of experience in Incident ManagementCoordinationcan apply.
- Willingness to work in All kinds of Shifts.
- Good Communication Skills Written and Oral.
- Mode of Salary credit should be through bank from all the employers (No Cash in hand)
- All educational and employment documents are mandatory to have.
PFB the norms to be followed during the Interview process.
- We will not hold responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates.
- Two / four-wheelers can be parked in the parking area.
- Candidates must wait in the lounge.
- Water dispensers are available.
Things to carry for interview:
1 copy of an updated resume, Photocopy of Aadhaar card, EPFO service history and 1 Passport size photo.
“TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately”.
*** Kindly share this information with your friends and bring them along with you ****
TCS is Hiring for Service Desk
About the job
Desired Competencies (Technical/Behavioral Competency)
Exp Range– 4-8 yrs
Must-Have
Minimum 5 mandate details are mandate with two or 3 liners.
- Effectively managing, developing and training the service desk team
- Knowledge and understanding of all relevant industry standards
- Knowledge and understanding of best practices for service management
- Managing and supporting a team of Service Desk technicians
- Mentoring your team, providing training, and conducting performance evaluation
- Monitoring team performance and developing feedback reports management
- Communicating with clients and proving in person and voice support if required
- Troubleshooting and resolving technical issues
- Managing escalations and ensuring any issues are resolved in a timely manner
- Making recommendations to improve operational efficiency
- On-call – Participate in rotating schedule providing afterhours and weekend support
Good-to-Have
Minimum 2 mandate details are mandate with two or 3 liners.
- Excellent verbal and written communication skills
- Ability to work under pressure and on tight timescales
- Experience using help desk call management system
- Technical grasp of a wide range of applications both in house and 3rd party applications
Office 365 SME/Adminstrator
Managing complete Microsoft 365 Environment
- Support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, Office Suite, M365 Security, Exchange Hybrid Server.
- A strong understanding of these products is a must.
- Develop and document best practices for supporting the Office 365 services.
- Monitor the Office 365 tenants, identify new features, service deprecations.
- Announce the arrival of new features and describe how to use them in ways that all users can understand and present to customers.
- Write and maintain custom scripts (PowerShell) to remediate issues to support users, and various automations.
- Managing email gateway, email security features like SPF, DKIM, DMARC.
- Clear understanding of M365 licensing models and management licensing and automations.
- Facilitates Office 365 migration with the client.
- Manage Teams, Teams telephony and teams’ devices.
- Manage Active Directory, Azure Active Directory and Directory sync services.
- Manage App registrations in Azure and API permissions.
- Must have Skills:Experience in combination of O365, Active Directory or other cloud-based system.
- Clear understanding of O365 Suite and environment.
- Clear understanding of O365 capabilities, plans, service descriptions and features.
- Experience in managing Active Directory, Azure Active Directory, AD Connect (Directory synchronization).
- Clear Understanding of security and compliance feature of M365 platform (Defender, Information protection, DLP, Conditional access etc.)
- Managing email gateways.
- Understanding of DNS.
- Experience with POP/IMAP/SMTP
- Experience with managing Microsoft Exchange Servers.
- Knowledge on Teams, Teams telephony and Teams device management.
- Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions
- Excellent written& oral communication and interpersonal skills
- Strong analytical and reporting
- Team and time management.
- Passionate about delivering the ultimate customer experience.
- Any certifications on M365 platform (e.g., Exchange online, Teams, SharePoint Administrations, Security, and compliance features).
- Any certifications on Azure.
- Flexible to work in Central European Time (CET) business hours.
- Ready to work in Bangalore location.
- Work from office.
SFSF Learning Management Consultant (LMS)
About the job
Role**SFSF Learning Management Consultant (LMS)
Desired Experience Range**5 to 8 yrs
Required Technical Skill Set**SFSF Learning Management Consultant (LMS)
Location: Chennai , Hyderabad
Roles and Responsibilities:
· Must Have
– Half Yearly release management activities
– Should be able to do reporting using adhoc reports and PRD
· Knowledge of SQL and scripting (PRD and BIRT)
· Understanding of ITIL and Agile
· Ability to work independently as a self-starter, and within a team environment.
· Good communication and presentation skills
. Experience working with business stakeholders
Good to Have
·Able to integrate LMS with other modules of SF like CDP, BizX, JAM
– Understand and evaluate business requirements
· Follow ITIL Processes in order to execute support activities.
· Work on Incidents/Changes/Service Requests created by the customer within the agreed SLA
· Trouble-shoot issues and offer solutioning and user guidance when needed
· Interact with vendors regarding system upgrades, break fix, performance, availability, and system uptimes
· Ensure regular connects with Onsite team for providing daily status updates
· Maintain project documentation (Validation documents/KEDB etc.) and adhere to customer’s quality policy and procedures.
· Presenting the status of work to customer in Weekly and Monthly Status Meetings
Provide service improvement suggestions
Network Operations Specialist(Voice)
About the job
Role: Network Operation Specialist
Experience: 5-8 years
Location : Pune / Bangalore
Roles and Responsibilities:
- Articulates the business value and impact of technical and non-technical information and understands when to escalate issues.
- Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue.
- Delivers project and process documentation for small-to medium-scale projects.
- Performs all technical program tasks with minimal supervision.
- Provides Level 1 & 2 support for the corporate enterprise network.
Must Have
- Strong technology background to understand change requests and to recommend alternate solutions
- Strong project and coordination skills
- Good understanding of business technology drivers and their impact on architecture design
- Good understanding of performance and monitoring
- Proficient in more than one specific infrastructure
