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Tata Consultancy Services is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries. It is the second-largest Indian company by market capitalization.

Incident Management Co Ordinator

About the job

Direct Walk-In Opportunity for Incident Management – International Banking @Tata Consultancy Services Mumbai on Saturday, 9th November 2024

Note: Candidates with relevant experience in “Incident Management Co Ordination” can directly attend the interview. Please go through the norms below before you attend.

Job Role: Process Expert

Process: Incident Management Coordination – Banking

Walk in Drive Date: Saturday, 9th November 2024.

Location: Tata Consultancy Services, 1st Floor, TRIL Infinity IT 4, Park Gen, General Arun Kumar Vaidya Marg, Malad East, Maharashtra – 400097

Timing: 09:00 AM – 12:00 PM

Candidate to Carry: Updated CV, Photocopy of Aadhaar and EPFO service history, All education /employment documents.

Job Requirement:

  • Any full-time graduate (10+2+3)
  • Candidates with 2 – 8 years of experience in Incident ManagementCoordinationcan apply.
  • Willingness to work in All kinds of Shifts.
  • Good Communication Skills Written and Oral.
  • Mode of Salary credit should be through bank from all the employers (No Cash in hand)
  • All educational and employment documents are mandatory to have.

PFB the norms to be followed during the Interview process.

  • We will not hold responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates.
  • Two / four-wheelers can be parked in the parking area.
  • Candidates must wait in the lounge.
  • Water dispensers are available.

Things to carry for interview:

1 copy of an updated resume, Photocopy of Aadhaar card, EPFO service history and 1 Passport size photo.

TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately”.

*** Kindly share this information with your friends and bring them along with you ****

TCS is Hiring for Service Desk

About the job

Desired Competencies (Technical/Behavioral Competency)

Exp Range– 4-8 yrs

Must-Have

Minimum 5 mandate details are mandate with two or 3 liners.

  • Effectively managing, developing and training the service desk team
  • Knowledge and understanding of all relevant industry standards
  • Knowledge and understanding of best practices for service management
  • Managing and supporting a team of Service Desk technicians
  • Mentoring your team, providing training, and conducting performance evaluation
  • Monitoring team performance and developing feedback reports management
  • Communicating with clients and proving in person and voice support if required
  • Troubleshooting and resolving technical issues
  • Managing escalations and ensuring any issues are resolved in a timely manner
  • Making recommendations to improve operational efficiency
  • On-call – Participate in rotating schedule providing afterhours and weekend support

Good-to-Have

Minimum 2 mandate details are mandate with two or 3 liners.

  • Excellent verbal and written communication skills
  • Ability to work under pressure and on tight timescales
  • Experience using help desk call management system
  • Technical grasp of a wide range of applications both in house and 3rd party applications

Office 365 SME/Adminstrator

Managing complete Microsoft 365 Environment

  • Support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, Office Suite, M365 Security, Exchange Hybrid Server.
  • A strong understanding of these products is a must.
  • Develop and document best practices for supporting the Office 365 services.
  • Monitor the Office 365 tenants, identify new features, service deprecations.
  • Announce the arrival of new features and describe how to use them in ways that all users can understand and present to customers.
  • Write and maintain custom scripts (PowerShell) to remediate issues to support users, and various automations.
  • Managing email gateway, email security features like SPF, DKIM, DMARC.
  • Clear understanding of M365 licensing models and management licensing and automations.
  • Facilitates Office 365 migration with the client.
  • Manage Teams, Teams telephony and teams’ devices.
  • Manage Active Directory, Azure Active Directory and Directory sync services.
  • Manage App registrations in Azure and API permissions.
  • Must have Skills:Experience in combination of O365, Active Directory or other cloud-based system.
  • Clear understanding of O365 Suite and environment.
  • Clear understanding of O365 capabilities, plans, service descriptions and features.
  • Experience in managing Active Directory, Azure Active Directory, AD Connect (Directory synchronization).
  • Clear Understanding of security and compliance feature of M365 platform (Defender, Information protection, DLP, Conditional access etc.)
  • Managing email gateways.
  • Understanding of DNS.
  • Experience with POP/IMAP/SMTP
  • Experience with managing Microsoft Exchange Servers.
  • Knowledge on Teams, Teams telephony and Teams device management.
  • Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions
  • Excellent written& oral communication and interpersonal skills
  • Strong analytical and reporting
  • Team and time management.
  • Passionate about delivering the ultimate customer experience.
  • Any certifications on M365 platform (e.g., Exchange online, Teams, SharePoint Administrations, Security, and compliance features).
  • Any certifications on Azure.
  • Flexible to work in Central European Time (CET) business hours.
  • Ready to work in Bangalore location.
  • Work from office.

SFSF Learning Management Consultant (LMS)

About the job

Role**SFSF Learning Management Consultant (LMS)

Desired Experience Range**5 to 8 yrs

Required Technical Skill Set**SFSF Learning Management Consultant (LMS)

Location: Chennai , Hyderabad

Roles and Responsibilities:

· Must Have

– Half Yearly release management activities

– Should be able to do reporting using adhoc reports and PRD

· Knowledge of SQL and scripting (PRD and BIRT)

· Understanding of ITIL and Agile

· Ability to work independently as a self-starter, and within a team environment.

· Good communication and presentation skills

. Experience working with business stakeholders

Good to Have

·Able to integrate LMS with other modules of SF like CDP, BizX, JAM

– Understand and evaluate business requirements

· Follow ITIL Processes in order to execute support activities.

· Work on Incidents/Changes/Service Requests created by the customer within the agreed SLA

· Trouble-shoot issues and offer solutioning and user guidance when needed

· Interact with vendors regarding system upgrades, break fix, performance, availability, and system uptimes

· Ensure regular connects with Onsite team for providing daily status updates

· Maintain project documentation (Validation documents/KEDB etc.) and adhere to customer’s quality policy and procedures.

· Presenting the status of work to customer in Weekly and Monthly Status Meetings

Provide service improvement suggestions

Network Operations Specialist(Voice)

About the job

Role: Network Operation Specialist

Experience: 5-8 years

Location : Pune / Bangalore

Roles and Responsibilities:

  • Articulates the business value and impact of technical and non-technical information and understands when to escalate issues.
  • Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue.
  • Delivers project and process documentation for small-to medium-scale projects.
  • Performs all technical program tasks with minimal supervision.
  • Provides Level 1 & 2 support for the corporate enterprise network.

Must Have

  • Strong technology background to understand change requests and to recommend alternate solutions
  • Strong project and coordination skills
  • Good understanding of business technology drivers and their impact on architecture design
  • Good understanding of performance and monitoring
  • Proficient in more than one specific infrastructure

 

Updated: November 4, 2024 — 12:33 pm

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