Tech Mahindra is an Indian multinational information technology services and consulting company. It was formed in 1986 as a joint venture between BT Group and Mahindra & Mahindra. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.
International Inbound Voice Support
About the job
Provide customer support via phone calls for international customers, in multiple languages. Troubleshoot customer queries and requests. Manage customer expectations and ensure customer satisfaction. Document customer interactions for review and follow-up.
Experience: 6mth+
Notice period: Immediate joiner/ Serving notice period
Responsibilities
- Handle inbound/outbound customer calls regarding product/service inquiries and issues
- Provide accurate information and assistance to customers
- Resolve customer complaints and escalations in a professional manner
- Maintain customer records and update information in the system
- Identify and escalate priority issues to the appropriate team
- Achieve individual and team targets for customer satisfaction and productivity
- Follow company policies and procedures
- Adhere to quality standards and call center metrics
Qualifications
- Excellent verbal and written communication skills in English
- Strong customer service orientation
- Ability to empathize with customers and provide appropriate solutions
- Good problem-solving skills
- Ability to work in a fast-paced and target-driven environment
- Basic computer knowledge and typing skills
- Flexibility to work in shifts, including weekends and holidays
Customer service support-International voice process
About the job
Key Responsibilities:
- Resolve billing inquiries by using effective problem-solving techniques and providing clear, accurate information. Address customer questions related to billing services, such as charges and billing cycles.
- Handle international inbound calls with a focus on delivering outstanding customer service and promptly resolving any issues or concerns.
- Actively listen to customer needs, concerns, and feedback, responding appropriately to ensure a positive customer experience.
- Accurately document all customer interactions and update records within the CRM system to maintain up-to-date customer information.
- Collaborate with team members and other departments to resolve more complex billing issues and ensure a seamless customer experience.
- Provide timely and professional responses to all customer queries, ensuring satisfaction and issue resolution.
Required Skills & Experience:
- Minimum 6 months of international voice experience, particularly in handling billing queries and customer support.
- Strong understanding of billing processes, including recurring charges, billing cycle changes, due dates, prorated charges, Auto-Pay, surcharges, service charges, and taxes.
- Proven experience in resolving billing-related issues for customers.
- Excellent communication skills, with the ability to articulate thoughts clearly and explain solutions effectively.
- Ability to handle challenging customer situations with professionalism and patience.
- Strong multitasking skills and the ability to make quick, independent decisions when required.
- Willingness to work in a 24/7 shift environment with rotational shifts (5 days a week).
- A customer-focused mindset, with logical thinking and the ability to react spontaneously and appropriately to customer needs.
Project Manager
Job Summary
Skills ¿ Selenium, c# (CSharp), BDD Specflow Framework, Java, SQL, Jmeter performance testing, API testing (Tools like Postman), RestSharp, Security testing (knowledge is an added advantage). ¿ Tools Azure, GIT, Agile methodology, Mobile testing (knowledge is an added advantage). ¿ Must have strong experience in Testing lifecycle and defect management Roles and Responsibilities ¿ ¿ Drive the team and Identify the Scope of Automation, Develop Test Automation Strategy to ensure coverage & identify risks. ¿ Able to create framework from scratch, Assist juniors, Requirement Analysis, Test Plan, In Sprint automation, Regression testing, Prepare necessary reports. ¿ Communicate and interact with all stakeholders. ¿ Monitor & Implementing the testing methodologies and procedures. ¿ Guides Test Planning & Strategy for manual, automation and performance testing, Test Design and Execution review.
Adobe Campaign
About the job
Dear Candidate,
We are looking for Adobe Campaign candidates.
Experience: 6+years
Location: Bangalore
- Build, execute, deploy and monitor campaigns using Adobe Campaign in multiple channels, including email, SMS, digital, and direct mail
- Provide forecasted volumes in campaign requirement sessions
- understand JS in Adobe Campaigns and APIs
- Apply business rules, inclusions, exclusions and guide segmentation.
- Collaborate with client team to set up email, SMS creatives using standard templates in Adobe Campaign Classic.
- Coordinate with the Client stakeholders to receive campaign files, validate HTML is rendering accurately in the Adobe Campaign template and personalization attributes are correct.
- Perform QA on audience and creative to ensure right customers are receiving the correct campaign content and the defined mandatory checks for all email creatives are completed before scheduled/manual deployments.
- Perform Audience file validation against the specific creative to confirm correct set of customers are receiving the campaign.
- Perform checks on the creative for design, layout and preview with the actual populated data.
- Perform rendering validation across multiple operating systems and device types
- Scheduling and launch campaigns after all QC steps are performed.
- Track deployment details and schedules per requirements.
- Report bounces, undeliverable, unsubscribes and invalid email addresses and maintain a list of undeliverable emails and perform checks against the list prior to each deployment
- High level understanding of databases from Customer data to Campaign data level
- Understanding of data flows and ETL/workflow schedules
- Hands on experience in SQL, Oracle, or another relational database for building packages triggers
- Monitoring system health, provide input for the application server, and provide database server clean-up activities
- Monitor automated campaigns
Preferred Technical and Professional Expertise
- Prior experience with Adobe platforms like Adobe Campaign Classic, Campaign Standard/AJO/AEP
- Data engineering Skills
- Ability to think on feet, multi-task, prioritize and work under pressure
- Responsible, with a positive attitude and ability to work well with a team
Interested, please share your updated resume to meenakshi.a@techmahindra.com
Power Platform Administrator
About the job
Job Title: Power Platform Administrator
Location: PAN India
Notice Period: Up to 60 Days
Experience: 5-7 Years
Interested candidates Can share their cv’s to bp00835635@techmahindra.com with the below details.
Total Exp:
Relevant Exp as Admin
Relevant Exp:
Power Apps:
Power Automate:
Power BI:
Copilot Studio:
Detailed JD:
– Administer, configure, and maintain the Power Platform environment, including Power Apps, Power Automate, Power BI and Copilot Studio.
– Create and manage security roles, permissions, and data governance policies within the Power Platform environment.
– Monitor and troubleshoot any issues or errors within the Power Platform environment, ensuring optimal performance and availability.
– Stay up to date with the latest features and updates in the Power Platform, and make recommendations for enhancements or improvements.
Requirements:
– 5 to 6 years of experience as a Power Platform Administrator.
– Strong knowledge of Power Apps, Power Automate, Power BI and Copilot Studio.
– Proficiency in troubleshooting and resolving issues within the Power Platform environment.
– Excellent communication and interpersonal skills, with the ability to collaborate effectively with business stakeholders.
– Strong problem-solving and analytical skills.
– Microsoft Power Platform certifications (e.g., Power Platform Administrator Associate) are preferred.
Technical Architect
About the job
Job Summary
8 12 years with minimum 2 years of exp. as an Architect Job Title: Senior Full Stack Architect Job Level: Senior/Lead Overview: We are seeking a dynamic Senior Full Stack Architect with strong leadership skills to guide the development team. As a hands on contributor, you will lead both technical and business aspects of our application. If you excel in Java EE, Angular, TypeScript/JavaScript, CSS, Rest Services, Apache Kafka, Redux, AWS, and Kubernetes, we invite you to be a key player in our innovative team. The candidate should be interested in long term collaboration in the project and not want to change after just a few months. We expect a commitment for at least 2 years. The candidate should be willing to work self organized and always think outside the box. Roles and Responsibilities:
- Technical Leadership: Lead and mentor a collaborative development team regarding architectural questions.
- Full Stack Development: Contribute to both front end and back end development.
- System Architecture: Understand the system architecture and bring ideas to improve it aligning with business goals.
- Team Collaboration: Translate business requirements into technical solutions, collaborating with cross functional teams.
- Code Quality: Enforce coding standards and best practices. Must Have Requirements/Skills:
- Senior Full Stack Architect: Java EE, Angular, TypeScript/JavaScript, CSS.
- Rest Services: Proficient in designing and implementing RESTful services.
- Message Brokering: Experience with Apache Kafka.
- State Management: Knowledge of state management using Redux.
- CI/CD Integration: Experience with building and maintaining CI/CD pipelines build on Jenkins.
- Cloud and Containerization: extensive experience with AWS cloud and familiarity with Docker/Kubernetes
- Agile/Scrum: Experience in an Agile/Scrum environment. Nice to Have Requirements/Skills:
- Communication skills: German language
- Additional Frameworks: Familiarity with AG Grid, PrimeNG, and PDF Box.
- Strong presentation skills
- Understanding of automotive sales process overall. Having a passion for automotive industry and its processes.
- Certifications like AWS Developer, Solution Architect are advantageous.
