We are Hiring

Designation: Associate Technical Support

International Voice Process

Note: The applicants should have experience only in International Voice process – Inbound Calls,

Who are based out of Hyderabad location & who can join immediately.

If you are interested please

Contact: 9177575895 – HR Shilpa Seggyam

Mail ID: SS00944469@TechMahindra.com

Prefered Candidate Profile

• Excellent Communication in English.
• Minimum 6 months of Experience is required in International Voice ( Inbound Calling only ) on Paper.
• Candidates must comfortably working in night Shifts and Work from Office.
• Candidates should be ready to join immediately.
• Working:- 5 Days ( Rotational Week off )
• Work Location: Hi-tech City
• Two way Cab Facility
• salary: 3.8Lpa – 4.2Lpa ( based on your last CTC and Exp )

Interview Rounds:

• HR Screening
• Operations Round
• Versant ( Score – 60)

Thanks & Regards

Shilpa Seggyam

WAS Lead

Job Summary

WAS Admin – Lead role Location – Navi Mumbai, Belapur Educational Qualification – BE/B.Tech (any branch)/ MCA/M.Tech/ MSC IT / MSC – CS  24/ Support  Environment  6 days a week (Monthly Twice) Banking industry experience (Good to have) Documents required for BV purpose – (Must have EPFO service history records with supporting documents for past 5 years) ROLES AND RESPONSIBILITIES Deployment of EAR & WAR files on Web Sphere Application Server and Network Deployment Manger. Installation and configuration of WebSphere application server & Webserver in different environments in Production and DR. Administrating and monitoring tasks related to the support of Web Sphere Application Server with IBM (PMR). Co-ordination with all the merchants, branch and core team. Preparing reports of health of all the sites, and keeping relevant stakeholders informed. Escalating issues to higher level till their closure. Configured WebSphere Application Server with Database. Configuring of JDBC Providers, Data Source, Virtual Hosting. As per the requirements planning and implementation of Fix packs, refresh packs & Migration of version. Creating Nodes, clusters and cluster members. Generating and implementing the SSL certificates in Different environments. Deploying WAC configuration files and verifies status after deployment. Co-ordinating with QK regarding escalation of the sites. Preparation for standalone DR and IBCE DR dril activity Intimating to all customers about DR activity and Downtime. Preparing RCA’s and coordinate with respecting teams. Document issues and associated resolutions to problems. Prepare documentation and presentation of progress reports to customers. Conduct user’s, customer’s and Team’s training. Guide/Mentor the team members on technical problems which cannot be resolved at their level. Ensure that Systems, Organization processes, & Unit practices adhere to Organization policies. Active participation in Organization and Unit level initiatives.

Tech Manager

Job Summary

The role holder is responsible for planning, executing, controlling & closure of projects, majorly involving in technical requirements of the project. He/she will guide and review the in the technical work done by the team members. Drive execution of the projects roadmap and manage entire project lifecycle from strategy planning to tactical activities with more focus on technical requirements of the project. Ensure high customer connect for the project, building processes for all relevant team members to engage with the customer. Ensure completion of Project satisfaction report and relevant survey and feedback mechanisms. Guide the launch of project from concept to delivery by project managing and governing the overall budget. Articulate and explain designs and constraints to stakeholders after understanding customer perspective. Ensure compliance to internal tools. Sensitize the team to go beyond the immediate deliverables to assess how to provide greater value to the customer on an ongoing basis. Determine methodology and processes for quality planning (in concurrence with project planning), define standards to use, document quality criteria and quality measurement processes, face audits and project process monitoring. Review project profitability and other agreed parameters and provide relevant status reports to the management and customer. Ensure steering committee meetings and other regular meetings with customer. Develop supporting documentation and materials including demonstrations, presentations and other tools to ensure solutions are easy to manage and repeatable. Create and maintain project level dashboards to enable effective project management. Promote team work, motivate, coach and develop people in the team to build functional skills and desired behaviours to deliver results. Manage complex scenarios effectively like business risks, multiple vendor issues, code red situations etc. and customer expectations without impacting associates adversely. Provide technical and other guidance as required to the team and assess the performance of the associates.

Business Consultant

Job Summary

SO re raising against close SO 1889851 P1 Mumbai “Qualification Engineering /Master degree Graduate with Technical Background Experience Associate should have minimum of 5 yrs work experience in banking domain as BA. Should be an individual team player. Should be able to communicate with client and get the requirement right at the first time. Should be ready to work in the defined timelines. ” To estimate costs, conduct requirement analysis including technical and commercial feasibility analysis. Estimate and present costs, schedules, and business risks associated with specific situations. Determine and verify business requirements and functional specifications for projects. Understand and exhibit knowledge of the market trends and opportunities that have potential. Ensure optimal utilization of all (including bench) resources. Get buy in on functionality that affect multiple stakeholders across various business communities through the appropriate channels (ad hoc calls, emails, raised in specific forums). Perform a gap analysis under guidance (especially in RFPs) of the application or products. Review & present CRPs / POCs to customers. Review value propositions & perform a cost benefit analysis. Lead workshops and business discussions to clarify issues, promote existing capabilities/ functionality (with emphasis on minimum customization) and filter out non strategic/ unacceptable requirements. Conduct training & workshops for the end users (of customers) and TechM associates.