Tech Mahindra is an Indian multinational information technology services and consulting company. It was formed in 1986 as a joint venture between BT Group and Mahindra & Mahindra. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.
Technical Support Associate – Pune/Noida/Hyderabad
Work Location: Pune, Hyderabad, Noida
Job Type: Fulltime 100% Onsite (Work from Office)
Pay Rate: 20 – 30% hike on current/last CTC
Freshers: 3LPA
Interview Rounds:
1) V&A Round (Virtual)
2) Technical Round (face to face)
Start Date: Immediately (maximum upto 8 days)
Shift: Rotational Shifts (Morning, Evening, Night)
Preferred Skills: Troubleshoot, ITIL, BSOD, ServiceNow, Active Directory/ MS Outlook/ MS Suite / MS Office
(Freshers are also welcome)
Role Overview:
- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
- Perform post-resolution follow-ups to help requests or incidents.
- Research issues and resolves technical problems.
- Creating/updating knowledge articles and support processes functions
Experience Required
- Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
- Exceptional written and verbal communication skills with SVAR score of 65 or above.
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have – Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
- Good to have – ITIL Knowledge
- Graduate from an accredited institution or Under-graduate with relevant technical experience
- Previous customer/technical support or technology experience
If you wish to apply, please share your resume with your preferred location to SS00841756@TechMahindra.com Thank You
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions
Job Summary: is seeking a dynamic and highly skilled Gen AI Engineer + Data Scientist to join our cutting edge team. In this role, you will leverage your expertise in generative AI and data science to develop state of the art models, uncover data driven insights, and drive innovation for our clients across diverse industries. Key Responsibilities: Design and implement generative AI models (e.g., GPT, GANs) for natural language processing, image generation, and other applications. Develop machine learning models to analyze large datasets and provide actionable business insights. Collaborate with cross functional teams to deliver AI powered solutions aligned with business objectives. Perform data preprocessing, feature engineering, and model validation using advanced statistical techniques. Maintain AI models in production environments, ensuring continuous improvement and performance. Work with cloud platforms (GCP, AWS, Azure) to deploy AI models and ensure scalable AI architecture. Stay abreast of the latest advancements in generative AI, machine learning, and data science methodologies. Qualifications: Bachelor¿s or Master¿s degree in Computer Science, AI, Data Science, or a related field. Strong hands on experience with generative AI models and frameworks such as GPT, DALL·E, and GANs. Proficiency in Python and AI/ML libraries (TensorFlow, PyTorch, Scikit learn, etc.). Experience with cloud computing platforms like AWS, Azure, or GCP. Strong analytical and problem solving skills with experience handling large datasets. Excellent communication and collaboration skills to work in a fast paced environment. Preferred Qualifications: Masters in AI, Data Science, or related fields. Experience with MLOps practices and AI model governance. Knowledge of LLMs, transformers, and deep learning architectures.
Job Description ¿ Relevant experience in Cyber Security, SIEM, Event Analysis, Security Incident investigation and management ¿ Should have an understanding about network and security concepts, SIEM technologies (Sentinel, LogRhythm / Splunk / QRadar etc.) ¿ Must have good analytical skills and communication skills. ¿ Aspire to learn about new threats in Cyber Security. ¿ Should be ready to work in rostered On Call support model (Support after Office hours / weekends/holiday). ¿ Industry recognized security certifications like CEH, Security + etc. ¿ Will be the key stakeholders for eyes on glass monitoring and reach out to the L2¿s and L3¿s whenever any issue/concern. ¿ Should be able to handle all security alerts Review the alerts and respond accordingly. ¿ Should have clear understanding of Network and its concepts. ¿ Must have good knowledge and understanding of firewall rule base analysis and suggest remediation based on the findings. ¿ Should be able to follow the steps mentioned in the SOP and work on the activities diligently. ¿ Must keep an eye of recent Cyber Security trends, attack types, risks, and intelligence. Skills Required ¿ 2+ years of experience in Cyber Security. ¿ SIEM ¿ Sentinel, LogRhythm, QRadar, Splunk ¿ Knowledge about various threat vectors and attackers TTPs. ¿ Ability to build maintain strong relationships with peers and colleagues. Qualifications ¿ Bachelor¿s degree in information technology or related field. ¿ Relevant certifications (Security+, CEH) ¿ Working knowledge on any other SIEM tool viz Microsoft Sentinel, Splunk, QRadar etc. ¿ Microsoft certifications (AZ 900, SC 100, SC 200
Cloud FinOps Specialist
About the job
Profile Summary
Cloud FinOps Specialist
Position Requirements
As a Senior Cloud FinOps Specialist, you will be responsible for driving cloud cost optimization initiatives, providing strategic insights, and collaborating with advanced customers to achieve significant cost savings while maintaining top-notch cloud performance. Your role will encompass a deep understanding of cloud architecture aspects related to cost optimization and the ability to articulate findings in assess and recommendation documents.
Key Responsibilities:
- Lead cloud cost optimization sessions by analysing existing cloud infrastructure and identifying opportunities for cost reduction.
- Collaborate with advanced customers to understand their specific cloud cost challenges, requirements, and goals. Provide tailored solutions to address their unique needs.
- Understanding of core finance and accounting principles and basic understanding of accounting processes (budgeting, accruals, etc.)
- Utilize your strong analytical skills to review cloud consumption data, identify inefficiencies, and recommend optimization strategies.
- Create and maintain cloud cost models and pricing scenarios to support optimization efforts.
- Produce high-quality, formal documents and reports to present findings, recommendations, and cost optimization plans to customers.
- Implement and maintain cloud cost monitoring tools and dashboards to track and report on cost savings.
- Understand cloud architecture aspects that influence cost, such as resource provisioning, scaling, and resource utilization.
- Stay current with industry best practices and emerging cloud technologies to ensure our cost optimization strategies align with the latest trends.
Qualifications:
- Proven experience in cloud cost optimization and financial operations.
- Strong analytical skills with the ability to interpret and communicate complex data effectively.
- Experience working directly with advanced customers to understand their cloud challenges.
- In-depth knowledge of cloud architecture and cost optimization best practices.
- Proficiency in English with excellent written and verbal communication skills.
- Cloud certifications from AWS, Azure or GCP is a plus
- Experience with cloud cost optimization tools and platforms is desirable.
- Bachelor’s degree in computer science, Information Technology, or related field (master’s degree is a plus)- An advantage
Competences
- Strong written/verbal communication skills
- Positive and flexible attitude
- Ability to think clearly, identify risks, anticipate eventualities and resolve problems
- Ability to understand and comply with business processes and procedures
- All-round IT knowledge and strong relationship management skills
- Ability to work with end-users both desk-side and remotely
- Ability to work as part of wider team and liaise with multiple resolver groups.
- Ability to understand and comply with methods, standards, guidelines, tools, techniques and procedures
If anyone interested, then pls share updated resume with below details on JP00833298@techmahindra.com
Total Experience-
Relevant Experience with AWS and Finops-
Current Company –
Notice Period-
Current Location-
Preferred Location-
Current CTC-
Expected CTC-
Regards,
Jyoti Pathak
Talent Acquisition Group
Noida
JP00833298@TechMahindra.com
We are seeking a dynamic and open minded individual to join us as User Experience Designer You will be part of a dynamic team that build products to help deliver cutting edge solutions fit for business. You will help define the experience of how items are built, how they are edited and eventually distributed. You will look at the entire lifecycle and customer experience. You will help develop visual templates. You will work with the central Design team to align the visual style, language and flows enabling a consistent customer experience that they love. You will work with users, the central design team, product specialists, software architects and engineers. You will be on the front end of new and exciting capabilities using some of the latest available technology. You must: · Identify yourself, first and foremost, as an experienced UX/Interaction designer · Have strong UI prototyping and UX design skills. · Have solid experience in UX testing. We¿d like to hear from people with: · Passion towards UX and empathy for the users · A track record in UX/Interaction design skills, preferably in building enterprise grade commercial business applications · Proficiency in creating user flows and wireframes. · Experience in creating and working with design systems, components, and patterns. · Experience in mapping and understanding of the user journeys and technical limitations. · Exposure in taking part in product research validating the designs with user tests. · Experience of agile development methodology and functional business domain and business application knowledge are desirable as well. · Experience with reporting tools like Power BI, Qlik, Tableau, DevExpress, Crystal reports or similar will be a bonus. You will help develop visual templates. You will work with the central Design team to align the visual style, language and flows enabling a consistent customer experience that they love. (B) Responsibilities: 1. Designs: · You will help develop visual templates using Figma / Fig Jam. · Ensure the IFS Design system is adhered to. · Ensure designs are mobile and desktop compatible. · Create wireframes, prototypes, and user flows that clearly illustrate how applications look and behave. · Continuously improve the user experience by ensuring the reports / Apps adhere to the same IFS Design system · Continually find new and expressive ways of showing and telling data stories · Stay up to date with UI/UX trends, best practices. 2. Collaboration and Documentation: · Collaborate with cross functional teams to gather business requirements expected outcomes and measure. · Document data models, ETL processes, and Power BI reports for knowledge sharing and future reference. · Build a community around best design processes, Power Apps, and Power Automate 3. Wireframing and Prototyping · Sketching low fidelity wireframes to plan the structure of a report / PowerApps. · Creating interactive, high fidelity prototypes to simulate user interaction and gather feedback. 4. Quality and Testing: · Test designs and flows with customers to receive feedback and learnings for future improvements. · Communicating design specifications to developers and ensuring the design is implemented as intended (Note that Responsibilities are daily tasks and activities that the candidate will perform AFTER he/she has been selected and joins. Questions on this section is mostly asked by the candidate to the interview panel what will I have to do , what will be my tasks and activities, for this role , am I expected to also do a backup or will there be a DBA to do the same…..etc) (C) Qualifications · University degree or equivalent from a related discipline · Minimum 3+ years in a similar capacity · Previous design experience with Microsoft Power Platform and Power BI is a definite advantage. · Strong understanding of usability and user centered design practices. · A `generalist¿ mindset with the ability to work
