Tesla, Inc. is an American multinational automotive and clean energy company. Headquartered in Austin, Texas, it designs, manufactures and sells battery electric vehicles, stationary battery energy storage devices from home to grid-scale, solar panels and solar shingles, and related products and services.
Tesla Advisor
About the job
What To Expect
As a Tesla Advisor, you are at the forefront of our mission to accelerate the world’s transition to sustainable energy. Your role is essential in consistently delivering an educational, immersive, and exciting experience to both current and potential customers, exceeding client expectations from their initial showroom visit to their delivery day experience.
Your responsibilities encompass guiding customers through their exploration of Tesla’s products and facilitating a seamless sale and delivery process. We are seeking a candidate who is energetic, highly organized, and hardworking, with a genuine passion for sustainable energy and a talent for creating exceptional client experiences.
What You’ll Do
- Greet and engage walk-in guests, creating a welcoming atmosphere for effective conversations
- Excite and educate prospective customers through various channels about Tesla’s product offerings
- Help build and maintain a robust sales pipeline by collecting customer information and facilitating test drives for potential buyers
- Provide exceptional customer service throughout the sales cycle, including customer education, vehicle preparation, and document completion
- Actively contribute to the achievement of monthly sales and delivery goals by meeting and exceeding individual sales and KPI targets
- Demonstrate expertise in Tesla’s products and services and stay updated on EV trends and local incentives
- Perform additional tasks as assigned to meet business needs, including but not limited to direct deliveries to customer homes
What You’ll Bring
- 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
- Passionate about the Tesla Mission and our innovations in the personal transportation industry
- Highly organized and excellent written and verbal communication skills
- Proficient with Microsoft Office Suite and CRM tools
- Ability to work evening hours, weekends, and holidays in a retail environment
- Valid driver’s license required
- For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
- For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$18.00 – $47.00/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Logistics Coordinator
What to Expect
What You’ll Do
- Establish and maintain a collaborative working relationship with internal and external stakeholders on rail yard operations
- Work closely with corresponding Tesla Logistics Analyst– ensuring open communications, and a complete understanding of all internal processes and procedures
- Act as a liaison with local Tesla Delivery and Service teams by performing frequent local service center visits and proactively communicating concerns through internal systems
- Collaborate with local Tesla Service Center teams to identify and mitigate local logistics concerns
- Perform frequent yard inventory audits
- Report any discrepancies and help to improve processes and increase productivity
- Resolve inbound concerns from field teams ensuring high quality service to internal stakeholders
What You’ll Bring
- 2 – 5 years in Supply Chain and Yard Management experience and evidence of exceptional ability
- Ability to work extended hours and weekends contingent on business needs
- Ability to travel to various Tesla locations as needed, up to 20% of the time
- Access to reliable transportation to navigate between different Tesla sites
- Proficient computer skills, especially in Excel and other database systems
- Ability to sit and/or walk 8-10 hours per day
- Must be willing to work in all weather conditions
Associate Manager, Service, Tesla Bot
Leading a large team of 20+ Engineering Technicians within the Humanoid AI Robot team who work side by side with Engineers to support and sustain the research and development of our prototype robots and sub-systems. You’ll be leading the team that is building/repairing the first iterations of the machines that make the machines, including highly actuated and electronically/computationally dense robots.
You will have a blend of leading large teams operating in a 24/7 capacity, creating a clear and concise shift schedules, as well as have hands-on building experience and responsibilities around analysis, testing, and documentation. Projects are open ended and often with limited up front guidance. The successful candidate for this position must have a broad background leading teams in Mechatronics, Industrial, and/or Automotive, Precision Medical Device, Maintenance, and Testing. Must be a self-starter and efficiently work independently as well as in team environments.
What You’ll Do
- Manage Engineering Technicians who service Tesla Bot
- Develop training programs and hiring plans for Technicians
- Develop & maintain standardized work Instructions and track key metrics that emphasize safety, quality, efficiency & cost
- Promote cross training, job flexibility, and versatility of Technicians to improve capabilities and increase capacity
- Support issue resolution including root cause investigation & corrective action tracking
- Must be well organized, skilled in documenting results and procedures
- Can work in a team environment and individually, capable of handling stressful/challenging situations
- Provide detailed written & verbal test status updates to key stakeholders
- Collaborate with Engineering teams to root cause and resolve mechanical and electrical issues
- Provide daily bot inspections and shift pass down reports to key stakeholders
What You’ll Bring
- Experience managing teams of people in a service type environment
- Ability to work with and develop performance metrics
- Strong analytic problem-solving skills
- Able to work well under pressure while managing competing demands and tight deadlines
- Remain engaged, proactive and positive in tough circumstances, owning assignments and taking full accountability for their success
- Previous hands-on experience with hand and power tools, high & low voltage systems, wire harnesses assembly and repair, mechanical components, electro-mechanical devices, soldering irons, wire crimping tools, DMM multi-meters, and oscilloscopes
- Able to interpret drawings and 3D CAD, and able to read mechanical & electrical drawing diagram-schematics; harness drawings and create a harness from scratch. Experience in CAD (ex. CATIA, SolidWorks) and/or electrical design (ex. Altium), fabrication /machining, 3D printing, and laser cutting equipment are preferred but not required
- Understanding and creating work instructions SOP for service repair, installation, part rework, various tools, hardware components and test equipment
- Must be able to use spreadsheet tools (ex. Microsoft Office) and Project Management Software: JIRA. Python knowledge a plus
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
$104,000 – $192,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Customer Service Representative (Day Shift)
What to Expect
The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program.
What You’ll Do
- Work scheduling maintenance
- Vehicle arrival preparation
- Customer communication and expectations
- Rental coordination and hand off
- Vehicle status updates
- Material and supplies reordering
- Repair review and delivery
What You’ll Bring
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
- Must be willing to train others
- Ability to work independently in limited supervision environments
- Microsoft Office experience, preferred
- Excellent written and verbal communication skills as well as the ability to follow instructions
- Certificate from Vocational School in Collision Repair, preferred
- Must be at least 18 years of age
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
