Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

As part of the global value added services organization, North America Product Experience Design & Digital (PxDD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing.

The PxDD team is looking for a talented individual to help support human centered design client engagements. The individual should be able to work collaboratively across design, research, and technology. The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice!

Essential Functions:

• Manage work streams within integrated teams of Product, Design, and Engineering in the development of client engagements and product co-creations, using a human-centered design mindset and contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration)
• Demonstrate in-depth knowledge of Visa’s capabilities and be able to apply them to clients’ business problems in order to actively engage with clients to co-develop meaningful solutions to address their business challenges.
• Help design and facilitate client workshops through synthesizing insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
• Rapidly convert ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally
• Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams.
• Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.
• Work closely with Internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication
• Develop processes to support pilot programs including articulating the objective of the test, identifying and implementing operational support, defining and implementing reporting needs and tracking/reporting/summarizing results
• Articulate the possibility, viability and feasibility of product recommendations
• Help to create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features in partnership with our clients
• Conduct in-depth market testing using various qualitative and quantitative research methods
• Complete large research projects to develop Visa’s point-of-view for the future of specific segments and technologies and turning them into “set plays” of repeatable processes Visa can utilize with clients
• Conduct and lead client engagements with stakeholder managers representing Visa and our innovation Point-of-View to clients, industry leaders, and internal product managers.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing
• Interest in a data driven and/or business strategy role (eg consulting/investment banking)
• Experience in digital product development and management a plus. Specifically, experience in mobile, web and IoT application development and experience design
• Experience in payments a plus
• Exposure to design thinking/human-centered design methodologies
• Experience and knowledge of Agile (Scrum) project methodology and practices a plus

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consisten

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Join a team dedicated to minimizing the impact of major incidents across the organization. The MIM team leads efforts to resolve critical issues quickly, ensuring clear communication and coordination among all stakeholders. Our mission is to maintain focus and urgency during incidents, engage the right support groups, and drive continuous improvement in our processes.

Responsibilities:

• Develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process
• Communicate well and work cordially in global teams with teammates from different cultures and time zones.
• Adhere to standard procedures and suggest improvements if needed.
• Build the knowledge base and understand the various application service flows, products, services and support teams functions
• Manage high-impact, high-severity incidents with a focus on minimizing business disruptions
• Enhance technical skills through participation in ongoing training
• Operations environments require shift work, including weekends and holidays as requested or scheduled.
• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solutions for client issues and resolve system problems quickly
• Coordinate and facilitate the resolution of major incidents with relevant teams.
• Track update and close all assigned requests in the incident management system
• Create Incident reports and ensure all incidents and changes comply with ITIL and operation policies

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Visa will accept applications for this role until at least December 23, 2025.

Basic Qualifications

• Bachelors degree, OR 3+ years of relevant work experience.

Preferred Qualifications

• Associate’s degree in IT, Computer Science or related field, with 2 or more years of experience in IT support, major incident management, service management or a related role, or bachelors degree in IT, Computer Science or related field.
• Basic understanding of server administration (e.g., basic commands, file system navigation on Windows and Linux), Network troubleshooting, Database concepts, and cloud computing.
• A keen interest in learning new skills and technology through online resources
• Must be a self-starter and pick up new skills and knowledge.
• Familiarity with ITIL framework and best practices
• Stay current with industry trends and best practices in incident management.
• Knowledge of card payment services processing is highly preferred.
• Ability to prioritize and multitask. Flexibility and adaptability in work approach
• Excellent analytical problem-solving skills and the ability to drive multiple teams to achieve results.
• Must exercise a reasonable amount of independent judgment under minimum supervision.
• Must be result-oriented and constantly looking for new ways to improve efficiency and productivity.
• Excellent communication and customer service skills and dedication to enhancing customer service experience.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Product Analyst will be responsible for assisting in developing requirements and delivering value to customers through API and UI-driven applications. As a member of the Global Product team, the Product Analyst will interact with business stakeholders to inform strategy on key initiatives and collaborate with the Technology organization to implement a delivery plan for features & functionality.

They will support the Lead, Product Management and assume ownership of portions of the customer-facing portal. Daily activities will range from research & planning, communicating with stakeholders, writing user stories, interacting with design & development teams, and defining test cases and conducting acceptance testing for both API and UI deliverables.
Essential Functions:

• You will actively seek customer and partner input data as a source of product innovation
• You will assist to complete end-to-end analysis that includes data gathering, analysis, and presentations, focusing on EMVCo requirements and compliance for payment network both international and domestic schemes.
• You will own and build technical product requirements, incorporating measurable outcomes solving for business and customer needs
• Collaborate with cross-functional teams in all aspects of the product lifecycle
• You will take ownership of UI components, including requirements definition, delivery planning, acceptance testing, and commercialization collaboration
• Actively participate in strategic direction of the product and the platform
• You will act as an escalation point for product functionality inquiries and production support
• You will provide transparent communication to relevant parties on product decisioning and status
• You will collaborate with internal teams to perform ad-hoc analysis to identify transaction processing root causes, measure the impact of a platform bug, quantify the opportunity of an idea, or support better decision-making.
• Craft solutions in partnership with technical architecture team, delivering global scale and world-class customer value to large enterprise partners
• Represent the organization and product in internal reviews and during client engagements
• Act as a product owner for an agile delivery team on an as-needed basis
• Leverage tools such as JIRA to manage project tracking and build delivery plans
• Apply agile principles to daily interactions and play an active role in continuous improvement

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 1+ years of product management or software delivery experience
• You have prior understanding of payments ecosystem and FinTech environments
• Experience with card not present authentication protocols, primarily EMV 3DS is highly preferred
• You have prior experience working in a hybrid environment
• You have a proven ability to take initiative and work independently
• Proven analytical and decision-making abilities
• You are comfortable presenting in a group atmosphere
• Demonstrated success in roadmap planning and strategic product planning
• Track record of documenting acceptance criteria and delivering on project plan outcomes
• Strong understanding of software architecture and development lifecycle Knowledgeable in e-commerce and digital payments

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa University is changing the learning culture at Visa. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.

The Leadership Development Skills Facilitator is a member of Visa University’s Global Learning Experience organization reporting to the Learning Experience Delivery Senior Manager in NA and is responsible for the efficient and effective delivery of a variety of training programs including professional skills, inclusion and diversity, onboarding and leadership for Visa employees.

The ideal candidate is a strong individual contributor with proven experience delivering a variety of training programs to diverse audiences within a corporate environment, ideally in a large, matrixed organization. This individual will be regularly facilitating and training and requires a high level of energy and passion to deliver to a variety of internal teams both in person and virtually to influence and impact Visa’s talent development both in NA and LAC. This role requires strong executive presence and extensive experience facilitating and consulting with executive level learners. The Training Manager will also help train, certify and work with Visa University SME faculty to scale training delivery where possible.

Visa University (VU) is Visa’s world class learning and development organization. At VU, we seek to ignite curiosity, fuel learning, and propel growth for everyone, everywhere, every day. This Training Manager role will have the dynamic opportunity to join VU’s large global footprint, collaborate with professionals across the organization, partner directly with subject matter experts (SMEs), and delivery modern learning solutions that drive business impact and performance.

The ideal candidate will have demonstrated excellence in facilitation skills including communications, interpersonal intelligence, engagement as well as navigating complex and matrixed organizations, stakeholder management, and growth mindset for ongoing professional development.

Responsibilities 

• Use extensive professional skills across a broad range of business subjects and be able to manage discussions with stakeholder audiences to provide maximum impact.
• Lead by example and role model a passion for best in class training delivery. Champion excellence in facilitation and knowledge competence.
• Communicate openly with key stakeholders internally and externally to build deep and trusted partner relationships that have a clear understanding of needs and objectives and a focus on ease of doing business.
• Effectively utilize training delivery to promote and inspire a culture of learning that encourages continuous performance improvement, innovation, and learner engagement.
• Bring an innovative mindset to each delivery experience and champion new ideas and ways of delivering and engaging learners.
• Collaborate cross functionally as needed to ensure training materials are updated and training is delivered as One Visa and aligned with common goals.
• Deliver training curriculum both in person and virtually, against a schedule that will meet learner demands and support organizational goals and priorities.
• Provide pre class and follow up support for learner queries as needed in a timely manner.
• Support online forums, communities and social media platforms that enable learner engagement and connection pre or post training sessions.
• Engage with the learner population to develop empathy and understanding.
• Identify on an ongoing basis potential learning gaps and/or needs of clients, partners and employees and ensure feedback cross functionally within Visa University.
• Engage cross functionally with subject matter experts to ensure staying on top of the latest information and developments in your domain areas.
• Collaborate, as SME and reviewer, with wider VU functions during content development and continuous improvement updates as needed.
• Ensure class evaluations are completed, and the highest standards are maintained based on management, stakeholder, and COE standards.
• Actively review the effectiveness and efficiency of deliveries for continuous improvement.
• Work with other facilitators as needed for cross training purposes.
• Ability to learn new professional skills and leadership topics quickly and deliver effectively as assigned.
• Deliver training programs that incorporate the 3 Es (Education, Experience, and Exposure) to ensure a comprehensive and engaging learning experience for participants.
• Demonstrated ability as a strong individual contributor with experience delivering a variety of training programs to diverse audiences within a corporate environment, ideally in a large, matrixed organization.
• Use AI tools to customize content, provide real time feedback, and create adaptive learning experiences tailored to individual needs.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA,  JD, MD) or up to 3 years of relevant experience with a PhD
• Extensive experience in training delivery, mainly professional and leadership skills including presentation and communication skills
• Passion for facilitation and providing the best learning experiences for learners
• Ability to deliver learning programs using single channel or blended approaches, including virtual and face to face instructor led training, peer to peer learning and on the job learning
• Proven ability to increase learner engagement in course facilitation, social media and communities
• Ability to upskill on any given content in a limited time and confidence to come up with innovative ideas in delivery
• Strong communication (written and verbal) and consulting skills
• Strong stakeholder management, relationship management and influencing skills at all levels in an organization
• Comfortable with ambiguity and rapidly changing content and strategies
• Willingness and ability to travel as needed to deliver training globally
• Exposure to just in time, collaborative and adaptive learning platforms (e.g., Nomadic or Intrepid)
• Experience delivering inclusion and diversity programs
• Experience working in a global corporate organization supporting People and Talent team functions
• Payments industry knowledge and experience
• Strong knowledge of Microsoft Office Suite
• Understanding of change management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa USA Inc., a Visa Inc. company, needs a Director (multiple openings) in Austin, TX to:

• Support the team in strategic consulting engagements.
• Play an integral role on a team of experienced professionals in delivering strategic consulting services to key Visa clients.
• Complete consulting engagements with other team members, including participating in interviews, analyzing confidential client data, and summarizing key findings.
• Conduct industry research and identify internal and external data resources to create custom analytics.
• Complete detailed analysis on client data and identify preliminary trends and themes in the data.
• Make targeted recommendations to Visa’s clients, including prioritization and roadmap, based on data-driven analysis.
• Develop client-specific presentations which address executive needs and deliver presentations to clients and internal Visa partners.
• Oversee and assign work to a team of analysts.
• Position reports to the Employer’s Austin, TX office and may allow for partial telecommuting.

Basic Qualifications:

• Master’s degree in Business Administration, Information Technology, or related field and 6 years of experience in the job offered or in a consulting or engineering-related occupation.
• Alternatively, a Bachelor’s degree in Business Administration, Information Technology, or related field, followed by 8 years of experience in the job offered or in a consulting or engineering-related occupation.
• Experience must include:
  • Data Science processes, including algorithms to build models for banking and fintech industry.
  • Data visualization, including Tableau.
  • Data analytics tools: R, Python, Gephi, and SQL.
  • Statistical and deep learning techniques, including k-mean clustering and hierarchical clustering.
  • Analytical Tools, and Decision Making, Marketing Management, or Marketing Mix Modeling (MMM).
  • Software tools and application configuration.
  • Current state versus future state class diagrams, including UML methodology.
  • Agile and Information Technology Infrastructure Library methodologies.
  • Driving and coordinating cross functional team members to support work product development and project execution.

Worksite: Austin, TX

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Travel Requirements:  This position does not require travel.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.