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Client Advisor- NY Saks Handbags

WHY WORK FOR VALENTINO

 

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way. Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

 

 

WHAT WE BELIEVE IN

 

Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

 

WHO ARE WE LOOKING FOR

 

Overview:

“We are selling dreams, emotions and entertainment. We can’t be mechanical in the way we do things.” The Client Advisor’s role is crucial and contributes to driving sales through providing a genuine experience to each client.

 

Key Responsibilities:

 

Brand Experience:

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle

• Consistently works to achieve given sales, KPIs and CRM targets

 

Styling:

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

 

Merchandise and Visuals:

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)

• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

 

Operations:

• Knowledge and understanding of company policies and procedures

• Ability to use POS system to perform all client transactions
• Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)

 

 

Requirements:

• Previous luxury retail sales with relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Foreign Languages a plus
• Action oriented; drive for results
• Problem-solver
• Must be a team player

Client Advisor/ Stylist – Rodeo Drive

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

 

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

 

WHO ARE WE LOOKING FOR

“We are selling dreams, emotions and entertainment. We can’t be mechanical in the way we do things.” The Client Advisor role is a crucial and contributes to the driving sales through providing a genuine experience to each client.

Key Responsibilities:

 

Brand Experience:

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle

• Consistently works to achieve given sales, KPIs and CRM targets

 

Styling:

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

 

Merchandise and Visuals:

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)

• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

 

Operations:

• Knowledge and understanding of company policies and procedures

• Ability to use POS system to perform all client transactions
• Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)

 

Requirements:

• Previous luxury retail sales with relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Foreign Languages a plus
• Action oriented; drive for results
• Problem-solver
• Must be a team player

Client Advisor/ Stylist- Costa Mesa

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

 

WHO ARE WE LOOKING FOR

An experience Client Advisor with a passion to sell and style for our Boutique in South Coast Plaza. The Client Advisor’s role is crucial and contrivutes to driving sales through providing a genuine experience to each client.

Key Responsibilities:

 

Brand Experience:

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle

• Consistently works to achieve given sales, KPIs and CRM targets

Styling:

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

 

Merchandise and Visuals:

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)

• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

 

Operations:

• Knowledge and understanding of company policies and procedures

• Ability to use POS system to perform all client transactions
• Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)

 

Requirements:

• Previous luxury retail sales with relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Foreign Languages a plus
• Action oriented; drive for results
• Problem-solver
• Must be a team player

Stock Supervisor – Aspen

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Stock Supervisor who can orchestrate and guide the store team to ensure compliance with Valentino guidelines, optimize the efficiency of store back-end processes, and uphold the highest standards of care for the company’s product. Serve as the crucial link between the back and front of house, supporting the sales team with seamless stockroom management and back-end processes that enhance the overall client experience.

 

POLICIES & PROCEDURES:

• Support the Store Manager to ensure the implementation of retail operation policies related to the Back-of-house management

 

STOCK EFFICIENCY AND PRODUCT FLOWS:

• Implement effective and rational organization of sellable products in the store to better support the sale process and minimize client waiting time.
• Support the sales team with prompt merchandise replenishment, ensuring seamless availability on the shop floor.
• Manage orders and organization of not sellable products such as no-core material (stationary, packaging and uniforms)
• Ensure timely management of product intake and product outflow, coordinating with relevant counterparts to optimize stock capacity, maintain proper stock rotation, and deliver exceptional client service.
• Ensure the omnichannel “ship-from-store” orders (where applicable) are promptly executed to minimize cancellation rates and enhance client satisfaction
• Ensure the implementation of all policies and procedures, utilizing effectively the company tools and systems (SAP, Smart XP, PRISM, SAP, After Sales App etc.).

 

INVENTORY:

• Execute cycle counts on a regular basis and annual stock-takes involving the store team
• Track reconciliation of stock discrepancies to be performed, promptly reporting any stock loss, thefts cases and unusual stock adjustment cases for approval
• Partner with the Store Manager to define action plans contemplating loss prevention activities and regular audits of stock movements (ex. stolen merchandise, negatives on hand, in-transit, on-consignment, on hold, repairs, damaged, uniforms etc.)
• Support the Store Manager in the implementation of Loss Prevention policies and in managing potential challenges

 

BEFORE AND AFTER SALES PRODUCT MANAGEMENT:

• Implement solid control over merchandise promptly identifying defective or damaged items
• Ensure proper product handling and care to avoid damages and missed sales opportunities
• Assist Colleagues in managing after sales processes (client returns, repairs, complaints etc.) and ensuring the utmost client care.

 

CORE COMPETENCIES:

 

CORE COMPETENCIES:

Operational Leadership:Ability to orchestrate and guide the store team, ensuring adherence to guidelines and optimizing back-end processes to support seamless store operations.

Inventory and Stock Management:Expertise in inventory accuracy, stock discrepancy resolution, and effective stockroom organization to enhance product availability and flow.

Loss Prevention and Compliance:Strong skills in implementing policies, conducting audits, and addressing stock-related challenges to safeguard company assets and ensure operational integrity.

Client-Centric Support: Proficiency in ensuring product availability, handling before-and-after-sales processes, and delivering exceptional client service through prompt and efficient support.

Collaboration and Coordination:Ability to act as a bridge between the back and front of house, working closely with the sales team and management to drive efficiency and elevate the client experience.

Senior Client Advisor – Madison Ave

WHY WORK FOR VALENTINO

Our Vision:

To stand as the Italian Maison de Couture, inspiring desire and redefining elegance through humanism and creativity.

 

Our Mission:

To craft unique experiences that celebrate couture manners, creating lasting bonds through care and intimacy.

WHO ARE WE LOOKING FOR

A Senior Client Advisor who can act as the ultimate ambassador of Valentino, fostering deep connections with high-spending clients and ensuring an exceptional experience at every stage of the Valentino Client Experience. Embody the Maison’s values and set a benchmark for client engagement and relationship management. Must have a strong background in luxury sales and a strong client book.

 

Job Responsibilities:

 

CLIENTELING

• Build, nurture, and manage relationships with the boutique’s most high-value clients, delivering exceptional, tailored experiences across all touch points.
• Analyse client behaviour, preferences, and emerging trends to provide strategic insights to Regional Client Engagement, Events, and CRM teams, ensuring local client nuances are integrated into broader brand strategies.

SALES & KPIs

• Sales Achievement: Drive personal sales and contribute to store performance by exceeding individual sales targets through strategic selling techniques.
• KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.

PRODUCT (care & knowledge)

• Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling narration. Act as a point of reference for the store staff team on knowledge and storytelling techniques.
• OPERATIONS
• Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more.
• Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities.

EVENTS SUPPORT

• Collaborate with the Store Manager to execute in-store events and city-specific client activations, ensuring they align with Valentino’s brand image and values, while addressing local market dynamics.
• Actively participate in events, offering high-touch interactions that enhance client experiences and reinforce brand loyalty.

TEAM

• Serve as a role model, inspiring colleagues to elevate their clienteling capabilities and embrace the Maison’s values.

CORE COMPETENCIES

• Client Relationship Management: Ability to build and sustain strong, long-term relationships with high-value clients, fostering loyalty and identifying opportunities for growth within the portfolio.
• Strategic Insight & Collaboration: Ability to analyze client trends and provide strategic insights, collaborating effectively with the team manager and other stakeholders (where applicable)
• Sales & KPI Performance: Ability to drive exceptional sales results by leveraging advanced clienteling techniques and optimizing KPI performance, ensuring alignment with business objectives.
• Product Expertise & Storytelling: Ability to demonstrate expert knowledge of Valentino creations, effectively communicating their unique stories to enhance client engagement and reinforce brand identity.
• Operational Excellence: Ability to ensure full compliance with operational guidelines and proficiently use company tools to streamline processes and enhance the overall client experience.