Customer Support Specialist I Philippines
Our client is an early-stage SaaS company serving the content creator and food blogger ecosystem. Their marketing automation platform helps food bloggers streamline their audience engagement, including Instagram DM automation and other creator-focused tools. They are passionate about empowering creators to grow their businesses, and they are looking for a Customer Support Specialist to join their team and deliver exceptional service to the users.
As a Customer Support Specialist, you will be the first point of contact for our customers, providing live chat and ticket support, assisting with onboarding migrations, and contributing to our knowledge base. You’ll play a key role in ensuring our customers have a smooth experience with our platform, troubleshooting issues related to Instagram integrations, and maintaining high satisfaction levels.
This role requires strong communication skills, empathy, and the ability to work independently while collaborating closely with our product and engineering teams.
WHAT YOU’LL DO
Live Chat & Ticket Support
- Manage daily live chat support via Intercom during West Coast business hours (9 AM – 5 PM PT)
- Respond to customer inquiries, troubleshoot product issues, and escalate complex cases when necessary
- Review Instagram and Meta Business Suite settings to identify and resolve common setup errors
- Triage inbound questions that may be sales-related and route them to the appropriate team
- Maintain timely, clear, and professional communication to ensure high customer satisfaction
Customer Migrations & Data Input
- Assist with customer migrations from other tools by locating recipe links on food blogger sites
- Input and organize content into the client’s internal systems
- Follow defined workflows to ensure data accuracy and completeness
- Keep migration trackers updated and accurate
Knowledge Base & Documentation Support
- Update help articles and documentation when bandwidth allows
- Identify recurring customer questions or pain points and suggest improvements to help resources
- Ensure clarity, accuracy, and accessibility in external-facing documentation
Cross-Functional Collaboration
- Communicate with product and engineering teams regarding escalated technical issues
- Collaborate with leadership on workflow updates and process improvements
- Use Slack for daily communication and task coordination
- Share customer insights and recurring themes with the product team to inform development priorities
Peak Support and our Work-from-Home PLUS model
At Peak Support, we are dedicated to providing exceptional service to our clients?and?an exceptional work environment for our team members.
We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.
Required Qualifications
- 2–3+ years of experience in customer support, live chat, ticketing, or SaaS support
- Experience using Intercom or similar tools (Zendesk, Gorgias, etc.)
- Ability to troubleshoot basic product issues and identify user errors
- Comfortable navigating Instagram and Facebook business settings
- Ability to work West Coast hours (9 AM – 5 PM PT)
- Strong written English skills with a customer-friendly communication style
- High attention to detail and ability to manage repetitive workflows
- Consistent follow-through and ability to learn new systems quickly
Nice-to-Have Qualifications
- Experience supporting SaaS tools for creators, food bloggers, or influencer audiences
- Familiarity with Meta Business Suite, Instagram integrations, or automation workflows
- Background in marketing automation or social media tools
- Experience as a team leader or in a supervisory role within a customer support environment
Scheduler (Remote)
Description
Location: Remote – Michigan residents
Are you a strong communicator, comfortable over the phone and using email? Work Monday-Friday from the comfort of your home as a remote RVM Scheduler (standard shift: 8 a.m. – 5 p.m. Eastern time).
You’ll use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team.
What You’ll Do
- Understand project operations and workflow processes to effectively manage scheduling tasks
- Handle inbound and outbound communications via phone and email, serving as the primary point of contact for inquiries on all cases needing to be scheduled
- Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes
- Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents
- Document all interactions clearly within the RVM system to maintain accurate records
- Escalate cases requiring additional oversight or assistance to management
- Maintain regular and dependable attendance to support team success
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. – 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
- Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)
- Computer proficiency, including MS Office
- A positive self-starter attitude with a strong work ethic
- Ability to meet deadlines with organizational skills
- Excellent interpersonal skills and honed attention to detail
- Strong conversational (phone) and email communication skills
Eligibility Requirements
- High school diploma or equivalent
- Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Able to work the following hours:
- 8 a.m. – 5 p.m. Eastern time
- Monday through Friday
- Must be able to stick to the schedule reliably
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
Remote Customer Support Specialist
About the job Remote Customer Support Specialist
Job Overview
We are seeking a Remote Customer Support Specialist to assist customers with general inquiries, simple issue resolution, and account-related questions. This role is fully remote, requires good communication skills, and offers a structured environment with reliable support from our team.
Responsibilities:
- Respond to customer questions through email and message-based support
- Provide clear, friendly, and professional assistance
- Update customer records and document interactions
- Follow simple support procedures and company guidelines
- Escalate issues when needed
- Maintain confidentiality and accuracy in all communications
Qualifications:
- Strong written communication skills
- Ability to manage multiple conversations at once
- Reliable internet connection
- Comfortable learning basic tools and workflows
- No experience required
Benefits:
- Weekly pay
- Flexible remote schedule
- Professional development support
- Performance-based incentives
- Wellness resources
- Reliable team support and clear guidance
Employer Opportunities:
We support equal opportunities for all applicants. Candidates are considered without regard to background or experience level. We aim to provide a simple hiring process with fair evaluation for everyone.
