About us

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe. We are self-funded and profitable.

Our products are used by 1500+ brand-name customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come.

Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment.

Our Values 

• Ownership
• Lead humbly
• Results focused
• Customer Obsession
• Embrace and drive change
• Innovation and continual Improvement

About the Role

At SearchStax, our Onboarding Specialist, plays a critical role in guiding customers through the onboarding journey and ensuring a successful launch of our solutions. This role focuses on the early stages of the customer lifecycle – helping customers navigate set-up, configuration and value realization while ensuring alignment with their business goals.

You’ll act as the primary point of contact during the onboarding phases and other scoped engagements, working closely with customer implementation teams, agency partners and internal stakeholders. This position requires strong project management, process discipline and a strong technical aptitude to deliver a seamless, consistent and value-driven onboarding experience.

You are naturally curious to learn about our customers, their industries, their use cases and feel comfortable driving discussions with various stakeholders to build your knowledge.

As part of an early-stage startup team, you’ll manage a dynamic portfolio of customers ranging from Mid-Market to Enterprise, each with varying ARR levels and onboarding requirements.

If this sounds like you, let’s talk!

What You Will Do

• Serve as the primary customer contact during the onboarding phase, ensuring smooth coordination between customers, partners, and internal teams
• Lead onboarding projects from kickoff to completion, managing scope, milestones, deliverables, and customer expectations
• Educate customers on platform capabilities, best practices, and configuration options to enable early adoption and time-to-value
• Identify and mitigate risks early in the onboarding process, escalating and collaborating cross-functionally as needed
• Partner with Customer Success, Solutions, and Product teams to ensure alignment between business goals and technical delivery
• Create and refine onboarding materials, templates, and processes to drive consistency and scalability across engagements
• Develop vertical-specific onboarding guides and success materials to tailor the experience by industry
• Contribute to customer training programs, documentation, and enablement assets
• Track and report onboarding metrics (e.g., onboarding completion time, early adoption milestones, risk trends)
• Continuously improve the onboarding experience based on customer feedback and evolving product capabilities.

Customer & Account Management Skills

• Strong project management skills with the ability to manage multiple onboarding projects concurrently
• Strong technical aptitude – comfortable learning platform configurations, integrations, and related technologies
• Process-oriented with a focus on repeatability, documentation, and continuous improvement
• Excellent written and verbal communication skills with a customer-centric mindset
• Strong relationship-building and stakeholder management skills across customer, partner, and internal teams
• Problem-solving and analytical skills to identify risks and recommend creative solutions
• Comfortable working in a fast-paced, startup environment with changing priorities. 

What You Must Have

• 5+ years in a Customer Success, Onboarding, Account Management, or Strategy role with enterprise or mid-market customers
• Inherently technical and curious with a strong aptitude to learn our products and related ecosystems
• Demonstrated success managing multiple customer projects and timelines simultaneously
• Proven experience developing onboarding frameworks, materials, or process improvements
• Bachelor’s degree in Business, Communications, or related field (or equivalent experience)
• Familiarity with SaaS, cloud technologies, and ideally digital experience platforms
• Experience working cross-functionally with Product, Sales, and Support teams
• Prior exposure to search, database, cloud, and infrastructure technology is a plus

Customer Support Specialist | Travel | Remote

• Why consider this job opportunity:
  – Salary up to $65,000 a year
  – Flexible schedule with part-time or full-time options
  – Full training and ongoing mentorship provided
  – Access to travel discounts and perks
  – Supportive online community and tools to help you succeed
  – Opportunity to obtain travel agent certification

  What to Expect (Job Responsibilities):
  – Respond to customer inquiries via email, phone, and chat in a timely and professional manner
  – Provide accurate information about travel bookings, itineraries, and policies
  – Troubleshoot common client issues and escalate complex matters as needed
  – Maintain up-to-date knowledge of supplier systems, policies, and procedures
  – Follow up with clients to ensure satisfaction and support post-booking

  What is Required (Qualifications):
  – Must be 18+ and authorized to work in the United States
  – Strong communication skills and ability to work independently
  – Comfortable using online tools, booking portals, and CRM systems
  – Tech-savvy with a quiet, professional home workspace
  – Passionate about helping others and delivering great service

  How to Stand Out (Preferred Qualifications):
  – Prior experience in customer service or the travel industry is a plus (but not required)

  #TravelIndustry #CustomerSupport #RemoteWork #CareerOpportunity #FlexibleSchedule

  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  The best remote jobs for you

Notice