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TravClan is B2B Travel Platform. We help travel agents connect & transact with VERIFIED suppliers (DMCs, tour operators, hotels etc) from across the world.

Relationship Manager

About the job

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!

What is on Offer:

  • Best Combination of Salary (₹5.4 – 7.5 LPA)
  • Work with a young & passionate team to excel and make an impact
  • Work closely with the founders
  • Fast Career Growth with fast appraisals and fast salary increase
  • Super passionate team with deep conviction which has stayed together during covid.
  • Very high ownership role in a fast-paced environment
  • Great Culture -> No hierarchy/politics nonsense guaranteed!

Growth Path:

  • GM/Director – 35-50 LPA
  • Head – 18-35 LPA
  • Manager – 10-18 LPA
  • Associate – 5-10 LPA

About us

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

  • Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
  • Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
  • Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Roles & Responsibilities:

  • Sole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents.
  • Educating members about TravClan and managing 100-200 business accounts.
  • Working in close interface with the finance, product and marketing team to build better processes, products and reach, respectively.
  • Healthy retention of agents while growing the volume of Agent’s business through TravClan
  • Ensuring customer delight while managing Agent’s grievances related to payments, services, products, etc.
  • Effectively managing feedback and escalations from customers and vendors.
  • Hosting country-wide offline and online events & meet-ups of members from time to time.

Desired Candidate Profile:

  • Ethical, hardworking, and ‘passionate about startups’ mindset
  • Disciplined & Process Oriented
  • Prior Sales / Account Management Experience
  • Prior Startup / Travel experience preferred
  • Good understanding of different business verticals
  • Willing to learn more
  • Willing to travel for work

Check if you fit in the role-

You Must-

  • Love Challenges
  • Enjoy the thrill of closing sales
  • Be comfortable with targets
  • Enjoy speaking to clients on call

You Can-

  • Perform consistently
  • Hustle, Hustle, Hustle

You Want To-

  • Improve business acumen
  • Improve negotiation skills

This role is not ideal for someone who is-

  • not comfortable with sales/targets
  • not okay speaking with customers on call for a minimum of 4 hours daily!
  • not good at resolving customer queries or escalations
  • not comfortable with long working hours, i.e. 10-12 hours daily
  • not excited about working on Saturdays (6 days a week)

Additional Details:

  • Office Location – Connaught Place, Delhi
  • Work from Office
  • Timings -9.30 am till work gets over. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!

Operations Associate (Rotational Day and Night Shift)

Profile Overview:

Operations Associate (Rotational Day and Night Shift) at TravClan is a key role that focuses on managing end-to-end booking and related operations across products while ensuring customer delight and timely deliverables during late/ night hours. Handling on-ground operations, increasing GMV & processing bookings on time are some of the high priority activities undertaken in Operations.

Growth Prospects:

  • Annual CTC – ₹ 5.4 to 7.5  LPA 

  • ESOPs + promotions + aggressive growth prospects (read further) !

  • Fast Appraisal –  Despite Covid, we had appraisals in 6 months in Jan & July 2020

  • Aggressive Hikes –  In May 2021 – Avg Hike was 35%

    Growth Path
    GM/Director35-50 LPA
    Head18-35 LPA
    Manager10-18 LPA
    Associate5-10 LPA

Whats on Offer:

  • Work with a young & passionate team to excel and make an impact

  • Work directly with the founders

  • Fast Career Growth with fast appraisals and fast salary increase

  • Super passionate team with deep conviction which has stayed together during covid.

  • Very high ownership role in a fast paced environment

  • Great Culture -> No hierarchy / politics nonsense guaranteed!

Our founding team:

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

  • Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.

  • Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.

  • Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Company Profile:

What do we value?

  • We are a team of believers. At the same time, we are constantly learning and growing. We are on an audacious mission and a rock-solid belief we can get there.

  • We dream big, yet we start small and start quickly. We are not deterred by the

  • extra effort needed to relentlessly execute, iterate, execute to realize our dreams.

  • We are a team of differentiated and ambitious individuals, united by a common goal. We are a single team, where every member is important.

  • We believe flexibility in roles and freedom to execute ideas are the two foundation values for aggressive growth.

  • We constantly protect and evolve our culture. As a super energetic and experienced team, we want to enjoy our time together.

What we are looking for:

Roles & Responsibilities:

  • Completing all bookings and flight/hotel/packages operations-related work including cancellations, refunds, etc

  • Coordination with suppliers to ensure timely revert on quotes and booking details such as vouchers, confirmations etc

  • Coordinate with customers and vendors to ensure timely delivery

  • Manage feedback and escalations from customers and vendors.

  • Ensure customer delight.

  • Demonstrate multitasking abilities

Desired Candidate Profile

  • Has prior experience / is comfortable working in working Night Shifts

  • Ethical, hardworking, and ‘passionate about startups’ mindset

  • Excellent structured problem-solving ability

  • Good understanding of different business verticals

  • Disciplined & Process Oriented

  • Presence of Mind

  • Willing to learn more

Check if you fit in the role-
You Must-
  • Be Customer-Centric
  • Enjoy speaking to clients on call
  • Have high ownership to complete your work
  • Be good at negotiating with suppliers
You Can-
  • Improve business acumen
  • Improve negotiation skills
You Want to-
  •  Improve business acumen
  • Improve negotiation skills
This role is not ideal for someone who is-
  • not comfortable with tight timelines/targets
  • not disciplined to sit and work
  • not good at resolving customer queries or escalations
  • not comfortable with long working hours i.e. 10 – 12 hours daily
  • not excited about working on Saturdays (6 days a week)
The Recruitment Process:

1. Aptitude Test: The first step of the recruitment process is a basic 50-minute aptitude test.

2.Group Discussion: If you clear the Aptitude Test, the second step of the recruitment process would be a 20-30 minutes group discussion round.

3. Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds.

4. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate. This includes financial benefits and many other benefits.

Important Points:

  • Office Location – Connaught Place, Delhi. Day shift will be from the office whereas the night shift will be work from home.

  • Alternate months day and night shift

  • Work Timings – 9.30 till work gets over. You are considering joining a startup. Building anything of value takes time.
    The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment.
    You can expect 10-12 hours of work in a day!

Operations Intern

Profile Overview:

Operations at TravClan is a key role that focuses on managing end to end booking operations across products while ensuring customer delight. Handling on ground operations, increasing GMV & processing bookings on time falls under few high priority activities undertaken in Operations.

Growth Prospects:

  • Stipend – Your starting stipend will be INR 15000 per month. After each month,based pn your performance your stipend will gradually incease . The increase will happen as follows –

    MonthStipend Amount ( INR)
    115000
    220000
    325000
    430000
    535000
    640000

Certificate on completion of Internship. Letter of Recommendation or PPO on delivering exceptional results with CTC ranging between 5.4 to 7.5 LPA.

  • Perks: Informal dress code, Free snacks & beverages

Whats on Offer:

  • Work with a young & passionate team to excel and make an impact

  • Work directly with the Owners/Manager

  • Super passionate team with deep conviction which has stayed together during covid.

  • Very high ownership role in a fast paced environment

  • Great Culture -> No hierarchy / politics nonsense guaranteed!

Our founding team:

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

  • Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.

  • Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.

  • Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Company Profile:

What do we value?

  • We are a team of believers. At the same time, we are constantly learning and growing. We are on an audacious mission and a rock-solid belief we can get there.

  • We dream big, yet we start small and start quickly. We are not deterred by the

  • extra effort needed to relentlessly execute, iterate, execute to realize our dreams.

  • We are a team of differentiated and ambitious individuals, united by a common goal. We are a single team, where every member is important.

  • We believe flexibility in roles and freedom to execute ideas are the two foundation values for aggressive growth.

  • We constantly protect and evolve our culture. As a super energetic and experienced team, we want to enjoy the time we spend together.

What we are looking for:

Roles & Responsibilities:

  • Handling all bookings and business operations-related work

  • Closely working with the suppliers in ensuring timely revert on queries & smooth post-booking operations such as booking confirmations, sharing vouchers, etc.

  • Ensuring timely payments to suppliers and deliveries to customers.

  • Effectively managing feedback and escalations from customers and vendors.

  • Ensuring customer delight

  • Regular and timely completion of agent KYC

Desired Candidate Profile

  • Ethical, hardworking, and ‘passionate about startups’ mindset

  • Is available for a full-time internship.

  • Can start the internship immediately.

  • Is available for a duration of 2/ 3 months.

  • Has relevant skills and interests.

  • Willing to learn more

Check if you fit in the role-
You Must-
  • Be Customer-Centric
  • Enjoy speaking to clients on call
  • Have high ownership to complete your work
  • Be good at negotiating with suppliers
You Can-
  • Improve business acumen
  • Improve negotiation skills
You Want to-
  •  Improve business acumen
  • Improve negotiation skills
This role is not ideal for someone who is-
  • not comfortable with tight timelines/targets
  • not disciplined to sit and work
  • not good at resolving customer queries or escalations
  • not comfortable with long working hours i.e. 10 – 12 hours daily
  • not excited about working on Saturdays (6 days a week)

The Recruitment Process:

1. Aptitude Test & Group Discussion: The first step of the recruitment process is a 50-minute basic aptitude test, followed by a 20-30 minute group discussion round on a separate date.

2. Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds.

3. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate.

Important Points:

  • Office Location – Connaught Place (Work from office)

  • Work Timings – 9:30 till work gets over. You are considering joining a startup. Buidling anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!

Business Development Intern

What is on offer:

  • Work with a young & passionate team to excel and make an impact
  • Work directly with the founders
  • Fast Career Growth with fast appraisals and fast salary increase
  • Super passionate team Build world-class in-house marketing and leverage technology to drive growth globally!
  • Very high ownership role in a fast-paced environment
  • Great Culture -> No hierarchy/politics nonsense guaranteed!

About us

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

  • Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
  • Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
  • Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Job Requirements

  • Sole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents.
  • Educating members about TravClan and managing 100-200 business accounts.
  • Working in close interface with the finance, product and marketing team to build better processes, products and reach, respectively.
  • Healthy retention of agents while growing the volume of Agent’s business through TravClan
  • Ensuring customer delight while managing Agent’s grievances related to payments, services, products, etc.
  • Effectively managing feedback and escalations from customers and vendors.
  • Hosting country-wide offline and online events & meet-ups of members from time to time.

Desired Candidate Profile

  • Ethical, hardworking, and ‘passionate about startups’ mindset
  • Excellent structured problem-solving ability
  • Good understanding of different business verticals.
  • Disciplined & Process Oriented
  • Presence of Mind
  • Willing to learn more
  • Is available for 2/3 months

Stipend: INR 15,000 Per Month (Every month, it will be increased by 5000)

1st Month- INR 15000

2nd Month- INR 20000

3rd Month- INR 25000

4th Month- INR 30000

5th Month- INR 35000

6th Month- INR 40000

Check if you fit in the role-

You Must-

  • Love challenges
  • Enjoy the thrill of closing sales
  • Be comfortable with targets
  • Enjoy speaking to clients on call

You Can-

  • Perform consistently
  • Hustle, Hustle, Hustle

You Want to-

  • Improve business acumen
  • Improve negotiation skills

This role is not ideal for someone who is-

  • Not comfortable with sales/targets
  • Not okay speaking with customers on call for a minimum of 4 hours daily!
  • Not good at resolving customer queries or escalations
  • Not comfortable with long working hours i.e. 10 – 12 hours daily
  • Not excited about working on Saturdays (6 days a week)

Additional Details

  • Timings – 9.30 am till work gets over. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!
  • Office Location – Connaught Place, Delhi

Updated: October 31, 2024 — 12:45 pm

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