We believe remarkable things happen when people care. Travelers takes on the risk and provides the coverage and service you need to protect the things that are important to you – your home, your car, your valuables and your business.

General Liability Major Case Specialist

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$101,300.00 – $167,000.00

Target Openings

What Is the Opportunity?

Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned serious and complex General Liability claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required. This position does not manage staff.

What Will You Do?

CLAIM HANDLING:
Directly handle assigned severe claims when Travelers has coverage of $2 million or less and file exposure is greater than $500,000.
Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
Complete outside investigation as needed per case specifics.
Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.
Establish and maintain proper indemnity and expense reserves.
Recognize and implement alternate means of resolution.
Manages litigated claims.
Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
May assist underwriting business partners in marketing and account contact efforts.
Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
LEADERSHIP
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
COMMUNICATION/INFLUENCE:
Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
Recommend appropriate cases for discussion at roundtable.
OTHER ACCOUNTABILITIES:
Apply “advanced” litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy
Track and control legal expenses to assure cost-effective resolution.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions and inquiries from agents and brokers.
Represent the company as a technical resource; attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws.
Share accountability with business partners to achieve and sustain quality results.
May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assisting underwriting and management decisions.
May participate in periodic file quality reviews.
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Other duties as assigned.
Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Bachelor’s Degree preferred.
5-7 years bodily injury litigation claim handling experience.
Advanced level knowledge in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
Technical ability/working knowledge of virtual tools (zoom, skype, etc)
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Strong customer service skills. – Advanced
Demonstrated coaching, influence and persuasion skills.- Advanced
Strong written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.- Advanced
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information. – Advanced
Attention to detail ensuring accuracy – Advanced
Job Specific Technical Competencies:
Analytical Thinking – Advanced
Judgment/Decision Making – Advanced
Communication – Advanced
Negotiation – Advanced
Insurance Contract Knowledge – Advanced
Principles of Investigation – Advanced
Value Determination – Advanced
Settlement Techniques – Advanced
Legal Knowledge – Advanced
Medical Knowledge – Intermediate

Underwriting Internship (Summer 2026): Bond and Specialty Insurance Underwriting

Compensation Overview

The hourly salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual hourly rate for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$24.00 – $25.00

Target Openings

What Is the Opportunity?

Applications for this posting will be reviewed on a rolling basis. We encourage you to apply as soon as possible.

The Bond & Specialty Insurance Underwriting Internship Program provides qualified students with an excellent opportunity to gain first-hand experience, receive valuable on-the-job training and learn more about the property & casualty insurance industry.

What exactly is an Underwriter?Insurance is the contractual transfer of financial risk from one party to another. Underwriters (Account Executives) are the heart of the insurance process, gathering and researching pertinent information and then using finely tuned analytical skills to evaluate the acceptability of business and institutional risk. However, underwriters are more than just analysts – they are the core relationship builders with our agents and clients. They are responsible for managing a profitable portfolio of business through our distributing agents and brokers. An underwriting career includes a dynamic blend of analytical and marketing skills – it’s challenging, stimulating and a superb career choice.

The Bond and Specialty Insurance Division:The Bond & Specialty Insurance provides management liability, professional liability and surety to businesses of all sizes. It also provides traditional property casualty coverages to Financial Institutions, and is organized into six separate and distinct business units which include:-Commercial Surety: Protects a third party from the failure of an insured to perform or fulfill an obligation-Construction Services: Insuring the bond between contractors and clients-Financial Institutions: Insurance for community banks, credit unions, insurance companies, investment advisors and large depository & non-depository institutions-Private/Non Profit Liability: Insurance products for private companies and non-profit institutions-Professional Liability: Professional liability coverage protects against liability claims for negligence, errors and omissions in the performance of professional services-Public Company Liability: Insurance products crafted to address the diverse management liability exposures faced by today’s public companies

Applicants must be authorized to work for ANY employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.

What Will You Do?

Each intern will be expected to complete challenging and meaningful project work over the course of this program. In addition, there are core assignments and a designated coach to further develop interns’ knowledge of insurance underwriting, sales and marketing.
Positions are available across various U.S. offices lasting approximately 10-12 weeks beginning in late May/early June. Housing assistance is not provided.
Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Because the Bond & Specialty Internship Program itself is complex and dynamic, we welcome applicants that have a variety of majors, backgrounds and experiences.
For this internship opportunity, we are most interested in students who are serious about entering the insurance industry and who are excited about the prospect of making underwriting their future career choice.
Preferred cumulative GPA of 3.0 or above.
Undergraduate students completing their sophomore or junior year.
Business Administration, Economics, Finance, Risk Management/Insurance, Marketing or other Liberal Arts majors with a business focus are preferred.
Targeted Majors:
Business Administration.
Economics.
Finance.
Liberal Arts (with business focus preferred).
Management.
Marketing.
Risk Management and Insurance.
Working knowledge of Microsoft Office.
Strong verbal and written communication skills.
Strong analytical skills.
Legally eligible to work in the United States.

Software Engineer I (.NET, Node.js, React)

Compensation Overview

Salary Range

$96,400.00 – $159,100.00

Target Openings

What Is the Opportunity?

Travelers is seeking a Software Engineer I to join our organization as we grow and transform our Technology landscape. Individual will complete intermediate end to end engineering tasks for specific system assignments including developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system design specifications, as well as participating in troubleshooting, conducting impact analysis and escalating appropriately. Applicants must be authorized to work for ANY employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.

What Will You Do?

Perform analysis, design, development, and configuration functions as well as define technical requirements for assignments of intermediate complexity.
Participate with team to perform analysis, assessment and resolution for defects and incidents of intermediate complexity and escalate appropriately.
Work within guidelines set by team to independently tackle well-scoped problems.
Seek opportunities to expand technical knowledge and capabilities.
Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Three years of programming/development experience.
Experience with .NET, MongoDB, Express, React, Node.js (MERN) required.
Cloud technologies is highly desired.
Delivery – Intermediate delivery skills including the ability to deliver work at a steady, predictable pace to achieve commitments, decompose work assignments into small batch releases and contribute to tradeoff and negotiation discussions.
Domain Expertise – Demonstrated track record of domain expertise including the ability to understand technical concepts necessary to do the job effectively, demonstrate willingness, cooperation, and concern for business issues and possess in-depth knowledge of immediate systems worked on.
Problem Solving – Proven problem solving skills including debugging skills, allowing you to determine source of issues in unfamiliar code or systems and the ability to recognize and solve repetitive problems rather than working around them, recognize mistakes using them as learning opportunities and break down large problems into smaller, more manageable ones.
Communication – Strong communication skills with the ability to clearly and concisely interact with team members, document work in a clear, easy to follow manner, collaborate well with team members, take in well- scoped requirements and ask the right questions to ensure clarification, seek out and receive constructive criticism well and listen when others are speaking.
Leadership – Intermediate leadership skills with a proven track record of self-motivation in identifying personal growth opportunities.

Senior Director Business Insights Delivery

Compensation Overview

Salary Range

$135,700.00 – $223,900.00

Target Openings

What Is the Opportunity?

At Travelers, we’re focused on expanding the application of data and analytics beyond managing risk, helping businesses increase their productivity and efficiency and enabling great experiences for our customers and agents.

As the Sr. Director, Business Insights Delivery, you will lead the strategic direction and execution of insights solutions. This is a high-visibility leadership role that involves building complex dashboards and leading cross-functional teams to deliver strategic analytics solutions that will be presented to executive leadership and drive enterprise-wide decision-making.

This position directs a team of data and analytic professionals while maintaining an active technical role.

What Will You Do?

Assess value propositions and provide feedback to business partners to inform direction.
Own the intake of business demand and coordinate with business partners to ensure the broader insights portfolio is meeting needs.
Own responsibility for communicating what value is being delivered and why it has been prioritized to the rest of the organization. Ensure skills and capacity of the team meets long-term direction.
Drive communication of service offerings to business partners, including reporting, guided analytics, self-service, embedded, augmented, and data as a service capability.
Partner with leaders across the company and within lines of business to assess and adopt new Decision Analytics and Insights capabilities.
Work to ensure team structure and skills are sufficient to deliver and maintain value over time.
Foster partnership with internal and external organizations to orchestrate the most effective methods of value delivery.
Coach and aid in the skill development of the team, including team leaders.
Align solution design to enterprise data management, security, and governance controls.
Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Strong experience with BI Tools (MicroStrategy and Qlik Sense is highly preferred).
Experience partnering closely with Finance and Strategic Sourcing is highly preferred.
Familiarity with Snowflake/SQL.
Excellent communication skills with the ability to consult, present, and influence effectively to all seniority levels.
Forward thinker with the ability to bring industry best practices and regulatory knowledge to the table in a fast-paced and evolving environment.
Ability to coordinate and allocate resources to maximize efficiency and effectiveness.
Strong technical understanding of all delivery methods and platforms and their use and purpose.
Ability to set data and information delivery strategies.

Claim Representative Trainee, Outside Property – Atlanta, GA

Compensation Overview

Salary Range

$48,700.00 – $80,400.00

Target Openings

What Is the Opportunity?

This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.

What Will You Do?

Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
The on the job training includes practice and execution of the following core assignments:
Handles 1st party property claims of moderate severity and complexity as assigned.
Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
Broad scale use of innovative technologies.
Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate.
Establishes timely and accurate claim and expense reserves.
Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
Negotiates and conveys claim settlements within authority limits.
Writes denial letters, Reservation of Rights and other complex correspondence.
Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
Meets all quality standards and expectations in accordance with the Knowledge Guides.
Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
Manages file inventory to ensure timely resolution of cases.
Handles files in compliance with state regulations, where applicable.
Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
Identifies and refers claims with Major Case Unit exposure to the manager.
Performs administrative functions such as expense accounts, time off reporting, etc. as required.
Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Must secure and maintain company credit card required.
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding including walk on roofs, and enter tight spaces (such as attic staircases, entries, crawl spaces, etc.) The individual must be able to carry, set up and safely climb a ladder with a Type IA rating Extra Heavy Capacity with a working load of 300 LB/136KG, weighing approximately 38 to 49 pounds. While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position
Perform other duties as assigned.