Established as a fabric maker, ZEGNA is internationally recognized as a leading global luxury menswear brand and part of the Ermenegildo Zegna Group.

Table of Contents

Sales Assistant

Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY
As a Sales Assistant for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help support the Customer Advisors and help create an atmosphere of passion and enthusiasm for the Zegna collections.

Reporting directly to the Store Manager, you will support the sales team through retail operational excellence and aid in ensuring the stores’ overall image. The role stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

HOW YOU WILL CONTRIBUTE

Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
Support selling flow activities by consistently updating customer profiles, executing gift packages and aid in the overall preparation for client appointments
Create Calendar for confirmed appointments
Support with pulling + organizing product for large scale appointments
Ensure POS and Alteration Stations are stocked + organized
Consult with Customer Advisors to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
Support the MTM department in entering orders in FIT when floor support is not needed
Drive and perform onsite audits of store physical inventories
Ensure in-store visual merchandising adheres to Merchandising guidelines
Purchase of all packing related materials, packaging, and general supplies for the store
Support back of house operations (shipping & receiving items)
Adhere to Zegna store operations and time and attendance policies and standards.

WHO YOU ARE:

Is passionate and open-minded
Generates customer delight
Proficient with digital technology
Excellent written and verbal communication skills

COMPENSATION:

The pay range for this position is $20-$25 per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Operations Supervisor

As the Operations Supervisor for Zegna, you will play a key role within your respective Boutique. This role will ensure all Store Operational Policies are implemented, support annual audit process, and help improve efficiencies and streamline the sales support activities.

MAIN RESPONSIBILITIES

Support day-to-day operations of the retail business, ensuring smooth and efficient execution.
Monitor merchandise flow from suppliers to stores, addressing any discrepancies proactively.
Review and enhance merchandise receiving procedures and stockroom management to improve efficiency.
Collaborate with General Manager to develop, implement, and communicate Store Operating Policies and Procedures, ensuring compliance.
Oversee and process merchandise transfer requests between stores and e-commerce platforms.
Coordinate and prioritize daily shipments to optimize delivery timelines and efficiency.
Maintain a clean and organized stockroom environment.
Perform point-of-sale transactions, including sales, returns, and exchanges.
Create and update customer profiles while leading special CRM projects, such as re-engagement initiatives.
Oversee and manage the alterations process to ensure timely delivery and customer satisfaction.
Handle procurement of packaging materials, supplies, and general store essentials.
Coordinate invoice processing with management to ensure timely payments to vendors.
Take on additional projects and provide administrative support as needed.
Deliver exceptional customer service on the sales floor when required.
Supervise inventory management processes and implement procedures to maintain accuracy and integrity.
Assist stores with resolving customer-related issues efficiently and professionally.

WHO YOU ARE:

Associates degree or higher (preferred).
Possess 2–3 years of experience in a retail back-of-house environment.
Capable of lifting and carrying items weighing 30–40 pounds.
Demonstrate exceptional attention to detail and the ability to meet deadlines consistently.
Exhibit strong customer service skills with a proactive and solutions-oriented approach.
Display excellent analytical and organizational abilities, ensuring operational efficiency.
Proficient in computer skills, including familiarity with retail systems and tools.

COMPENSATION:

The pay range for this position is $70,000-$80,000, dependent on candidates’ relevant skills and experience.

Retail Allocator

As an Allocator based in the New York Corporate office you will play a key role within the Merchandising team. Reporting directly to the Senior Merchandising Manager, you will support ongoing analysis and business trends. Partnering closely with the team, you will pro-actively determine business needs to address conditions and help drive sales and reduce inventory.

The role provides fundamental support in all areas of Planning. The core responsibilities of this position include, but are not limited to, the following:

Allocating & Buying

Manage and maintain replenishment tools adhering to model stocks, WOS targets, and store requests
Update allocation sizing tools and communicate monthly store allocations
Reconcile Demand Forecast and Transfer Orders in relation to markdown, RTVs, unmet orders, and demand shifts
Monitor merchandise availability and communicate issues proactively to team.
Recommend Demand shifts, ATS and quantities by SKU for replenishment items based on individual store performance
Monitor merchandise availability and communicate issues proactively to Buyers, IT, and Logistics
Perform weekly allocations to the Retail Stores to ensure proper goods coverage in line with their capacities that supports financial targets
Provide daily and weekly updates on business as it relates to the latest forecast, identifying trends, and highlighting selling that exceeds or falls short of expectation
Monitor seasonal performance for accurate assortment planning

Operations

Analyze and forecast receipt management and execute consolidations
Monitor business trend vs BDG/FC, identify risk and opportunities, and deploy action plan
Set priorities and parameters for weekly replenishment
Cross Functional Reporting
Influence and educate Retail organization about core strategies and insights to engage stakeholders to support optimization of business opportunities
Consistently provide feedback to enhance team’s skillset and performance
Partner with managers to align cross-functional objectives and best practices
Develop and maintain cross-divisional relationships
Communicate opportunities where management support is needed on initiatives and strategies
Travel as Required

QUALIFICATIONS:

Ideally 1+ years experience in allocation or planning
Expert command of retail math concepts, applications, and statistical analysis
Demonstrated problem solving skills, adaptability/flexibility, and initiative
Excellent communication, teamwork, analytical thinking skills
Comfortable working in MS Excel and experience navigating multiple systems and large sets of data
Occasional travel

WHO YOU ARE:

Detail-oriented person who can multitask
Excellent communication, teamwork, analytical and strategic thinking skills
Ability to interact and report on business with cross functional teams and across multiple levels of management
Inquisitive and open to trying innovative ideas
Enjoys fast-paced retail environments
Strong Excel skills required
Strong strategic thinking and analytical skills with ability to understand quantitative data with accuracy
Must be able to multi-task, prioritize and adapt to fast-paced, dynamic environment.
Compensation for this role ranges from $80,000-$85,000 annually.

Customer Advisor

As a Customer Advisor for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service.

Reporting directly to the Store Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image.
Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

HOW YOU WILL CONTRIBUTE

Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
Demonstrate an entrepreneurial mindset in developing the business.
Consistently and effectively networks to attract new customers and develop a customer database.
Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations.
Create opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
Leverage “Zegna Stories” to support and enhance the selling ceremony –
Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
Cultivates future customer connections with Zegna (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
Utilize CRM software as the primary tool for after-sales communication.
Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
Drive and perform onsite audits of store physical inventories.
Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
When required to support the orientation of new staff through acting as a learning coach or “buddy” if assigned by the Store Manager.
Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill.
Adhere to Zegna store operations and time and attendance policies and standards.

WHO YOU ARE:

Is passionate and open-minded.
Ability to self-learn and self-develop.
Generates customer delight.
Proficient with digital technology
Familiar with Apple products is a plus.
Excellent written and verbal communication skills
The pay range for this position ranges from $25-$35/hr plus commission. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.