EXL is the trusted partner for data-driven industries like insurance, banking, healthcare, retail, and logistics. We combine data, advanced analytics, digital technology, and industry expertise to transform businesses and enhance operations.
Executives
About the job
- Basic IT, Comfortable with working on computers
- Typing speed of 20 words(net)
- Ability to communicate correctly
- Should be able to communicate in English
- Comprehend written composition.
- Commitment and drive for targets
- Decision making ability
- Adaptable & Flexible.
- Customer service Focus – Ability to empathize with the customer and prioritize requests
Job Description
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Workflow
Workflow Type
Back Office
Skills
Financial Analysis Industry Analysis International Banking Services Communication Financial Statement Analysis
Minimum Qualification
MBAM Com
Certification
No data available
Job Description
Job Description | |||||
| Position Title, Responsibility Level
Operations – Analyst | Function
F & A | Reports to
Pramod Kumar M | |||
Permanent/ Temporary
Permanent | Span of Control
NA | Location
Bangalore | |||
Basic Function
Seeking an experienced Analyst preferably with experience in market research and analysis. The role requires working knowledge of financial and economic concepts and sub-sectors.
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Essential Functions
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Primary Internal InteractionsOverall Ops. team
Primary External InteractionsExpected to cultivate client relationships
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Technical Skills |
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| Application Specific Skills |
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| Soft skills (Desired) |
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| Soft Skills (Minimum) |
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Education Requirements
Post Graduate in Finance / MBA
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Work Experience Requirements
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| Annexure:
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| Acknowledgement (acknowledge that the information contained in this document is factual and complete)
___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager Date
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Workflow
Workflow Type
Back Office
Work from Office – Fully working from EXL/ Client offices
Skills
Skill
AnaliticalCommunicationDecision Making
Minimum Qualification
Graduation
Certification
No data available
Job Description
Job Description | ||
| Position Title, Responsibility Level Associate | FunctionHealthcare | Reports to Assistant Manager |
Permanent/ TemporaryPermanent | Span of ControlIndividual Contributor | LocationKochi, India
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Basic Function
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Essential Functions
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Primary Internal Interactions
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Primary External Interactions
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| Organizational Relationships
Reports To : Team Manager Supervises : | |
Skills | |
Technical Skills |
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| Process Specific Skills |
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| Soft skills (Desired) |
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| Soft Skills (Minimum) |
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Education Requirements
Bachelor’s degree with a minimum 15 years of education | |
Work Experience Requirements
Fresher’s, resources right out of the college can be hired to 1 year experience
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| Annexure:
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| Acknowledgement (acknowledge that the information contained in this document is factual and complete)
___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager Date
| |
Workflow
Workflow Type
Back Office
Senior Executive
Skills
Skill
HRCommunicationEmailShared Services
Minimum Qualification
Bachelor
Certification
No data available
Job Description
- Basic Function
- Experience in 1 to 3 years in US based inbound call center/HRO process
- Receives large volume of incoming tickets (HR Query) from various levels of Employees, responding to routine inquires following established procedures including but not limited to; payroll, benefits and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases.
- Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller. - Logs all inquiries into a case management system used by the Company, recording and maintaining call history and outcomes.
- Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.
Performs special projects and other duties as assigned. - Good experience in international HR Operations (Onboarding, Benefits /Employee Life Cycle)
- Perform Quality checks for Associates and make corrections appropriately
- Excellent communication skills both written and verbal
- Stakeholder management and interaction with clients
- Experience in working with International HR Operations
- Seamless provision of services to the business
- Provision of a quality and responsive service
- Effective maintenance of master people data and great at typing skills
- Ensure all deliverables are accurate and up to date
- Ensure relevant and accurate data is recorded to enable reporting to internal and/or external stakeholders
- Delivery of reports in timely manner
- Open to Afternoon and Evening Shift
Workflow
Workflow Type
L&S-DA-Consulting
