TytoCare is an innovative medical exam device in a modern, portable format, designed for use at home by anyone, anywhere. The device enables you to send information to healthcare providers for online consultation and advice 24 hours a day.

Customer Success Manager

TytoCare is a virtual health company that works with leading health plans and providers worldwide, to roll out Home Smart Clinic solutions that enable accessible, high-quality primary care from home, with no compromises. The Home Smart Clinic solutions include remote physical exams that work across primary care modalities and can be tailored to any cohort or population. Together with Tyto Insights™️, provider integrations, and Tyto Engagement Labs™️ which include member journeys and engagement frameworks, Home Smart Clinic solutions ensure more equitable access to care across the globe and enable healthcare organizations to meet their KPIs.

Co-founded by Dedi Gilad and Ofer Tzadik in 2012, TytoCare has FDA and CE clearances and partners with over 220 major health systems, health plans, and strategic partners in the U.S., Europe, Asia, Latin America, and Israel.

We are looking for a talented Customer Success Manager to join us on our path to success.

What you’ll do:

• Be the primary point of contact for customers and lead the effective day to day management of accounts and relationships.
• Be a subject matter expert product, offerings and accurately represent these capabilities within and across customer stakeholder organizations, ranging from executives to end-users.
• Drive the strategy of the customer across many teams both internal and external, with the ability to speak to various levels of the customer’s organization.
• Build meaningful and strong relationships with customers that result in the long term and enterprise-wide partnerships including the up-selling of new product capabilities.
• Drive health and usage.
• Secure renewals / retention and seek out additional expansion opportunities within your book of business.
• Manage oversight for complex, cross-functional customer implementations / new product deployments.
• Manage, track and report, both internally and externally, on the status of customer accounts, including all projects, initiatives, renewals and expansion opportunities.
• Be the voice of the customer and champion this knowledge with cross-functional teams to improve the existing product experience as well as inform new product development opportunities.

To be successful in this role, you’ll need:

• At least 5+ years of work preferably in customer success, implementation, project management, accounts, or a partnership role with demonstrated experience managing cross-functional stakeholders with varying seniority.
• Demonstrated experience managing oversight for complex, cross-functional customer implementations (spanning people, processes, and technology) which may include building and/or optimizing the processes, plans, and tools from the ground up.
• Excellent communication and interpersonal skills are needed to build strong and effective relationships globally with customer stakeholders including executives, functional business owners, and subject matter experts.
• You’re an owner with a natural ability to toggle between strategy and the details of programs while influencing a diverse set of internal and external stakeholders to drive outcomes along the spectrum.
• Self-starter who thrives in ambiguity, is flexible regarding changes in direction, is forever curious but can zoom out to connect the dots to inform new opportunities in a variety of business, technology, and functional areas.
• Experience working with healthcare provider and payers.
• Business travel as needed (25%).

QA Tester Student Positon

We are looking for a bright student to join our testing team. Join us as we continue our rapid growth!

As a QA Tester at TytoCare, your efforts in executing software testing, problem-solving, and collaboration will directly contribute to the development of best in class product.

No prior work experience needed. Ideally, you’re a 2nd year Engineering student (Biomedical is preferred). This is a part-time position (50% position)

Have the following?

o Excellent computer skills, including the ability to figure out technology processes.

o Passionate about software, technology and healthcare.

o Demonstrate the ability to independently manage and lead tasks start to finish.

o Fantastic communication skills – speak, read and write in Hebrew and in English.

o Curious mindset with the ability to ask questions and dive deep intothem.

o Determined.

 

Mobile Software Engineer

Co-founded by Dedi Gilad and Ofer Tzadik in 2012, TytoCare has FDA and CE clearances and partners with over 220 major health systems, health plans, and strategic partners in the U.S., Europe, Asia, Latin America, and Israel.

We are looking for a talented Mobile SW Engineer to join our team!

Responsibilities:

• Develop and maintain our mobile applications.
• Design, develop and test the Tyto application, contributing to all phases of the development lifecycle, from ideation to deployment.
• Work closely with QA, Product, UX, and other team members, as well as with customers, to ensure the best user experience.
• Troubleshoot complex technical issues and optimize application performance.
• Implement best practices for writing high-quality, maintainable, and scalable code.

Required Skills:

• BSc in Computer Science / Software Engineering from a well-known university
• 3+ years of experience in mobile application / full stack development – must (preferably iOS)
• Experience with full lifecycle development of customer-facing features.
• Strong problem-solving skills and ability to work independently.
• Experience communicating with external partners/customers – an advantage.

About You:

• An ambitious engineer with a can-do attitude.
• A self-learner who is eager to grow and take initiative.
• A great team player with strong collaboration skills across teams.

Cyber Security Engineer

We are looking for a talented Cyber Security Engineer to join us and drive strategic projects, working with people, data and a variety of technology platforms. you will be responsible for managing internal and customer-facing projects, including planning, coordinating and executing; and serve as coordinator for multi-group projects.

The position reports to the CISO and will be working closely with IT, GRC, DevOps, R&D professionals and other teams.

Specific Responsibilities:

• Execute security activities per company security policies & workplan.
• Design, manage, communicate and deliver technology-driven projects around security & IT
• Manage security events monitoring platform (SIEM/SOC solution)
• Participate in the TytoCare platform application security reviews with R&D
• Serve as security expert as part of the customer solutioning process and assist in responses to customer security reviews
• Provide periodic updates of new security-related technologies, methodologies and risks via connections and collaborations with the cyber security echo-system in Israel
• Manage security aspects of AzureAD / Office 365
• Part of the security incident response team
• Manage the physical and network security of the IL and US offices.

Required Skills:

• 3+ years of experience as a cyber security professional.
• Experience in leading security/IT related projects from inception to full execution
• Experience with ISO 27001 / SOC2 Type II information security programs
• Experience managing SIEM systems. Knowledge of Elastic SIEM or logz.io is an advantage.
• Experience in analyzing security logs data and assess risk accordingly
• Experience and deep understanding of SSO/SAML protocol, encryption methods
• Ability to design architecture for secure cloud applications
• Experience in managing security of a cloud environment in AWS (advantage) / Azure / GCP / Oracle, etc.
• DevOps experience – advantage.
• Experience managing Microsoft AzureAD & Office 365 – advantage
• OS System Admin Experience (Windows, MacOS, Linux) – advantage
• Deep understanding of network security and protocols – advantage
• Ability to prioritize multiple, competing, and simultaneous projects, issues, and activities.
• Be comfort in a startup environment that moves quickly with the ability to “wear many hats”. Hands-on, can-do attitude – must!
• Bachelor’s degree – preferably MIS, Engineering, Computer Science or 8200 experience.
• CISSP / CISM or equivalent certification – advantage

Manager Service Delivery

URPOSE OF THE ROLE: This role owns, leads and manages the overall manufacturing , service , inventory and cost for the market . India is a 10 bio stick market with the volume growth being at more than 50% supported by NPLs , different formats and ongoing upgrades. This role supports overall capacity planning , material planning , network design, distribution , logistics and warehousing for the market enabling the overall business delivery.

Dimensions : Volume of >10 bio , Budget of USD 2 million , 2 factories 6 FAWs , 35 secondary warehouses and 850+ EZDs. 5-10 LSPS and WSPs

Principal Accountabilities

• Leads the coordination of capacity planning , production planning and material resource planning for the market .Follows up on key decisions and holds key stakeholders including TPM , region and market management accountable for agreed actions/decisions .
• Advise Leadership (Regional, market) of variances between existing forecasts, plans, actuals,.
• Drive alignment of plans and/or corrective actions that will improve our supply chain metrics in the area of quality cost, cash and services.
• Report on manufacturing efficiency and yield performance through standard KPIs, dashboard and reporting.
• Monitor the manufacturing metrics and use root cause analysis to resolve largest gaps.
• Provide input to the supply planning organization in developing inventory and service level target on existing and new products Holds appropriate stakeholders including site and global leadership, to account for agreed actions for mitigation of risk or realization of opportunities as identified
• Supervises the overall market’s capacity planning and material resource planning process for CC in tandem with the TPM (GPI) to meet and beat volume objectives through ensuring efficient operations. Functional representative for NPLs – stakeholder management, prototype making, coordinating with TPM manager for material readiness, product analysis & PRF submissions.
• Collaborates with the Global Category Team, Synch Hub and Markets to manage products lifecycle. Coordinates with regional procurement , global category team TPM and vendors to negotiate prices, lead times and requirements for NTMs and tobacco . Advises TPM and reconciles any Purchase requisitions against PMI negotiated prices. Monitors and maintains the optimal inventory of NTMs and tobacco with TPMs – and ensures the best practices on Quality are followed .
• Continuously focusses to improve the overall Quality in line with PMI standards and deployment of best in class practices and develops actionable plans to improve Quality across all aspects Coaching, mentoring and initiation of improvement projects, where required enhancing CPQI and VQI as output metrics.
• Network optimization :IPM is serviced by 2 principal factories servicing 6 warehouses (FAW) which further service 30 warehouses of GPI which further service 850+ EZDs . This distribution complexity leads to risk of service and high cost of operations- and the role ensures cost efficient distribution while maintaining high service levels .
• Analyzes and explores cost and lead time reduction opportunities via inventory and production planning and supply planning optimization opportunities as well as network design and distribution saving opportunities. Based on identified performance gaps, uses root cause analysis and actively defined solutions to drive improvements in service level, Cost and Cash.
• Customer Service & KPI Management- Set & review maintenance of SC parameters(DOI by nodes), considering factors like demand/supply variability, transit time, other risks- Drive distribution planning & logistics to deliver high customer service(OTIF levels)- Track Customer Service & stock availability levels and be in touch with internal(Sales, Marketing) & external(GPI) stakeholders to get continuous feedback on service levels & improvement opportunities – Plan for controllable and try managing uncontrollable factors and events that may pose a challenge for service levels(regulatory changes, product upgrades, new launches, planned stock buildup/depletion phases), keep the team informed and assess preparation levels to ensure a seamless transition.
• Warehousing & Logistics:- (1)Guide WH teams to achieve high EHS norms and customer service levels and ensure that they are maintained as per PMI standards- (2)Review Network design and explore opportunities for opening/closing new WHs to optimize on customer service levels and costs- (3) Guide Logistics team for achieving better on time delivery performance and achieve cost efficiency- (4)Review monthly KPIs for all warehouses and logistics providers, drive continuous improvements – Track all improvement projects etc- Support procurement and functional teams in WH & Logistics contracts for improved services & costs.
• Standardize, Improve Processes and Systems
• In collaboration with COE the preparation, deployment, and utilization of the organization standard operating guidelines & systems.
• Develop and implement standards working procedures, operating guidelines & systems
• Drive the drumbeat process and ensure adherence to it
• Ensure all documentation and transactions in the systems are done accurately and on-time.
• Control the timely and proper submission of legislative documents required for application, extension, and closure of incentive certificates, in order to maximize benefits for the company and avoid any compliance issues.
• Actively participates or initiate improvement programs; evaluate, analyze, and implement alternatives; in order to improve consumers (internal and external) service levels at optimal cost. Relentlessly look for and explore any opportunities by keeping abreast of new industry/technological development applicable and regular communication with ORGANIZATION and other affiliates. Take a leadership role in pioneering, testing and proposing new opportunities and when successful ensure the sharing across the organization
• Budget, reporting and controlling: Direct the preparation, secure the approval and control the implementation of the budget for the department. Lead periodical (i.e. monthly) tracking of the performance of Department by setting clear KPIs; and drive the generation of ideas / solutions for further optimization, streamlining and standardization.

Closely work with Finance to periodically track the actual spend vs. budget, identify possible deviations, propose corrective measures. Inform Management in case of risk or significant deviation in line with organization policies. Maintain GRC controls

• Team Effectiveness: Organize, manage, staff and develop a motivated, skilled, and optimally resourced team to ensure that performance levels and professional development will achieve or exceed business objectives. Maximize the organizational and individual performance in attainment of business objectives, manage, coach, develop and motivate staff as a key to reaching excellence. Reinforce and adapt a process-oriented structure with a continuous optimization of utilization of manpower and equipment. Create a self-motivating environment that encourage all employees to develop to their full potential and freely express their ideas for continuous improvement of the workplace conditions and business performance.

SKILLS AND COMPETENCIES: EDUCATION: Master’s degree in Business Administration, Supply Chain Management or related fields APICS certification and/ or Lean Six Sigma certification are a plus Fluent in English

WORK EXPERIENCE: 10+ Years of experience within Fast Moving Consumer Goods (FMCG), Electronics or Medical Device industry with experience in Manufacturing Supply Planning, Material resource planning Logistics and data analytics. Working knowledge of SAP, Supply Chain Planning Solutions and Forecasting Solution