Uber is a transportation and ride-sharing technology company that allows passengers to book rides and drivers to charge fares and get paid via a smartphone app. By hiring independent contractors as drivers, Uber created a new business model that changed the way traditional transportation companies operated.

Director, Claims Process Management

Uber is a technology company that is changing the way the world thinks about transportation. Whether it’s heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We’re making cities safer, smarter, and more connected.

As Director, Claims Process Management you will work across internal teams to establish process and strategy expectations for key claim types. Beyond leading a team to establish what good looks like for various coverage-specific claim types, this role will be a part of the broader claims leadership team working with our carrier partners to reduce the cost of insurance.

Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.

What You’ll Do

• Consulting and Advisory: You and your team will provide expert consultation to external insurance partners on the best practices for commercial auto claims handling, primarily bodily injury, underinsured and uninsured motorist claims.
• Process Implementation: You and your team will develop and implement preferred processes for claims management, ensuring alignment with industry standards and Uber needs.
• Strategic Planning: You will work closely with Uber’s Chief Claims Officer and lead your team to design and execute strategic plans to enhance claims operations. You will utilize data-driven insights and claims management behavioral expertise to create industry leading approaches to design best in class TNC/DNC best claim practices in partnership with our business partners and stakeholders.
• Complex Issue Resolution: Lead and develop your team to advise on the resolution of complex coverage issues and litigation management, helping external and internal business partners navigate and mitigate risks.
• Data Analysis and Recommendations: Use data analytics to identify trends, inform recommendations and implement solutions that improve claim outcomes while providing guidance to internal stakeholders such as Risk Management, Legal, Safety and Product lines.
• Documentation and Training: Lead your team to use optimal framework to document processes and collaborate with both internal and external Learning and Development to design and provide training ensuring successful adoption and adherence to new procedures and technology.
• Contract Review, Budgeting and Staffing: Experienced in contractual review and managing compliance, adherence to expense management budgets and proven application of varying staffing models to ensure desired internal team and external business partner results.
• Stakeholder Engagement: Develop relationships with internal and external stakeholders and business partners to understand Uber needs while tailoring solutions aligned with contractual requirements and market needs as well as maintain retention of talent through satisfaction with consulting services as well as improved results.

Basic Qualifications

• 10+ years claims or actuarial experience, with a variety of roles/perspectives (for example – commercial auto, general liability, analytics, process, claims oversight)
• 5+ years experience in managing and leading teams

Preferred Qualifications

• 6+ years experience in commercial auto claim handling with experience handling bodily injury claims, including high policy limits and complex coverage issues
• Proven experience in managing litigation related to commercial liability claims
• 3+ years of frontline leadership experience managing liability claims.
• Demonstrated ability to document processes and make actionable recommendations for improvement
• Exceptional ability to adopt presentations and messaging to different levels of audience from individual contributors to senior executive leaders.
• Experience in successful strategic design and implementation using data-driven insights and claims management behavioral expertise, including experience developing and implementing strategic business plans.
• Experience managing relationships with TPAs, insurance carriers and suppliers
• Advanced written and verbal communication skills
• Thrives in forging new ground in a fast pace environment
• Ability to serve as an insurance and claims subject matter expert

For Chicago, IL-based roles: The base salary range for this role is USD$199,000 per year – USD$221,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD$199,000 per year – USD$221,000 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$177,000 per year – USD$196,500 per year.

For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Senior Actuarial Analyst, Reserving

We’re disrupting the transportation space and growing rapidly in both the U.S. and internationally. This is an excellent opportunity for an intellectually curious actuarial candidate to gain valuable non-traditional actuarial experience, all while working in one of Uber’s most critical and fastest-growing divisions. So if you’re ready to go deep working on a rewarding set of challenges and if you’ve got the skills, experience, passion, and a strong team mentality – read on and get in touch!

What You’ll Do

• Deploy traditional actuarial skills and training in new and innovative ways to support Uber’s Commercial Auto insurance and other coverages through the estimation of unpaid claims liability
• Contribute to the Quarterly Reserving Process, including data creation and validation, analysis and selections, internal and external communication, as well as financial implementation
• Build detailed claims analysis and data visualization tools to inform accurate IBNR selections and to identify operational opportunities in Uber’s business and claims functions
• Work closely with various parties, including insurance finance, data science, claims analytics, and your actuarial peers in the development of analytic process and deliverables
• Communicate/present analysis findings to actuarial management and other internal stakeholders, including claims, accounting, and insurance leaders

Basic Qualifications

• Candidate with 4+ CAS Exams and a minimum of 3 years of Property & Casualty (P&C) actuarial experience
• Excel skills, proficient with SQL (or similar querying language)
• BA/BS Math, Statistics, Economics, Actuarial Science or Similar

Preferred Qualifications

• ACAS/FCAS designation
• Experience with commercial or personal auto insurance
• Motivation to dive into the details of analysis and learn complex topics from first principles and hands-on experience
• Great communication and organization skills, ability to multitask and be a team player
• Balance attention to detail with swift and practical execution
• Drive to learn complex topics
• Experience working cross functionally with claims and finance
• Reserving experience, reinsurance a plus
• Experience with R, Python or similar coding languages
• Enthusiasm about Uber!

For New York, NY-based roles: The base salary range for this role is USD$129,000 per year – USD$143,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year – USD$143,000 per year.

For Seattle, WA-based roles: The base salary range for this role is USD$116,000 per year – USD$128,500 per year.

Manager, Mobility Sustainability Programs

This is a unique opportunity to be part of the core Mobility Sustainability team which will manage, grow and fulfill our Mobility commitments. You will have the chance to work with teams across the company and external experts outside of Uber. You will shape, execute and deliver on existing programs and kick-off new programs to support our progress to becoming a zero-emissions Mobility platform.

What You’ll Do:

• Manage global strategic projects on electrification and sustainability end-to-end
• Execute global projects at the regional- and city-level alongside regional/local teams
• Work closely with sustainability leaders and Mobility sustainability team to drive strategy and long term direction of the program
• Help integrate key sustainability priorities into other global programs (Fleets, Airports, Hailables etc.)
• Work closely with all regional and functional sustainability teams (across Operations, Business Development, Policy, Comms, Marketing & Tech) to deliver on existing projects and advance Uber’s sustainability agenda
• Perform simple analytical and quantitative work to help inform strategy and drive key Mobility Sustainability projects forward
• Engage with external stakeholders, policymakers, Key Opinion Leaders (KOLs) as needed

Basic Qualifications

• 7+ years of proven experience in operational or strategy roles
• Bachelor’s Degree

Preferred Qualifications

• 7+ years of proven experience in operational or strategy roles (international experience is a bonus)
• Strong business acumen and decision making skills, ability to think through complex problems with tradeoffs and competing demands
• Ability to prioritize, establish areas of strategic focus and articulate a clear vision
• Excellent stakeholder management skills and ability to coordinate across diverse teams
• Basic understanding of corporate sustainability issues, challenges and opportunities
• Ability to work in a fast-paced, dynamic environment
• Excellent problem solver; develops new frameworks for complex problems where no standards exist today and engages other specialists for feedback and integrates it effectively. Comfortable with ambiguity and uncertainty
• Proven track record of data driven thinking on key strategic issues
• Strong written and spoken communication skills and comfortable sharing and presenting information to audiences at all levels internally and externally
• Flexible and willing to work on a wide range of projects
• Excellent planning and organization skills.
• Proficiency in SQL

For New York, NY-based roles: The base salary range for this role is USD$152,000 per year – USD$169,000 per year.

Head of Consumer Growth, Grocery & Retail

You will be responsible for leading all consumer growth operations for Uber’s Grocery and Retail business in the United States and Canada. You will lead a team that builds and executes data-driven strategies and processes that will drive the growth of the business, efficiently. Focus areas include defining the country’s GR growth strategy, budget allocation, building a high performing user conversion funnel, crafting/executin‌g the go-to-market strategy, and driving operational excellence. This role is ideal for individuals with experience building the acceleration engine for fast-growing businesses, executing on weekly, monthly and seasonal campaigns, allocating growth budgets effectively and efficiently – preferably within the retail and/or CPG space. You will work cross-functionally with other teams (i.e. Marketing, Product, Legal, Communications) to lead high impact initiatives that can scale growth across the US & Canada while offering ownership and autonomy over your work. This role will report to the Director of Growth Operations, Grocery and Retail.

What You’ll Do:

• Strategy: Develop and drive alignment around a focused growth strategy for the Uber Grocery business across the US and Canada markets considering the broad competitive environment. Able to identify areas for Uber to differentiate sustainably for its consumers. To do this, you will develop a deep understanding of the broader industry trends and be able to identify and explore go-to-market opportunities ahead of competitors with a short, mid, and long-term vision
• Budget management: Set vision, develop strategy, and manage a large budget around consumer growth strategies and tactics to enable us to win in the US&Canada across all verticals within Grocery and Retail. Be willing to make trade offs to optimize the ROI from team & investments to successfully maximize long term growth
• Operations: Lead a team to deliver operational excellence and continuously optimize to improve margins and efficiency. Partner effectively with a broader Delivery Operations team to ensure US Grocery continues to improve on growth metrics. Analyze sophisticated data, drive segmentation models, and aggregate insights to drive key business decisions – especially around growth investments
• Campaign management: Design and execute weekly, monthly and seasonal plans – ensuring Uber customers get compelling promotions, and merchandising to drive discoverability, engagement and ultimately maximize profitable growth
• Stakeholder Management: Engage internal and external stakeholders for Uber GR. Engage with local merchant partners, as well as being the Ops counterpart and voice on needs, requests, escalations, planning to cross-functional partners (i.e. Marketing, Product, CommOps, and other Ops verticals)
• Leadership: Lead, motivate a 10+ person high-caliber operations team, while continuing to create a high-performing, engaged organization
• End-to-end accountability: Champion key strategic consumer-focused projects end-to-end by collaborating and working cross-functionally with other operations teams as well as Product, Marketing, Finance, Communications, etc. and deliver on project objectives. Define critical metrics to track business performance; report findings to senior leadership to define long-term strategy and decision-making to accelerate growth.

Basic Qualifications

• 10+ years of growth operations, business/ general management, strategy, planning, management consulting or similar experience
• Excel/Google Sheets proficiency,
• 2+ years experience managing teams, including having managers as direct reports
• Retail/CPG experience or Uber experience required
• Bachelor’s Degree

Preferred Qualifications

• Clear, confident, and compelling communication – excellent written and verbal communication skills, and the ability to communicate complex information clearly to a range of audiences. Must be able to influence a wide variety of stakeholders and navigate a matrixed org.
• SQL proficiency preferred
• Data-driven decision mentality and sound business judgment – understands what drives value for each group in our marketplace and can make tradeoff decisions to reflect this
• Ability to thrive in a fast-paced and ambiguous environment
• You have experience delivering on multifaceted, sophisticated projects with many partners and stakeholders across the business and externally
• Committed to attracting and retaining the brightest minds from all backgrounds, while cultivating the power of a diverse organization. Experience in building high-performing and engaged teams
• Proven ability to balance multiple critical tasks and consistently delivering against tight, firm deadlines
• Experience with quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan design and analysis