Uber is a transportation and ride-sharing technology company that allows passengers to book rides and drivers to charge fares and get paid via a smartphone app. By hiring independent contractors as drivers, Uber created a new business model that changed the way traditional transportation companies operated.
Strategic Operations Associate, Mobility Operations
Uber is looking for a highly motivated individual to join our US & Canada Mobility Operations team. If you love setting a vision, managing cross-functional partners, pushing projects forward to deliver strategically meaningful results, and solving problems from both 30,000 feet as well as deep in the details, this is the role for you!
We’re generating vast amounts of data every day. We use this data to inform everything we do: ensure balance in the marketplace, identify ways to continually make the Uber experience better for earners and riders, deploy incentives and promotions, understand customer behavior, develop and launch new product offerings, and more. Strategic Operations Associates are responsible for developing strategies, such as how we balance our marketplace, target and deploy earner promotions, manage local markets, and identify and solve operational weaknesses. They balance improving or innovating new processes with setting and delivering on goals to meet business needs.
What You’ll Do:
- Strategic Ownership: Help develop, lead, and implement strategy to achieve business priorities
- Business Influence: Monitor, understand, and interpret key operational and financial metrics to help figure out strategy and action plans. Develop and apply understanding of the levers that move our business
- Problem Solving: Identify the root cause of risks and opportunities, propose multiple, practical solutions, and weigh tradeoffs to recommend best approach
- Process Optimization: Implement, optimize, and scale core analyses and processes, regularly reviewing performance
- Product Improvement: Proactively search for new features or improvements that could improve the experience on and efficiency of our marketplace, measure their impact and collaborate with Product teams to implement launches
- Stakeholder Management: Maintain productive working relationships with immediate team and cross-functional partners across operations, marketing, customer support, product, policy, and legal to scope, test and implement initiatives
Basic Qualifications
- Bachelor’s degree required
- 1+ years of experience in investment banking, consulting, business intelligence, strategy or related experience
- Excel proficiency (modeling, data visualization)
Preferred Qualifications
- Working knowledge in applying SQL, Python, R, Stata or similar statistical languages and tools
- High-growth operations or startup experience is strongly preferred
- Phenomenal collaborator, and someone who proactively works across teams, able to influence senior and external stakeholders
- Storytelling through Data: Transform data analyses into an understandable storyline across tech and non-tech audiences in order to influence business decisions
- Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture
- Communication: Ability to interpret and present data to various audiences in an engaging and comprehensive, yet succinct manner
- Teamwork: Demonstrate optimism, respect others, and promote a team environment where individuals can communicate and contribute freely. Ability to work with people from diverse backgrounds and responsibilities. Maintains healthy working relationships, even in disagreement
- Executional Excellence: Ability to work and accomplish multiple tasks in parallel, delivering results in a fast-paced and ambiguous environment, while maintaining high-quality work standards
- Planning & Organization: Ability to create detailed project plans with project stages, milestones, basic interdependencies, and owners
For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year – USD$106,250 per year.
For New York, NY-based roles: The base salary range for this role is USD$106,000 per year – USD$118,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$106,000 per year – USD$118,000 per year.
For Washington, DC-based roles: The base salary range for this role is USD$106,000 per year – USD$118,000 per year.
Client Success Specialist
The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners.
This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational quality, and maximizing business retention.
Account Managers are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.
What You’ll Do
- Manage a book of business of UberEats restaurant partners
- Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
- Upsell merchants on marketing products (ads, promotions, etc)
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats’ mission, brand, and product
Basic Qualifications
- At least 1 year of experience in sales, operations, account management, or similar functions
Preferred Qualifications
- Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
- Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
- Experience upselling promotional products and ads
- Excellent communication
- Strong critical thinking ability
- Cold-calling and effective outreach strategies
- E-commerce or marketplace experience
- Outstanding work ethic and attention to detail
For San Francisco, CA-based roles: The base hourly rate range for this role is USD$35.58 per hour – USD$37.50 per hour.
Executive Assistant Business Partner II
The Finance organization is seeking an experienced EABP to offer high-level executive support. The EABP will not only manage daily administrative tasks but also actively contribute to a multifaceted team and collaborate with a cross-functional team of stakeholders.
Executive Assistant Business Partners (EABPs) partner with Uber’s leadership to provide sophisticated administrative and operational support, while also contributing to projects that help drive business priorities and strengthen team collaboration and morale.
Do you enjoy anticipating the needs of the team and solving complex admin and operational issues before they even arise? Do you want to be a part of an extraordinary EA community? If so, see the day-to-day functions below and apply!
What You’ll Do
- Manage complex calendars using Google Calendar including vetting, prioritizing, and providing recommendations
- Help ensure leaders are properly prepared and on time for all meetings.
- Assist with the scheduling of multiple stakeholder meetings
- Contribute to leadership meetings by taking notes and tracking action items
- Navigate the intricacies of supporting leaders remotely and a complex conference room landscape when returning to the office
- Assist with event planning and coordination for team meetings, all-hands meetings, summits, and QBRs
- Make domestic and international travel arrangements and process travel expense reports based on direction from traveler
- Draft detailed travel itineraries and provide remote assistance with logistics and travel arrangements with input from traveler, including visa processing
- Follow up and provide reminders on project deadlines, AIs, and deliverables
- Assist with ensuring the timely review and submission of expenses
- May assist with facility/space planning logistics
- May preview and provide feedback regarding team expense reports, and assist with managing leader’s or team’s morale budget
- May work on other tasks and projects as assigned
Basic Qualifications
- Minimum 6+ years of administrative experience
Preferred Qualifications
- Minimum 8+ years of administrative experience preferred
- Minimum 4+ years experience supporting a VP-level leader in any sized business or a Director-level leader in a global business
- Google calendar
- Tech company experience
- Experience supporting multiple leaders
- Excellent communication skills with ability to build strong relationships with both internal and external stakeholders
- Demonstrated ability to prioritize leaders’ calendar with ability to make judgment calls and decisions based on rapidly shifting priorities
- Proven ability to work in a fast paced, often changing environment with efficiency and accuracy
- Ability to take initiative and ownership over sometimes ambiguous tasks and situations with little oversight
- Strong organizational skills with a strong attention to detail
- Experience coordinating projects
- Experience with budget management
- Ability to work with confidential information
- Experience working in a complex, matrixed and global environment
- Bachelor’s degree or equivalent practical experience
For New York, NY-based roles: The base hourly rate range for this role is USD$50.97 per hour – USD$56.73 per hour.
Software Engineer II – (Frontend) Customer Obsession
As a Frontend Software Engineer at Uber, you will architect highly-performant, reliable, scalable applications used by millions of external customers every day.
You will have an outstanding opportunity to build a premier and first of its kind support experience for our users. You will work closely with our internal stakeholders across all lines of business – Rides, Eats, etc – to build and provide capability with flexible automation solutions on top of the automation platform.
At Uber, we have a high bar for quality & efficiency – you will collaborate closely with Product Managers and Business Operations teams to build for scale, yet solutions focused on providing delightful customer experiences. The team is focused on high business impact, where every product we ship is measured and tracked with cost savings and/or efficiency improvement.
What You’ll Do
User Focus
- Implements systems that adhere to best practices surrounding accessibility, usability, and security.
- Implements actionable feedback mechanisms such as error messages, logs and runbooks.
- Puts themselves as a consumer by dogfooding features while iterating to improve usability.
- Consistently develops pixel perfect, scalable UX by translating designs into working solutions for multiple display formats and sizes while adhering to best practices, standards, and product requirements.
Coding
- Proactively improves the performance of their own services while also is capable of improving web vitals with some senior guidance
- Identifies and incorporates industry and company best practices into their own services with guidance.
- Builds well typed javascript applications by creating a continual focus on supported typing technologies at Uber.
- Implements their sites and services in utilizing best practices for multi browser support.
Scalability
- Builds modules in production systems to have real impact.
- Proactively identifies and builds shared components and modules that can be shared between the features inside the service.
All these will be focussed on making an impact by solving a customer/business problem.
Basic Qualifications
- BS or higher degree in Computer Science, or a related technical field, or equivalent experience.
- Proficient in Javascript/Typescript, CSS, Node.js, FrontEnd framework. Has experience architecting, building, and maintaining web applications
Preferred Qualifications
- 3+ years of software development experience.
- Experience with running critical systems in production, monitoring them, and handling incidents.
- Strong problem-solving skills, with relevant experience in implementing large-scale distributed web applications with React.
- Excellent written and verbal communication skills, experience writing detailed technical documents.
For San Francisco, CA-based roles: The base salary range for this role is USD$167,000 per year – USD$185,500 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD$167,000 per year – USD$185,500 per year.
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