Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Are you passionate about aviation? Would you like to maintain some of the biggest and best aircraft in the world? If so, there’s no better place to be than United Airlines. We’re looking for a full-time Aircraft Maintenance Technician (AMT) who has valid Airframe & Powerplant certification to join our Technical Operations team in one of United’s domestic HUBS.

In this vital role, you will provide service and maintenance for aircraft systems, Powerplant, Airframe and Components. You’ll handle a wide variety of duties that make every day different, including inspections, preventive maintenance, troubleshooting, parts replacement and repair, as well as routine maintenance.

Keeping our fleet flight-ready

• Strong mechanical competence and attention to detail are crucial for this critical position.
• Unlike smaller regional airlines, you’ll have the opportunity to work on larger, highly sophisticated aircraft with United.
• We will rely on you to be a great teammate, receiving and providing support as you collaborate professionally and seamlessly with your co-workers.
• You will generally be working out in the elements, so you must be capable of handling weather extremes.
• You will likely roll up your sleeves, but for those who enjoy hands-on work, it’s all part of the job.

Many routes to success

• We offer initial training, specialty classes and recurrent training in technical areas and on other topics such as ethics and compliance.
• With experience, drive and determination to excel, you can move into a variety of roles, including management, inspection, quality control, fleet planning and others.
• After gaining seniority, you’ll have the opportunity to transfer to other locations within our outstanding network.

Flexibility and dependability are essential

• Since this is a union position based on seniority, you will be assigned an initial schedule designed to meet our needs at the airport.
• You must be available for any shift within a 24/7 operation, weekends and holidays.
• You may be required to work mandatory overtime, when necessary.
• Punctuality and reliability are essential – we’ve got flight schedules to meet!

The rewards for your expertise and work ethic

• Great benefits, including several plan options.
• Flight privileges from day one: you and your family can fly anywhere in the world on stand-by.
• Time off: you’ll have at least two days off in a row and can earn vacation days based on length of service.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High School Diploma or GED/Educational Equivalent
• FAA A&P License
• Valid US Driver’s License
• Computer literacy
• Must pass a background check and drug screen upon contingent job offer
• An eagerness to learn and willingness to train
• The ability to access elevated aircraft areas via ladders, lift trucks, boom lifts and other devices
• The strength to lift 50 pounds, physical flexibility and the ability to work in confined spaces
• Legal authorization to work in the United States without sponsorship

Engineer- Interiors

Description

Find your future at United! 

We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together. 

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

As an Engineer– Interiors, you will provide engineering support for aircraft interiors and related systems, ensuring safety, reliability, and regulatory compliance. You will work alongside cross-functional teams to analyze issues, develop solutions, and implement engineering projects that support both line and base operations.

Key responsibilities include, but are not limited to:

• Develop and implement engineering solutions for aircraft interiors, including project justification, cost/benefit analysis, and regulatory compliance.
• Review and assess Service Bulletins (SBs), airworthiness directives, and modification requests for applicability to United’s fleet, coordinating FAA approvals and warranty recoveries as needed.
• Define, optimize, and maintain maintenance programs, configuration criteria, and technical specifications for aircraft interiors.
• Collaborate with operational groups, suppliers, and vendors to ensure airworthiness, safety, reliability, efficiency, and minimal operational disruption.
• Investigate technical issues, support failure analysis, and provide recommendations to internal and external stakeholders.
• Organize and prioritize tasks to meet project deliverables, deadlines, and regulatory requirements.
• Prepare detailed technical documentation for repairs, modifications, and maintenance program changes.
• Apply engineering judgment to support fleet-level decisions impacting cost, operational efficiency, and asset utilization.
• Occasionally travel to airline maintenance facilities to support inspections, modifications, and project implementation.

Location & Schedule:
This role is based at the CSC – Willis Tower in Chicago, IL, with a hybrid work schedule (three days per week in the office, subject to change).

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree in engineering (Mechanical, Electrical, Aerospace) or related technical field, or equivalent experience.
• Entry level to 5 years of engineering experience
• Ability to analyze complex technical issues and manage projects for regulatory compliance modifications.
• Basic engineering expertise in aircraft systems, maintenance programs, and interiors.
• Experience assisting with projects and resolving technical challenges.
• Strong verbal and written communication skills.
• Legally authorized to work in the U.S. without sponsorship.
• Reliable and punctual attendance.
• Ability to travel up to 20% domestically and internationally.

What will help you propel from the pack (Preferred Qualifications):

• Advanced engineering degree.
• Boeing/Airbus Structures I, II, III
• Airframe/Powerplant License.
• Experience with CATIA/AUTOCAD and maintenance checks on Boeing/Airbus aircraft.
• Knowledge of FAA regulations (FAR 145, 25, and 121).
• Proficient in Microsoft Office applications
• Airline Industry experience, particularly in interiors engineering
• Familiarity with aircraft interiors materials, components, and cabin systems
• Knowledge of sustainability initiatives or interior modernization programs.

Manager – Change Management (Hybrid)

Description

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey!

 

Job overview and responsibilities
The Change Management Manager directly supports frontline field leaders and employees in the adoption of new tools, technologies and processes.  They will be responsible for helping hire, train, prepare and support by being actively engaged in those projects and collectively delivering feedback to project owners.  As a collateral owner of an above-the-wing and/or below-the-wing portfolio, this individual will be involved in large and small enterprise projects.
This role supports the Airport Operations (AO) organization in end-to-end change management from researching and interpreting data that drives organizational change management strategies to project management to tactical change activities throughout the system. Works closely with key stakeholders to ensure United’s AO organization is prepared to shift and readily adapt to new tools/technology/processes to deliver great customer service to our travelers around the world every day.
It is critical that this role establish and maintain strong business relationships with both senior and operating-level business leaders, including our frontline coworkers, and be a key interface with the business.  In particular, the leadership of this role to interface with Customer Strategy and Innovation, Digital Technology, Communications & Training will be critical to the success of the broader team.

 

• Lead the development of all change management deliverables – including capability & process models, stakeholder impact assessments, and support the development of training and communications content for impacted stakeholders
• Serve as the advocate for our frontline coworkers in the scope definition and business analysis of airline platform transformation projects
• Define and analyze the organizational change impacts for internal stakeholders affected by a project
• Dotted line to manage team of field front-line champions to manage organizational change / impact
• Partner with organizational leadership, communication, training, and business support teams to develop integrated change management activities for all target audiences
• Facilitate various changes planning sessions with project SMEs, leaders and managers to define the change management process of for project initiatives

   

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Knowledge working with Microsoft Office suite including PowerPoint, Excel and SharePoint
• 4+ years of relevant experience
• Some consulting experience in Change Management
• Experience in designing or facilitating change management work flows, collaboration and/or support
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Strong organization and project management skills
• Must be a team player and able to work collaboratively with others
• Demonstrated strength in business writing and communications
• Ability to travel up to 50% of the time, including both domestic and international
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

 

What will help you propel from the pack (Preferred Qualifications):

• Proficiency with Vengage and other Change Management tools
• Preferred certification in Change Management methodologies (e.g. Prosci Certified Change Practitioner, Certified Change Management
• Professional™ (CCMP™)) with program level experience in leading strategy/execution of Change Management deliverables, across multiple workstreams
• 4+ years of consulting experience in Change Management
• 2+ years of management experience
• Experience facilitating groups of individuals to unstructured outcomes
• Knowledge of change management principles, methodologies and tools
• Experience in executing Change Management methodologies in aviation and/or frontline employees’/operations
• Airport Operations leadership experience
• Knowledge of quantitative and qualitative research methods, data collection & analysis and data visualization
• Ability to interpret data, analyze results using statistical techniques and providing ongoing reports
• Prior direct supervision experience having a direct report(s)
• Strong written and verbal communication skills, including presenting ideas and concepts to leadership

Technical Writer – Flight Experience

Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United’s Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

This position will develop and maintain Flight Attendant electronic flight attendant service policy and procedures manuals and guides including, but not limited to, Link Guides, Inflight Service Guides and Inflight Policies and Procedures Manual (IPPM). These materials are essential to support new Inflight projects and must be accurate and timely as they are used to familiarize flight attendants with new service procedures and train new flight attendants. In addition, this position will review and respond to United Voices, IOR, ISAP and FRMP reports assigned to the Flight Experience team.

·Creates, edits, formats, publishes, and distributes revisions to the Inflight Policies and Procedures Manual, Inflight Service Guides and Link guides. Responsible for working cross-departmentally to integrate new projects and the associated flight attendant procedures into these guides. Creates and edits graphics. Ensures accuracy and consistency across the master files.

·       Project manager for initiatives relative to these publications. Responsible for developing training materials and webinars and delivering some as well as developing checklists relevant to the publications. Works with training to ensure changes and updates are integrated into appropriate training curriculums.

·       Reviews, monitors, trends, and responds to United Voices, IOR, ISAP and FRMP reports assigned to the Flight Experience team. Works with appropriate team members to respond and resolve.

Qualifications

What’s needed to succeed (Minimum Qualifications):

 

• High school diploma or equivalent

   

• 2-4 years of related experience
• Strong written communication skills
• Attention to detail
• Accuracy and consistency
• Project management
• Customer service
• Microsoft Office Suite
• Electronic Publishing
• Graphic creation and editing
• Proficiency in Adobe Creative Cloud, specifically InDesign Cloud and/or Illustrator
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

 

What will help you propel from the pack (Preferred Qualifications):

 

• Bachelor’s degree in Communications
• Flight attendant Qualified (1+ years)
• Inflight Experience (2+ years)
• Graphic design (1+ year)

Intern – Kinective: MileagePlus, Partnerships, Data/Analytics, Marketing and Cobrand (Summer 2026)

Description

At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you’re a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You’ll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly.

United’s MileagePlus business unit is a multi-discipline organization responsible of our global loyalty program and other emerging businesses. As the premier leader in the airline industry, MileagePlus communicates and rewards our millions of members and non-member customers alike while driving revenue growth for United.

Loyalty is responsible for the strategic planning, development and execution of our MileagePlus program and customer loyalty experience, along with the associated partnership development and marketing. This group designs the program structure and member benefits and focuses on expanding our award offerings and creating partnerships with valuable entities to extend the value of the program beyond the customer journey and into consumers’ daily activity.

The Partnerships team manages the growth and expansion of the existing non-air partner portfolio and is also responsible for sourcing new business opportunities that fit into the broader MileagePlus offering. Strategic non-air partnerships allow members to earn and redeem miles across their travel journey, enhancing their overall experience, while also providing an opportunity for members to engage with MileagePlus when they aren’t flying. This group serves as the nucleus of our non-air partnerships, tracking performance and coordinating marketing, legal, operations, tech, and any other areas that touch the partnership across the enterprise.

The Existing Cardmember co-brand team is part of the broader MileagePlus loyalty program and is responsible for managing the strategy, performance, and day-to-day operations for the entire suite of United credit cards.  The team develops and executes marketing strategies to keep existing cardmembers engaged throughout their lifecycle by executing ongoing omni channel campaigns to educate, retain and drive card usage.

Data and Analytics partners with MileagePlus and Kinective to define long-term goals, evaluate opportunities, and guide strategic decisions with data-driven insights. This group designs and enables comprehensive measurement strategies by analyzing relevant customer, loyalty, and operational data, and translates complex data into compelling, actionable recommendations that help us deliver on organizational goals.