United is the largest airline in the world*. Each year, we fly 140 million people to more than 300 destinations across six continents. Here’s what you need to know about our company, our values and our plans for the future of travel.
Kinective Media Analytics Manager
About the job
Description
We have a wide variety of career opportunities around the world — come find yours.
Loyalty
Loyalty is responsible for the strategic planning, development and execution of our MileagePlus programs and the associated partnership development and marketing
Job Overview And Responsibilities
Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus®, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.
Exciting opportunity to be a part of a brand-new best-in-class Product, Engineering, and Data team, to support Kinective Media by United Airlines, a first-of-its-kind traveler media network from the world’s best and largest airline. We are seeking a collaborative and strategic Data Analytics Manager with experience in digital advertising who is excited to support our growing business!
- Support with pre-sales analytics, providing data-driven insights on United audience and inventory to Sales teams.
- Strategize and build custom, curated audiences for brands basis the campaign goals and objectives to optimize performance.
- Strategize and execute data collaborations with brands via Clean Room technology to create audience overlap analyses, generate audience insights, and inform campaign performance.
- Lead and train a team of analysts to support with the business objectives and drive outcomes for the traveler media network.
- Maintain seamless stakeholder management and open lines of communication to ensure alignment and prioritization with business objectives and initiatives – help teams make faster, smarter decisions.
- Create content for and deliver presentations to United leadership and external stakeholders.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd – a wholly owned subsidiary of United Airlines Inc.
Qualifications
Required
- Bachelor’s degree
- Business, Analytics
- 7+ years of experience in Marketing/ Advertising/ Analytics
- SQL/ Python/ R Visualization tools – PowerBI
- Strong and proactive communication skills to manage multiple stakeholder groups
- Strong understanding of digital marketing/ advertising and the business along with exceptional storytelling skills
- Proven comfort and an intellectual curiosity for working with very large data sets
- Advanced level comfort with Microsoft Office, especially Excel and PowerPoint
- Experience in manipulating and analyzing complex, high-volume, high-dimensionality data from various sources to highlight patterns and relationships
- Proficiency in using database querying tools and writing complex queries and procedures using Teradata SQL and/ or Microsoft SQL
- Familiarity with one or more reporting tools – PowerBI/ Spotfire
- Ability to communicate analysis in a clear and precise manner
- High sense of ownership of work, and ability to lead a team
- Ability to work under time constraints
Preferred
- Master’s degree
- Marketing and Strategy
- Any other visualization and analytics tools
- Understanding of advertising concepts and channels
- Experience working with omni-channel performance measurement and tracking
Analyst – Loyalty Data Analytics
About the job
Description
We have a wide variety of career opportunities around the world — come find yours.
Loyalty
Loyalty is responsible for the strategic planning, development and execution of our MileagePlus programs and the associated partnership development and marketing
Job Overview And Responsibilities
The Marketing and Loyalty Data Analytics team is responsible for creating data-driven insights and innovation across MileagePlus. This position will support United’s Chicago headquarters by conducting analyses on customer, MileagePlus activity, and flight and other operational data to ensure customer satisfaction and profitability for MileagePlus and Marketing. The analyst will be responsible for building business acumen in the marketing and loyalty areas, using SQL to create and run complex queries to pull large datasets, as well as learn and use data analysis and modelling platforms. The analyst will build dashboards using PowerBI and other data visualization and reporting tools. The analyst will translate data findings into insights and recommendations for business stakeholders.
- Acts as a subject matter expert in their current focus area, and takes initiative to share the knowledge
- Earns stakeholder trust and ensures timely communications & follow-ups
- Regularly offers potential solutions to business teams without much guidance, understanding business needs and translating into technical requirements
- Completes projects without much guidance on SQL and PowerBI
- Produces first drafts of solutions/approaches with minimal guidance; this can be data, queries, KPIs, QC, story and recommendations
- Act like owner in projects & ensures optimizations/automations, quality checks, follow-ups
- Works with the manager to create decks & present work to leadership
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd – a wholly owned subsidiary of United Airlines Inc.
Qualifications
Required
- Bachelor’s Degree
- 2+ years prior experience in data exploration, data analysis, and storyboarding
- Reporting and visualizations as well as statistical modelling skills are a plus
- We are seeking creative, driven and detail-oriented individuals who enjoy tackling tough problems with data and insights
- Advanced SQL, Power BI
- Analytical skills including data wrangling and visualization, Storyboarding and presentation
- Project delivery and communications
- Strategic thinking and continuous learning
- Must be legally authorized to work in India for any employer without sponsorship
- Must be fluent in English and Hindi (written and spoken)
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Preferred
- Prior experience in loyalty and marketing domains
- Foundry and Data Robot. R/Python/SAS. Self-starter and independent
Senior Designer – UX
About the job
Description
United’s Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: “Connecting people. Uniting the world.” drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run “Business Resource Group” communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job Overview And Responsibilities
The Senior Designer UX (product designer) will be an integral part of the CoreUX IKC design team. This role will lead efforts to design and define interactions which will engage our customers. At the core, this role will transform unmet user needs and business opportunities into successful product launches. This role will work to create a best-in-class customer experience for United’s interactive touch-points, united.com, United app and mWeb digital experiences.
- Collaborate with cross-functional teams to define product requirements and design solutions that meet user needs
- Create wireframes, prototypes, and high-fidelity designs that communicate your vision and demonstrate your design thinking
- Conduct research through competitive analysis to gain design insights and usability testing to validate your designs identifying areas for improvement
- Work closely with development teams to ensure designs are implemented to the highest standards and for accessibility success
- Use data and analytics to measure the effectiveness of your designs and iterate to improve results
- Design sophisticated UI visuals from concept to execution
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd – a wholly owned subsidiary of United Airlines Inc.
Qualifications
Required
- Bachelor’s degree in BA/BS or equivalent proven work experience required
- Strong portfolio demonstrating your design skills and process
- Examples of sketches, workflows, interactions, and end state work
- Up-to-date with the latest UI trends, techniques, and technologies
- 4+ years of experience in product design, with a focus on digital products and services
- Experience designing for complex user workflows and interactions
- Experience with WCAG accessibility standards
- Strong knowledge of design tools such as Sketch, Figma, and Adobe Creative Suite
- Familiarity with front-end development and an understanding of technical constraints and possibilities
- Excellent communication and collaboration skills with the ability to work effectively in cross-functional teams
- Ability to create wireframes as well as visual design comps
- Design experience for both web and mobile
- Excellent verbal and written communication skills
- Positive attitude and be able to work effectively in a team
- Strong sense of accountability and drive to get results
- High attention to detail but able to work quickly to meet deadlines
- Ability to solve problems creatively and effectively
- Maintain a user-centered approach in design perspective and practice
- Must be legally authorized to work in India for any employer without sponsorship
- Must be fluent in English (written and spoken)
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Preferred
- Master’s degree in MBA
- Understanding of HTML, JavaScript & CSS
Multimedia Designer
Description
We have a wide variety of career opportunities around the world — come find yours.
Network Operations Control
The Network Operations department helps us run a safe, reliable airline, and includes careers in aircraft routing and dispatching, crew scheduling, air traffic control and more.
Job overview and responsibilities
Multimedia Designer duties include, but are not limited to the design, development, documentation, configuration management, project management, and production of graphics, audio, and video used in Network Ops training. Multimedia Designers may specialize in audio, visual, or graphic design, but may be assigned to perform other duties within the classification if properly trained. Multimedia Designers also participate in the research and evaluation of new technology used in training programs as requested. This is accomplished by working with subject matter experts from within the Network Operations Training Department as well as other company divisions. The training developed ensures compliance with regulatory requirements for the appropriate groups as required. The content collected and a script is produced, developed with interactive content including advanced graphics.
- Work with SME (Subject Matter Experts) to develop precise effective training material
- Create CBT content, both graphics and audio, into template for implementation
- Testing application within LMS system to ensure capturing of progress and completion of lesson
- Produce a training script based on reasearch, communication, documentation, and understanding of the training material
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd – a wholly owned subsidiary of United Airlines Inc.
Qualifications
Required
- Bachelor’s Degree
- 3+ years of experience with instructional design, educational technology or related field
- Proven working experience in instructional design and with instructional technology with adult learning
- Experience with the full range of web-based application testing, including: regression testing, and functional testing
- Web Development experience specifically for eLearning delivery
- Experience in testing web based applications using various platforms including Windows, Mac, Linux and browsers including IE, Netscape, Firefox and Mozilla
- Demonstrates knowledge of the learning design cycle (ADDIE or SAM)
- Possess Instructional System Design experience and design and apprpriate ISD model for Network Operations
- Strong working knowledge of eLearning development tools preferred(i.e. Articulate Storyline II, Camtasia, Audacity, and ProTools etc.) and at least one Learning Management System
- Comprehensive knowledge and demonstrated skill in Instructional Systems Design (ISD) and training program evaluation and administration
- Leadership Development curriculum design and development
- Knowledge of Best Practices in leadership learning and development
- Excellent written and verbal communication skills
- Proficient in Microsoft Office and Power Point
- Must know how to use the following programs:
- Adobe Master Collection CS6 (specifically):
- Adobe Photoshop
- Adobe Media Encoder
- Adobe After Effects
- Adobe Illustrator
- Adobe Premiere Pro
- Adobe Flash Professional
- Microsoft Word 2013/2016
- Project Management
- Articulate 360 Programs
- Strong problem-solving skills, which include the ability to research issues to make an informed decisions
- Excellent time management, decision-making and organizational skills
- Excellent interpersonal and communication skills, written and verbal are required
- High attention to detail
- Ability to write effective copy, instructional text, audio scripts/video scripts
- Must be legally authorized to work in India for any employer without sponsorship
- Must be fluent in English (written and spoken)
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Preferred
- Masters Degree
- 3+ years of experience designing and developing engaging and effective adult learning programs preferred
- Public Sector and Independent Consulting experience, a plus
- Familiar with the following programs:
- ActionScript 3
- JavaScript
- HTML 5
