UnitedHealthcare Corporation was founded in 1977 to purchase Charter Med and create a network-based health plan for seniors. It became a publicly traded company in 1984 and changed its name to UnitedHealth Group in 1998.

Customer Service Representative – Grand Junction, CO

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Challenge can often be its own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast-paced career? At UnitedHealthcare, part of the UnitedHealth Group family of businesses, you can have all the above, every day. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers.

This customer-oriented professional service representative uses an advanced knowledge of customer service practices, procedures, policies, billing, contracts and benefits to respond to a variety of complex inquiries related to Rocky Mountain Health Plans benefits and services for all lines of business. If applicable, this representative primarily serves the Spanish speaking population.

This position is full-time (40 hours/week), Monday – Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00am – 5:00pm MST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2775 Crossroads Blvd., Grand Junction, CO 81506.

We offer 2 weeks of paid training. The hours during training will be 8:00am – 5:00pm MST, Monday – Friday. Training will be conducted onsite.

 

Primary Responsibilities:

• Works as part of the Customer Service group and helps meet the demands of the entire team in providing professional customer service via the telephone or in person
• Responds to a variety of complex inquiries related to Rocky Mountain Health Plans benefits and services, as well as NHP Medicaid RAE benefits and services. Uses excellent interpersonal and communication skills, professional demeanor, tact, systems thinking, and a commitment to quality to serve the customer by assisting in the resolution of sensitive and complex health plan issues via the telephone, email, or in person
•  Develop and maintain knowledge base to support special projects and research as needed. Demonstrates exceptional levels of performance (e.g. statistics, aptitude for systems and proficiency in written and verbal communications)
• Produce electronic and written communications to customers and perform research and call-backs to customers
• May offer suggestions regarding process improvement and be responsible for other projects as assigned (e.g., retention, at-risk calls, etc.)

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of customer service experience within a call center
• Experience with Microsoft products including Microsoft Word (create and edit documents), Microsoft Excel (create, edit, save documents and spreadsheets), Microsoft Outlook (email and calendar management) and Microsoft Teams (chat, creating teams and channels)
• Must be able to work on-site at the office located at 2775 Crossroads Blvd., Grand Junction, CO 81506
• Ability to work Monday – Friday, during our normal business hours of 8:00am – 5:00pm MST, including the flexibility to work occasional overtime, based on the business need

 

Preferred Qualifications:

• 2+ years of healthcare – related customer service experience OR equivalent proficiency
• Fluency in Spanish, with the ability to translate information from English over the phone and in person

 

Soft Skills:

• Ability to use interpersonal skills to work effectively in a team environment
• Respecting and maintaining confidences as described in the UHG Employee Handbook
• Taking initiative to manage time effectively and working without close supervision

 

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Market Growth Manager – Maitland and Villages, FL

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

 

This role is 75% field based in Orange, Osceola, Lake, or Seminole Counties, Florida.

 

Primary Responsibilities:

Key Agent/Agency Performance:

• Agent Development: Mentor, coach and engage key agents/agencies through ongoing business and strategy planning. This includes identifying sales opportunities, product positioning, UHC tools, UHC value proposition, compliance, and market education
• Onboarding: Reach out to new agents identified by the PHD to share UHC learning, growth tools and value proposition. Design agent-level plan to sell within first 90 days and create a successful early launch for the agent
• Resource Distribution Management: Identify high performing or high potential agents to share resources such as MIRA, FMA, sponsorships, retail and sales and educational events
• FLP Campaigns and Documentation: Engage in outbound call campaigns to drive sales

Multi-Channel Growth:

• Product Education and Training: Conduct market specific trainings for key agent population, agencies, providers, and influencers. Promote National scheduled trainings for all agents/agencies
• Product and Marketing Presentations: Present the UHC value proposition at UHC-owned or EDC-owned events
• Marketing Strategy: Find opportunities for Direct to Consumer (DTC)-specific or other marketing based on geographic nuances/demographics
• Channel Education: Introduce the DTC concept in the community where appropriate; evaluate the relationships to identify the right partnerships for this opportunity

Strategic Opportunities/Provider & Community Outreach:

• Execute on Provider Strategies thru DTC & Key agents: Identify, train, and manage agents assigned to work on provider activities
• Community Outreach: Find new locations, negotiate terms with organizations, focusing on those large-scale or high-impact events for both DTC & Key Agents
• Build Influence: Focus on influencing community leaders and large organizations, find opportunities to build relationships in high-impact locations

Analysis and Strategic Planning:

• Data Analysis: Research and monitor sales, retention, and other trends to identify compliance, leverage UHC tools for sales and retention opportunities and gaps to act upon
• Retention: Address disenrollment outliers as well as execute on plan change strategies specific to the local market
• Identify Efficiency Gains via DTC: Strategize opportunities to shift sales and/or agent management work to DTC; recommend potential improvements to the digital or DTC Sales process from the field perspective
• Lead Oversight and Distribution: Review lead outcomes, pull leads to recycle and redistribute for call blitzes or other outbound call initiatives, follow up on the outcome of those recycled leads
• Internal UHC M&R Corporate Work Groups: Attend and contribute to operational improvements, translate changes and improvements for local market

Demonstrated Skills:

Facilitate Execution Plans by

• Identifying, developing, and maintaining solid relationships with key community partners and influencers, and fostering connections with those organizations and stakeholders
• Must understand compliance rules and event best practices to ensure smooth tactical execution of events and meetings and fully utilize support functions and roles
• Networking with professional organizations to create opportunities for referrals, partnerships, and other methods of engagement
• Utilizing competitive perspective and market knowledge to position UnitedHealthcare as the carrier of choice
• Effectively and efficiently allocating enterprise resources to maximize growth and profitability

Communicate Effectively and Manage Conflict by:

• Clearly articulating the value proposition of UnitedHealthcare Medicare plans and direct enrollment to both external partners and prospective members
• Working collaboratively with others (both inside the sales unit as well as outside) to achieve goals
• Partnering with other field-based employees to act as one team driving holistic growth in the market
• Sharing best practices across this role, openly contributing ideas, and fully understanding decisions made by the team and the organization

Lead with and model Achievement Drive by:

• Demonstrating the ability to meet or exceed performance standards in a timely manner
• Exhibiting attention to detail and ability to track/maintain various components/data elements required/needed (e.g. sales materials, files, etc.)
• Building relationships and strategies that have the capability to drive residual leads

Display a solid Growth Mindset by:

• Encouraging innovation and pioneering thinking whenever possible
• Using facts, sound judgment and application of business knowledge when making decisions within existing processes
• Quickly identifying and effectively resolving issues/problems in a way that supports the long-term goals of the organization yet meets the immediate needs of the situation
• Demonstrating an unbiased understanding of consumer preferences and behaviors to promote the right channel to the audience, accurately articulating the value proposition of all channels to drive business and delight consumers

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED
• State health and life insurance license must be obtained and maintained as required by state law within 90 days from hire date
• 3+ years of sales/business development experience
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
• Proven success exceeding company sales goals and deliverables
• Proven established professional relationships with local/community contacts
• Ability to travel locally around 60% of the time
• Ability to work evenings & weekends, when required
• Driver’s License and access to reliable transportation to travel to client and/or community sites within a designated area
• Reside within a commutable distance to assigned sales territory, overnight travel as needed
• Ability to be 75% field-based in Orange, Osceola and Seminole counties within Florida

 

Preferred Qualifications:

• 1+ years of leadership experience in a sales
• 1+ years of marketing or community outreach experience
• Sales experience in insurance industry
• Experience in Medicare products, consumers, or managed care
• Demonstrated knowledge of CMS marketing rules and regulations
• Bilingual in Spanish/English

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

The salary range for this role is $75,000 to $160,000 annually based on full-time employment. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Sales Support Intern – Richardson, TX

Internships at UnitedHealth Group. If you want an intern experience that will dramatically shape your career, consider a company that’s dramatically shaping our entire health care system. UnitedHealth Group internship opportunities will provide a hands-on view of a rapidly evolving, incredibly challenging marketplace of ideas, products and services. You’ll work side by side with some of the smartest people in the business on assignments that matter. So here we are. You have a lot to learn. We have a lot to do. It’s the perfect storm. Join us to start Caring. Connecting. Growing together.

 

*This Full-Time internship position will be available starting in June of 2025*

 *UnitedHealth Group is not able to offer visa sponsorship now or in the future for this position*

*You must live within a commutable distance of the location you are placed*

 

Available Locations for the Internship:

• Colorado (Englewood)
• Connecticut (Hartford)
• Georgia (Atlanta)
• Illinois (Chicago)
• Indiana (Indianapolis)
• Kansas (Overland Park)
• Louisiana (Metairie)
• Maryland (Frederick)
• Massachusetts (Boston)
• Missouri (Maryland Heights)
• Nevada (Las Vegas)
• New York (Long Island)
• New York (One Penn Plaza, NY)
• North Carolina (Charlotte)
• Texas (Dallas)
• Washington (Seattle)
• Wisconsin (De Pere)

 

Primary Responsibilities:

• Support health plan sales & account management teams in their efforts to sell, renew, negotiate and service large group corporate clients
• Collaborate with the sales & account management teams to create presentations for clients; present as needed
• Actively engage and lead on special projects as identified throughout the internship
• Partner and collaborate across internal teams, including product, reporting and operational resources
• Responsible for a wide range of activities focused within our Sales & Account Management teams
• Learn of the various departments and businesses that are within UnitedHealth Group
• Generate reports utilizing the suite of Microsoft software solutions and other internal platforms
• Suggests and recommends Process Improvement strategies
• Attend both internal and external meetings as needed

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Currently pursuing a Bachelor’s degree from an accredited college/university during the duration of the internship.  Internships are not intended for graduating seniors
• Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization (F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered)

 

Preferred Qualifications:

• Intermediate experience with Microsoft Office, including Word, Excel, and PowerPoint
• Sophomore level class year (June 2027 grad)/Junior level class year (June 2026 grad)

Director of AI Data Science – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

 

The Director of AI Data Science is a leadership role responsible for overseeing the strategic implementation and management of artificial intelligence, data science, and research initiatives within Provider Operations.  Focuses on analyzing and interpreting complex data to develop AI models that can predict, classify and generate insights.

 

This role demands a strategic and technical mindset, with a focus on modern data solutions, cloud data services, and emerging technologies in the data and AI space.

 

You will be a part of an innovative team, working closely with our product owners, data engineers, and software engineers to build new AI/ML solutions and productionize them.

 

We are looking for someone with a passion for data, ML, and programming, who can build ML solutions at-scale with a hands-on approach with detailed technical acumen.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Lead and grow a team of Data Scientists
• Analyze and interpret complex data to help develop AI models. Responsible for data exploration, data cleaning, and statistical analysis
• Responsible for the management and manipulation of structured and unstructured data, with a focus on conducting analysis to distinguish patterns and recognize trends, performing normalization operations and assuring data quality
• Creating specifications to bring data into a common structure, creating product specifications and models, developing data solutions to support analyses, performing analysis, interpreting results, developing actionable insights and presenting recommendations for use across the company
• Conducting fundamental research in AI, including areas such as machine learning, deep learning, natural language processing, computer vision, and reinforcement learning
• Perform advanced analytics and exploratory data analysis to extract actionable insights, develop predictive, prescriptive, and descriptive analytics to inform decision-making, work with structured and unstructured data to uncover trends and patterns
• Partner with data engineering teams to ensure the availability of robust data pipelines, data infrastructure and tools
• Recommend and implement data tools, frameworks, and platforms to enhance workflows
• Devise and utilize algorithms and models to mine big data stores, perform data and error analysis to improve models, and clean and validate data for uniformity and accuracy
• Serve as a subject matter expert on a wide range of ML techniques and optimizations
• Execute data science and statistical analytical experiments methodically to help solve various problems and make a true impact across various healthcare domains
• Focuses on designing and implementing machine learning algorithms and models
• Work closely with data scientists to turn prototypes into scalable solutions
• Collaborate with technology and ML Ops teams to deploy models into production. Design performance metrics and use data visualization tools to monitor model results,
• Stay informed about AI trends, particularly those that may impact the business, and communicate these developments to the team
• Develop tools and models such as segmentation, dashboards, data visualizations, decision aids and business case analysis to support the organization
• Staying updated with the latest research and advancements in AI by reading academic papers, attending conferences, and collaborating with other researchers. Stay current with industry developments and advancements in machine learning and deployment methodologies. Stays updated with the latest research and advancements in AI. They explore new methodologies and algorithms to enhance the AI capabilities of the project
• Develop new algorithms and models that can improve the efficiency, accuracy, and functionality of AI systems
• Ensure that the data used for model training is accessible, clean, and well-structured
• Provide in-depth knowledge of ML algorithms, frameworks, and techniques
• Enhance ML workflows through advanced proficiency in large language models (LLMs) and related techniques
• Employ visualization tools for model testing, results presentation, and data pattern analysis. Design metrics for model selection and performance monitoring
• Stay abreast of AI research advancements, industry best practices, to ensure all AI initiatives remain at the forefront of innovation and compliance. Actively contribute to proof-of-concept tests for new processes and technologies

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of experience in Data Science and/or Artificial Intelligence/Machine Learning
• Experience managing a team Data Scientists (direct reports)
• Proven experience implementing large scale Data Science in production environments
• Proven deep understanding of Natural Language Processing (NLP) and Large Language Model (LLM) techniques, including Agents, Planning, Reasoning, and other related methods
• Proven solid background in Natural Language Processing (NLP) and Large Language Models (LLMs)
• Experience in advanced applied ML areas such as GPU optimization, finetuning, embedding models, inferencing, prompt engineering, evaluation, RAG (Similarity Search)
• Experience in machine learning algorithms approaches including unsupervised, supervised and reinforcement learning
• Demonstrated familiarity with AI frameworks like TensorFlow, PyTorch, or Keras
• Proven in-depth understanding of Search/Ranking, Recommender systems, Graph techniques, and other advanced methodologies

 

Preferred Qualifications: 

• Experience in healthcare industry
• Proven track record of published research and/or contributions to the AI community
• Demonstrated leadership in working effectively with engineers, product managers, and other ML practitioners
• Ability to align technical innovation with business goals, ensuring the successful delivery of impactful AI products
• Demonstrated passion for innovation and continuous learning, with a commitment to staying current with the latest advancements in AI and related technologies

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

The salary range for this role is $124,500 to $239,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.