Valentino is amongst the leaders of international fashion to believe in the elevated added value that derives from a global vision of style, developed through collections of Haute Couture, Prêt-à-Porter, Valentino Garavani accessories, eyewear by Akoni Group and Valentino Beauty by L’Oréal.

Stock Associate – Madison Ave

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Stock Associate/Operator for our Global Flagship on Madison Ave. The Stock Associate/ Operator is responsible for ensuring the proper rotation of goods according to Company requirements and keeping sales in mind. Constantly maintains order in the warehouse and lays out the products according to Stockroom Procedures criteria. Guarantees the safety of products and valuable materials in the store and warehouse.

Key Responsibilities:

INVENTORY MANAGEMENT

• Responsible for daily cycle counts
• Plans and executes annual inventory
• Guarantees all stockroom guidelines are followed
• Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
• Ensures all items are accurately priced and ticketed
• Liaises with the Store Manager in order to optimize stockroom management.
• Trains the team on all inventory guidelines and policies
• Escalates to Manager any discrepancies or issues with stock
• Maintains a clean and organized stock room TRANSFERS  AND RETURNS
• Prepares the goods to be sent to clients, other stores or warehouse
• Assists Store Manager in after sales activities and repairs.
• Deals with end of season returns and product transfers.
• Liaises with couriers in order to ensure the delivery of shipments
• Follow shipping and receiving procedures to ensure all units are processed accurately and in a timely manner

CLIENT SERVICES

• Ensure the highest level of customer service at all times
• Support Store Management in the achievement of total store goals and KPIs as determined by the Company. VISUAL
• Assist in floor directives, merchandising, display maintenance and housekeeping
• Assist in processing and replenishing merchandise as well as monitoring floor stock
• Responsible for adhering to company visual standards at all times OPERATIONS
• Comply with all point of sale policies and procedures
• In partnership with Store Management, educates the sales team on store sales plan, personal sales goals and store statistics
• Exhibit fluency in store operational procedures; ability to teach and assist all team members to perform daily

store functions

REQUIREMENTS

• • 3+ years’ experience in a similar role, luxury retail preferred
  • Strong customer service, communication, and presentation skills
  • Experience in retail systems and operations
  • Ability to work flexible retail schedule

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

Client Advisor- ( NEW STORE OPENING)

A Client Advisor for our new Miami Design District store opening later this year.  The Client Advisor will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals as well as act as an expert in the MRTW category leading monthly focus trainings with the team.  This role offers a base salary plus commission.

 

Client Centric Activities:

• Strong product knowledge
• Master the Client Journey
• Create strong client relationships.
• Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Focus on development and retention of existing clients, recruitment of new and potential ones.
• Engage the client through every selling opportunity – walk in, private appointment, phone consignments.
• Actively participates to achieve the store’s sales and business KPI’s in partnership and OTO appointment routine.
• Escalates any client issues to Team Manager (if applicable) or Store Manager/Director

 

Merchandise and Visuals:

• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints

• Ensure product maintenance, replenishment on the floor.
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Respect administration and operations procedures.
• Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

 

Operations:

• Knowledge and understanding of company policies and procedures.
• Ability to use POS system to perform all client transactions.
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

 

Requirements:

• Min 2 years of experience in similar role in luxury retail industry
• Proven track record in sales
• Excellent knowledge in product and client journey
• Must be a team player.
• Excellent organizational and follow up and time management skills.
• Demonstrates confidence and ability to develop relationships with clients, team and the business.
• Clear and concise communication skills – verbal and written.

Visual Merchandising Coordinator

Valentino offers a hybrid working schedule with three days in office, and two days remote. This role is a full-time permanent position based in our New York Office.

Overview:

The Visual Merchandising Coordinator is an integral part of Visual Merchandising team. They support the Visual Production Manager and the Regional Visual Managers with back-office activities. They will also support in the field for special events, installations and setup. We are seeking a highly innovative and skilled Visual Merchandiser that can support the creation of high-quality visual windows and indoor displays.

Key Responsibilities:

• Support the VM Production Manager to manage all processes related to production of windows, pop up and event installations in collaboration with cross functional teams and local vendors.
• Manage photo library of windows, pop ups and VM installations.
• Coordinate the visual tools and mannequins stored in the warehouses while keeping an accurate inventory at all times.
• Support the VM Production Manager to monitor costs for projects and ensure project stays within the proposed budget.
• Develop and maintain strong relationships with the visual counterparts in HQ.
• Support events and presentations
• If needed, travel to visit department store accounts and/or free-standing retail stores to support visual installations. Visits can include full merchandising and display changes.
• Help Regional Visual Managers with writing up the store visit reports and keep the SharePoint Drive updated for each visit.
• Coordinate movement of VM tools from store to store, from warehouse to store or from vendors to store.
• Support with store opening from a merchandising perspective
• Helping to coordinate the shipping of VM materials from Valentino Warehouse to the Store.
• Assist with special projects or new store openings

Requirements:

• Visual Merchandising experience within retail and wholesale a must.
• Bachelor’s degree in design, Art, Fashion or related discipline preferred.
• Advanced skills in Microsoft Excel and PowerPoint
• Experience in Adobe Creative Suite is a must
• Experience in 3D is a plus
• Keen interest in the current trends of visual merchandising
• Ability to collaborate and coordinate with other professionals, be it the buyers, members of the marketing team or retailers
• Experience working with vendors
• Treats people with respect; Keeps commitments, Inspires the trust of others; works with integrity and ethically; Upholds organizational values.

• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Ability to think creatively, results driven, detailed oriented and strategic thinker with excellent verbal and written communication skills

Base Hourly Rate: $28-$31 per hour ( subject to change and based on experience)

 

Store Manager – Belmont Park Village Outlet ( NEW STORE)

A Store Manager  for our New Outlet store opening in Spring 2025. The Store manager is a leader who will thrive in a dynamic environment, embodies strategic foresight, and fosters collaboration. The Store Manager will need to take decisive actions which will play a crucial role in propelling business initiatives forward. They will be responsible in creating and executing business strategies to develop the Boutique as a place for client engagement and connection. As well as an Ambassador of the Maison and embody its values.

 

Network Development and Brand Ambassador:

• Maintain a strong front-of-house presence, ensuring excellent in-store experience and fostering a «couture service» mindset.
• Drive the implementation of company strategies by coaching, motivating, and supporting the Boutique team, ensuring strong adoption of and understanding of company strategies.
• Embody constantly Valentino codes and engage local people with the brand.
• Attract and recruit new clients from personal network and external partners.
• Develop clienteling mindset, client’s loyalty, and retention from beginners to VICs.

 

Business and Sales Performance:

• Drive and maximize sales performance to consistently achieve the overall sales target objectives while ensuring operational integrity and monthly profitably plans.
• Regularly analyze and monitor store KPIs, devising and implementing robust action plans to meet and exceed targets.
• At the beginning of each year, craft a comprehensive store strategy, revisited quarterly, to align with broader company objectives.
• Collaborate cross-functionally to ensure the seamless execution of business plans.
• identify and seize opportunities to enhance performance through strategic partnerships with corporate stakeholders.
• Manage personnel expenses within budgetary constraints and adhere to discounting policies to preserve brand integrity.
• Partnering with the Merchandising and Buying team to ensure relevant products are in the store to drive revenue.
• Reporting weekly to the Valentino Leadership team on sales trends and where we can pivot to increase sales.

 

Team Leadership & Management:

• Cultivate a motivating and inclusive environment that values diversity and fosters mutual respect and teamwork.
• Conflict Management: Demonstrate managerial courage to tactfully dispense direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with people’s problems and prickly situations. Taking partnerships with Retail Director & HRBP.
• Commit to the professional growth of each team member, preparing them for future advancements.
• Ensure that all staff adhere to high standards of professionalism, from grooming to conduct.
• Set SMART goals and ensure optimal staffing schedules to maximize team performance and compliance with labor regulations.
• Ensure proper and timely communication of company contents through morning briefings, products, and CRM training.
• Build the best team through talent retention and recruitment ensuring career development and succession plans with HR support.
• In charge of all Recruiting Activities in the store in partnership with HR & Talent Acquisition.
• Responsible for all team planning, organizing, and plan the activities verifying day-to-day execution.
• Take all the necessary measures to create and maintain a motivated, positive, and safe work environment; manage all delicate situations regarding store personnel, according to Company policies and employment laws.
• Regularly organize store meetings and keep the team informed regarding store performance and sales objectives.
• Assign quantitative and qualitative objectives and ensure they are achieved.

 

CRM and Events Management:

• Constantly aims and satisfying the client experience. Guarantee excellent Client Experience by monitoring sales activities; ensure that standards of Valentino Client Journey are always followed.
• Implement clienteling in the store and ensure client engagement, recruitment, retention, and upgrading with high attention to local domestic clients.
• Maintain and develop external relations with network and prestigious people, clients, and third partners, to promote brand loyalty and expand the network.
• Impeccable management of the client database including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.
• Ensure the inclusion of digital tools and assets in the client journey and the clienteling routine.
• Assist Team Manager (if applicable) in managing all delicate situations regarding sales activities or after sales (boutique returns, end of the season, customer returns, repairs, complaints). Ensure the respect of Company procedures regarding sales and after-sales processes.
• Continuously develop knowledge and information about HQs and corporate guidelines.
• Transform customer interactions into meaningful relationships through a robust client development strategy.
• Engage with local partners and community events to enhance brand visibility and market reach.

 

Store Operations and Merchandise:

• Stay informed on all operational policies and procedures to minimize loss and optimize store performance.
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving).
• Guarantee end-of-season returns and product transfers.
• Manage inventory activities and is responsible for results.
• Manage and supervise all inventory activities and is responsible for results.
• Manage cash and payment systems by Company procedures and policies.
• Deal with store accountancy recurring audits. Ensure administration procedures and timing are respected.
• Guarantee store maintenance to make the furnishings, machinery and all store tools as efficient as possible.
• Partner with Team Manager and Client Advisors, merchandise team on seasonal buys
• Constantly monitor the correct rotation of the products and verify that is in line with the store’s sales potential with Merchandising/Buying support.

 

Visual Merchandising:

• Liaise with and receive information and requirements from HQs Visual Merchandising; verify and report visual criteria effectiveness in terms of sales; report to Visual Merchandising all relevant information.
• Ensure that VM reflects strategy and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display.
• Ensure visual criteria and verify guidelines execution in store.

Based Salary Range: $85,000-$100,000 ( based on experience and subject to change)