Verizon Wireless offers mobile phone, home telephone, and Internet services through a variety of devices.

Customer Sales and Service Representative

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

 

 

 

What you’ll be doing…

With your superior sales and customer service skills and excitement for technology, you’ll deliver an exceptional customer experience to go along with America’s fastest and most reliable network! Customers rely on us. When they have questions or issues, you’ll be there.

When you join Verizon…

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other.  Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment.  Of course, we will offer you great pay and benefits, but we’re about more than that.  Verizon is a place where you can craft your own path to greatness.  Whether you think in code, words, pictures or numbers, find your future at Verizon.

Your responsibilities will include, but are not limited to:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Responding to requests from customers about Verizon products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

 

What we’re looking for…

You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers.  You take a deep interest in learning about your customers, business challenges and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you’ll help our customers stay connected to what matters the most.

Even better if you have:

• Related Associate Degree or 2+ years’ relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

 

You must live within 75 mi​les of the current reporting loc​ation for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.

 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Engineer III – Software Developer

We’re seeking a Software Engineer to join our team and help us create exceptional digital experiences. You’ll be responsible for developing digital applications for Verizon Prepaid brands, focusing on building seamless user experiences using industry-leading tools and software, and working with cross-functional teams to deliver outstanding business results.

• Providing technical solutions and business expertise for complex, multi-channel projects.
• Collaborating with business partners to design and implement marketing and new product programs for digital channels.
• Delivering programs in a product-based Agile structure.
• Maintaining functional/technical requirements, analyzing system architectures, and ensuring optimal application performance.
• Leading emerging technology initiatives, facilitating decision-making and driving integration with third-party software products.
• Driving DevOps implementations from ideation to delivery.
• Partnering with Global Delivery teams to create and optimize cross-channel experiences.
• Delivering results within budget, time, quality, and strategic KPIs.
• Documenting and complying with software quality, data security, and compliance processes.
• Recommending and implementing customer experience process improvements.
• Resolving customer complaints in a timely and effective manner.

 

You’ll need to have:

• Bachelor’s degree in a technical area of study (CS, IT, Engineering) or four or more years of work experience
• Experience in Software Development
• Experience developing UI/UX, with React, Next.js, JavaScript, and CSS
• Experience in Java, Spring Boot, and Microservices architecture

 

Even better if you have one or more of the following:

• Experience working with AWS, GCP, and NoSQL/Cassandra databases.
• Familiarity with DevOps, CI/CD pipelines.
• Knowledge in integrating with AI technologies.
• Proven success in managing multiple, concurrent projects.
• Experience in delivering large, complex software programs.
• Understanding of technology selection, architecture, and full-stack implementation.
• Knowledge of Agile project management methodologies.
• Experience in Design Thinking and Engineering Transformation.
• Excellent leadership, organizational, and team motivation skills.
• Excellent interpersonal, presentation, and written communication skills.
• Strong analytical, problem-solving, and customer-focused orientation.
• Ability to excel in a fast-paced work environment.

 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Retail Sales Associate

s a full-time Verizon Retail Sales Associate, you’ll have the opportunity to grow your career with a team focused on unlocking your full potential and sales success within one of our retail stores. Here’s what you can expect:

• Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network.
• Learn and uncover customers’ needs by creating connections and asking the right questions.
• Position product insights and solution recommendations to provide customers with a complete top-down sales solution.
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
• Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
• Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services.
• Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events.

 

We’re hiring immediately and this isn’t your average entry-level position! Whether you’re early in your career or an experienced sales professional, join today and earn from $49,000 to $59,000 a year, which includes base pay and target individual-based commission. Planning to go above and beyond? Our commission program allows unlimited opportunity which could allow top earners to make an extra $10,000 or more per year in addition to the compensation range quoted earlier. Compensation varies by geography and performance.

 

Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we’ve got you covered!

• Best in class medical, dental, and vision
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both (effective January 1, 2024)
• $2,500 stock grant per year, part of Verizon’s Stock Together award program
• Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives
• Five weeks of paid time off (vacation, holidays, personal days)
• 8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off)
• Up to $8K per year in tuition assistance
• Discounts up to 50% off on Verizon products and services
• Additional employee discounts on attractions, automotive, travel and more.

National Account Manager – Total Wireless

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you’ll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We’re not just in the business of technology; we’re in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let’s delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores.  Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.
• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.
• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.
• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.
• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

 

In this role, you’ll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday

What you’ll be doing…

As a National Account Manager within the Total Wireless Exclusive Retail team, a part of the VCG Value Organization, you will be responsible for managing your assigned Master Agent distributors in driving quality acquisition, ensuring they meet door growth quotas and drive other revenue generating key performance indicators (KPIs) for Master Agents while building relationships with their centralized and field leadership in the respective markets they operate in, helping solve their specific needs. You will prioritize and manage multiple Master Agent accounts successfully, making sure to understand business issues while developing action oriented plans that enable distributors to implement across their distribution footprint . You are accountable to the results of your distributors and will need to provide insight and make recommendations on critical, business impacting decisions. You’ll proactively share best practices, cultivate collaboration, ensure results are being met in order to drive and execute performance. Your role will require a high degree of collaboration with your leader, peers and support organizations, with key responsibilities to include:

• Serving as primary point of contact for Master Agents field leaders directly responsible for sales and store build performance.
• Monitor agent performance for potential unhealthy customer engagement KPIs or poor sales practices to identify stores and/or Dealers that need to be put on action plans.
• Work with Master Agents to implement tailored plans and monitor progress; determining stage progression within our Performance Improvement Program.
• Partner with Master Agent field teams; setting priorities and execution strategies.
• Visit markets with Master Agent field leaders to look at potential new distribution, share sales best practices and identify challenges; elevating specifics internally to be solutioned.
• Achieve individual 2025 store build target by managing Master Agents and their dealers to respective build targets.
• Managing the distribution funnel and its SLAs; ensuring weekly funnel submissions are being submitted and existing funnel sites are executing leases; working with the store build team to remove sites outside of SLA.
• Providing monthly store build commitments to leadership that align to 2025 store build forecast; work with Agents to ensure achievement vs commitments.
• Partnering internally with Store Build teams via regular meetings with Agents/Dealers to gain insights on funnel progress and working through one off scenarios helping overcome obstacles and escalations.
• Working with Agents to ensure they are identifying and executing on Own the Mile tactics through self funding or money earned through the Co-op program.
• Partnering withLocal Marketing team to coordinate and execute on tactics driving incremental traffic and performance.
• Master Agent field teams – setting priorities and execution strategiesYou have the business acumen and executive presence to establish credibility with the partners, and you’re energized by the prospect of scaling a new organization. When you negotiate, you effectively balance the needs of all involved.

 

Where you’ll be working…

 

In this role, you’ll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday

 

What we’re looking for…

 

You thrive in a sales environment and are excited by sharing your energy and passion. You help to motivate internal and external stakeholders in a professional capacity while identifying and escalating potential opportunities from a results perspective. You’re open to new ideas and utilize reporting and analyses to make critical decisions. You have an understanding of agent capabilities, performance skills, and sales strategies that drive agents to meet targets. You have high attention to details and work effectively under time constraints to deliver results by critical deadlines.

 

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Customer service, leadership, and sales experience.
• Willingness to travel 51% to 75% of your time within assigned territory.
• A valid driver’s license.

 

Even better if you have one or more of the following:

• Experience leading direct reports.
• Experience with third-party sellers or retailers.
• Account management experience.
• Experience managing competing priorities with tight deadlines in a dynamic work environment.
• Demonstrated interpersonal, communication, and presentation skills.
• Experience driving sales, productivity, performance and results.
• Financial acumen and experience in interpreting/analyzing sales results.

 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.