Verizon Wireless offers mobile phone, home telephone, and Internet services through a variety of devices.

Experience Management Manager

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

 

 

What you’ll be doing…

 

As an Experience Management Manager, you’ll be part of a fast-paced, dynamic team focused on delivering digital support experiences that are clear, easy to use, and effective. Using your proven analytical, problem-solving, and managerial skills, combined with your technical aptitude and knowledge of Verizon’s processes, procedures, and offerings, you’ll manage digital support experiences across our digital platforms (App & Web) for Mobile and Home customers.

• Publishing content to the support website utilizing Adobe Experience Manager (AEM).
• Optimizing our pages for Google and internal site search (SEO), and implementing search best practices.
• Proactively identifying opportunities to improve our support website, focusing on making it easier for customers to find and utilize our content.
• Prioritizing initiatives with emphasis on projects that deliver the greatest contact deflection, increasing self-serve transactions and call reduction opportunities.
• Project-managing your initiatives from beginning to end – including engagement of appropriate SMEs, developing detailed requirements, engaging designers, leading cross-functional requirements sessions, ensuring reporting/analytics is established, and measuring results.
• Continuously monitoring performance with a data-driven mindset using different metrics such as call-in rate (CIR), call volume, traffic, voice-of-the-customer feedback, and other means to understand the customer pain points and implement the appropriate solutions (utilizing tools like Adobe Analytics, Tableau, Thoughtspot, Contentsquare, etc.).

 

What we’re looking for…

 

You are inquisitive and a quick learner as the scope of your work lays the foundation for Digital to be the front door for all customer engagement with Verizon.   You are a critical thinker who loves making complex experiences simple for our customers. You can move seamlessly between technology and business conversations, advocating for and defending your positions with data. You are a self-starter with a proven ability to manage deadlines and multiple/simultaneous highly complex, cross-functional projects/initiatives. You have excellent communication skills with a demonstrated ability to lead teams. You can quickly and effectively discern business importance and prioritize your workflow. You enjoy the satisfaction of making an impact by providing service experiences that strengthen our brand and improve overall customer satisfaction. You are familiar with our digital support website and have a general understanding of our customer’s digital needs.

 

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience with e-commerce/internet content development/UX design.

 

Even better if you have one or more of the following:

• Experience using AEM.
• Familiarity with SEO best practices.
• A history of creating class-leading customer experiences.
• Knowledge and awareness of Agile processes/procedures and Jira.
• Copywriting experience.
• Strong familiarity with Fortune 500 processes and plans/product/service offerings.
• Experience with technology and the benefits it provides to Verizon customers.
• Ability to manage multiple/simultaneous deadlines.

 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Senior Data Scientist

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

 

 

What you’ll be doing…

 

The Artificial Intelligence and Data Network Enablement team is responsible for new AI use cases for the Verizon network, creating new models that improve the customer experience. You’ll use your knowledge of network performance and AI/ML to interface with other teams and executives. You’ll innovate and develop creative and effective ways to change current processes.

• Driving data-derived insights across the business domain by developing advanced statistical models, machine learning algorithms and computational algorithms based on business initiatives.
• Directing data gathering, assessing data validity and synthesizing data into large analytics datasets to support project goals.
• Analyzing structured and unstructured data using data mining/statistical/machine learning/deep learning tools, Data visualization, Digital/Web analytics tools and techniques and storytelling.
• Preparing all the supporting documents and reports.
• Create Visualizations from modeled data for executive and engineer consumption.

 

What we’re looking for…

 

You have strong analytical skills and are eager to work in a collaborative environment with global teams to drive ML applications in business problems, develop end-to-end analytical solutions, and communicate insights and findings to leadership. You work independently and are always willing to learn new technologies. You thrive in a dynamic environment and can interact with various partners and multi-functional teams to implement data science-driven business solutions.

 

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Four or more years of experience in advanced analytics/ predictive modeling in a consulting role.
• Experience with all phases of end-to-end Analytics project
• Experience building models using statistical techniques such as Supervised and Unsupervised Machine Learning models, Deep learning, Text classification etc.
• Knowledge of Python, Sql, PySpark, Scala and/or other languages and tools.

 

Even better if you have one or more of the following:

• Master’s degree
• Experience in Wireless Network (Telecom or Routing) experience
• Experience working in analytical projects in the telecom domain
• Accuracy and attention to detail
• Experience in data lake (hadoop), SQL, ETL
• Problem solving, analytical, and research skills
• Excellent verbal and written communication
• Experience presenting to and influencing functional leaders and partners

 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Assistant Manager – Retail

You’ll inspire a sales team and create exceptional customer experiences in one of our retail stores. In this role, you’ll help inspire store teams and develop the best sales specialists by driving sales targets to financials and store merchandising. You’ll create a superior in-store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services.

• Leading your team by resolving customer issues and assisting with customer transactions.
• Inspiring, training, and coaching your team to deliver an exceptional customer experience.
• Identifying selling skill gaps, then creating and implementing development plans to help meet and exceed individual sales metrics and assigned quotas.
• Leading store operations (i.e., analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality).
• Monitoring inventory by restocking shelves with product, maintaining device security and managing store cleanliness.
• Managing store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.

 

What we’re looking for…

 

You’re a confident leader who collaborates with others to achieve results. You’re equally good at inspiring team members and engaging with customers. People want to be on your team. You drive results, use good judgment, and provide feedback so your team can develop and grow. You effectively manage multiple priorities simultaneously, but still ensure you provide attention to every detail – and every person.

 

You’ll need to have:

• Associate’s degree or two or more years of work experience.
• Three or more years of relevant work experience.
• Willingness to work evenings, weekends and holidays.
• Willingness to work additional shifts, if necessary, typically during the summer months, November through December, and/or during peak vacation periods.

 

Even better if you have:

• A degree
• Demonstrated ability to drive positive results in a cohesive environment with individual commission structure.
• Demonstrated skill in negotiation and conflict negotiation and the ability to build trust and act as an influencer.
• Strong written and oral communication skills.
• Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Cell Site Engineer

We are a 24×7 highly visible Operations environment that performs troubleshooting, driving issues to resolution, and related functions. You’ll be doing regular troubleshooting and  maintenance, keeping inventories, doing audits, and creating reports. You’ll also be analyzing our network coverage and finding ways to make it even better.

• Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.
• Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.
• Configuring network routers and switches for network optimization.
• Complying with company- and industry-wide standard directives to maintain network performance and enhance efficiency.
• Providing timely and accurate network updates to leadership and external teams; communicating technical details in a clear and concise manner.

 

What we’re looking for…

 

You’re tech-savvy and well-versed in all things telecommunications. Working independently suits you well. You’re also thorough, vigilant, and on top of the details—someone people count on to solve problems and to make sure they don’t happen in the first place.

 

The ideal candidate will live Norman, Moore, or Shawnee, Ok areas. Requirement is to live within 50 miles of Oklahoma City and report to location will be Edmond, OK.

 

Physical requirements of the job may include, but are not limited to: climbing stairs and ladders, working from elevated areas, lifting and carrying objects weighing up to approximately 40 pounds, pushing, pulling, grasping, twisting/bending, and crawling, squatting, or kneeling in small spaces.

 

You’ll need to have:

• Bachelor’s degree or one or more years of work experience.
• Willingness to work rotating shifts including weekends and holidays.
• A valid driver’s license.
• Willingness to travel to up to approximately 50% of the time.

 

Even better if you have one or more of the following:

• Technically aligned Associate’s Degree or Bachelor’s Degree, Certifications – (CCNA, CCNP, and/or other vendor equivalents).
• Experience in routers, switches, Firewalls, load balancers and connection correlation from end to end.
• Experience in 4G/5G platforms.
• Computer support experience, including troubleshooting PC hardware and configurations.
• Strong customer service/vendor management experience.

 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.