As head of Vetements’ business operations, Guram Gvasalia has repeatedly stressed the clear business and commercial thinking behind Vetements; imposing maximum orders on buyers (rather than minimums) to ensure product stays limited; placing high prices on items to create an allure of luxury and scarcity
Part Time Client Care Associate – Dallas Galleria
Louis Vuitton is seeking an organized, motivated part-time Client Care Associate for our Dallas Gallerialocation. As a Client Care Associate, you will be an ambassador of the Brand, with a special and strong focus on Service; you will ensure that every Client is treated according to the Louis Vuitton Promise. Leading by example, you will discover your Clients and their every need, guide them in every aspect of Client Care and cultivate trusting relationships with them; making sure they feel cherished, understood and a special part of the Louis Vuitton family at every step of their experience. As the voice of Client Services in the store, you will champion all services offered by Louis Vuitton, and coach all teams to make the difference with every Client.
Profile
We value client-centric individuals who thrive in a fast-paced environment and welcome someone who is eager to contribute their creativity and skill to the success and strong heritage of the brand. The ideal candidate will effectively communicate and educate clients on the intake, repair, and follow up process to set clear expectations. You will ensure our Clients are updated at all stages of the repair process, contributing to an overall rewarding client experience. You will also work as a business partner with the Operations team to define smooth Back Of House processes and routine in order to support the Client Experience.
Additional information
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.
Store Manager
As a role model for the team and wider business, you will need to demonstrate superb sales leadership skills in respect to building your personal client portfolio, driving client repurchase rates & cross selling. Thus ensuring that all business opportunities are maximized through efficient sales floor management while also ensuring the Louis Vuitton Promise standards are maintained at all times.
As a leader within our business you will take ownership to lead and coach your team, ensuring that they have exceptional brand and product awareness while also ensuring that they deliver the highest level of the client experience. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. Additionally you will be responsible for providing the Retail Director and Regional Vice President with data as well as industry expertise in relation to customer needs. Therefore, be responsible for developing and implementing strategies to maximize product performance by leveraging visual merchandising, clienteling, training and team animations.
To be successful in this role you must be commercially minded with a thorough understanding of the luxury market gained within a multi-national organization. With extensive people management skills gained within a high profile luxury retail brand, you will need world class customer services skills and continuously strive to exceed our customers’ expectations.
Client Care Associate – Saks Phipps
Job responsibilities
Leading by example, you will discover your Clients and their every need, guide them in every aspect of Client Care and cultivate trusting relationships with them; making sure they feel cherished, understood and a special part of the Louis Vuitton family at every step of their experience. As the voice of Client Services in the store, you will champion all services offered by Louis Vuitton, and coach all teams to make the difference with every Client.
Profile
We value client-centric individuals who thrive in a fast-paced environment and welcome someone who is eager to contribute their creativity and skill to the success and strong heritage of the brand.
The ideal candidate will effectively communicate and educate clients on the intake, repair, and follow up process to set clear expectations. You will ensure our Clients are updated at all stages of the repair process, contributing to an overall rewarding client experience. You will also work as a business partner with the Operations team to define smooth back of house processes and routine in order to support the client experience.
Team Lead
As a Team Lead you will be an ambassador of the brand and will assist the Store Manager and/or Team Manager to coach and develop the team, build client relationships, proactively foster the achievement of sales goals and ensure that the highest level of client experience is delivered.
You will be a role model to the team, and will support your Store Manager and/or Team Manager in operational duties. You will represent the brand values and demonstrate the Louis Vuitton attitudes toward clients and team members.
With a focused and entrepreneurial mindset you will have the ability to expertly identify desired products for our clients based on their individual profiles and market trends in order to maintain and drive our position in the market and drive business results.
Digital Care Services Specialist
The Digital Care Services Specialist is responsible for servicing our valued Louis Vuitton clients through proper and accurate handling of inquiries related to Client Care Services via phone, email, and video. The Digital Care Services Specialist will also be responsible for achieving assigned objectives in the areas of productivity and quality as well as maintaining high operational standards and efficient use of key systems. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES Core Responsibilities: • Conduct thorough and precise product assessments to identify repair needs and provide care instructions to our valued clients. • Evaluate all incoming repairs to verify the condition of the item against store documentation, determining if the product is repairable. • Partner with leadership to access the JDE system to obtain technical data and process repairs when specific instructions are unavailable. • Consistently achieve KPI goals related to email and phone quality, as well as productivity & efficiency. • Handle a variety of customer calls, including payment collection, quotations, store-related service inquiries, and general customer service inquiries. • Troubleshoot and analyze repair-related issues, often requiring in-depth research and coordination with operational and leadership teams. • Deliver exceptional customer service daily by adhering to Quality Standards, Louis Vuitton Etiquette, and Louis Vuitton Core Values. • Collaborate with Product Assessment, Logistics, and Client Services teams to ensure client feedback is properly communicated. • Address customer complaints promptly and courteously, maintaining a client-centric, elevated approach. • Consistently follow department and company policies and procedures. • Stay informed about product updates, company initiatives, and departmental changes. • Expertly use all required systems to perform tasks. • Document all calls and email correspondence to track customer inquiries, feedback, and complaints using CRM software. • Participate in department meetings, training sessions, and company-wide initiatives. • Contribute to process improvement projects and recommend enhancements. • Perform additional duties as assigned to support our business objectives and goals.
Profile
PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED • Ideally 3 – 5 years of experience in Customer Service • GED certificate or High School diploma • Exceptional Client Centric mindset • Excellent verbal and written communication skills • Ability to learn quickly and maintain a high-performance level in a fast-paced environment • Excellent organization skills and effective time-management skills • Be proactive, solution-driven and detailed-oriented • Work both independently and as part of a team • Exceptional interpersonal skills; ability to interact with all levels of employees within the organization • Ability to handle multiple tasks simultaneously • Self-starter; ability to work with minimal supervision • Punctuality and schedule flexibility are essential Work Schedule: Monday – Friday 08:30 am to 05:00 pm.
Warehouse Coordinator
The Warehouse Coordinator is responsible for spare part management, inventory control and shipping and receiving.
ESSENTIAL FUNCTIONS:
Shipping
- Receive all incoming repairs and create a label for each
- Pack finished goods or spare parts to be shipped in appropriate boxes.
- Prepare shipment documentation.
- Ensure availability of shipping supplies.
- Move pallets from the shipping area to shipping docks
- Keep the shipping area clean and organized.
- Ensure each shipment is secure and accurate.
- Take immediate action to correct discrepancies found internally and externally.
- Ensure the process and method used are accurate and efficient throughout the day.
- Ensure the department manager is apprised of issues or concerns.
- Meet the daily shipping goal.
Warehouse
- Receive spare parts and integrate them to warehouse.
- Pick and match spare parts to repair order and sales order.
- Integrate spare parts returns to warehouse.
- Perform basic warehouse processes (create location, cycle counts, etc.).
Spare parts
- Check the spare parts quality and report issues to the SCL supervisor
- Create a picking list and allocate spare parts for every repair
- Report and adjust any stock discrepancies
- Create stock movements according to rules defined with Finance
- Inspect all repairs that are waiting for spare parts to ensure they have all information needed
- Operate daily cycle counts
- Keep track of incorrect and missing data in JD Edwards to improve system
- Use JD Edwards system to look for parts whenever needed by artisans
- Partner with Cergy to report any issues with spare parts (quality, lead time, incomplete shipment)
- Communicate with Store Support team to report issues on incoming repairs
- Communicate with Cergy team for new orders
- Process store orders and backorders within one business day (within 24 hours)
- Communicate with stores on any spare parts needed
- Receive shipments from Cergy and process within one business day (within 24 hours)
- Propose solutions for bags waiting for parts over two weeks
- Create locations for new spare parts as needed
- Maintain the department organized, including repairs that are waiting for parts
- Participate in improvement projects within the company
*Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Profile
MINIMUM JOB REQUIREMENTS (Education, Knowledge, Skills, and Abilities)
- Minimum education required: High School Diploma or GED
- 1-2 years’ experience with inventory and quality control strongly preferred.
- Basic Microsoft Excel required.
- Excellent organization and time-management skills
- Good communication skills, written and oral.
- Ability to pull or push up to 25 lbs.
- Ability to work well under pressure.
- Must be able to work overtime as required by the demands of the business.
- Must be able to accomplish multiple tasks and respond quickly and effectively to changes in priorities.
- Team Player
