Viatris Pharmaceutical Plant in Istanbul. 27 may 2023. The company produces and sells a variety of medicines, with 1,400 approved therapeutic molecules in its portfolio.

Order to Cash – Associate / Analyst

POSITION PURPOSE

A brief summary of the purpose this position must fulfill.

This position is responsible for ensuring that outstanding customer invoices are collected on timely basis as per agreed SLA and also work on deductions management. They often help coordinate collections calls and also work with customers to make repayments happen. They also assist in collecting pertinent documentation in regard to disputes and unpaid statements, helping to determine both creditworthiness and acting as a middleman between providers and customers. Works closely with internal and external customers, Sales, Sales Operations, Customer Relations and Finance Departments on a regular basis on matters that require reconciliations with customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this position successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Ensure all assigned duties are performed within the guidelines of Viatris internal controls, policies, and procedures.
• Develop a solid understanding of customer policies and procedures relation to collections. Develop and maintain an effective working relationship with customer contacts, Customer Service, Pricing & Contracts, and National Account Managers to provide a team approach to customer issue resolution.
• Possess first rate collaborative skills to lead and work in concert with diverse groups effectively
• Supporting the credit management team with customer credit history review in credit bureau and assign credit limits to new customer and also coordinate with sales and local finance to release any orders on credit hold
• Provide management summary on Sales and Collections data along with Cash forecast on periodic basis
• Reconcile customer accounts. Research and determine root causes of payment variances to eliminate continuing issues and complete the SAP coding
• Effectively interact with various key internal stakeholders, including presentation of customer account status. Prepare materials and participate in stakeholders review calls.
• Ensure month end processing and reconciliations are completed timely
• Participates in special projects as assigned and perform other duties as assigned
• Analyze delinquent account balances
• Review complex accounts and resolve payment delinquency issue with clients in U.S

Discuss account resolution with internal parties

• Accelerate cash collections; reduce ageing and Days Sales Outstanding (DSO) and Weighted Average Days Paid Late (WADPL)
• Setting up process priorities and aligning with overall organization goals
• Exploring upstream/downstream improvement opportunities by working with sales executives and build long term solutions

Process adjustments/write off balances

• Building long term relationship to improve billing & collection lifecycle with clients
• Evaluating and communicating accounts receivable controllership risks with Finance, assessing the adequacy of existing controls and implementing new controls as needed

Submitting Credits Memo’s and Re-bills to correct the booking errors

Escalate appropriately when there is a breach of contractual terms during the Service period

• Initiating action and implementing collection procedures. Keeps credit and sales staff informed on the status of accounts, which might affect client relationships

AGM/DGM – ERP Commercial Operations (SAP OTC)

Position Title : AGM / DGM – ERP Commercial Operations (SAP OTC)

Location : Bangalore

At VIATRIS™, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:

• Access – Providing high quality trusted medicines regardless of geography or circumstance.
• Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
• Partnership – Leveraging our collective expertise to connect people to products and services.

Every day, we rise to the challenge to make a difference and here’s how this role will make an impact.

Role Purpose

The AGM/DGM of ERP Commercial Operations serves as the architect for the Order to Cash (OTC) system and process landscape, ensuring global solution design and governance of the Viatris Global Template. Collaborating with project teams, team leaders, and client stakeholders to formulate comprehensive Customer Service and Commercial Operations offerings. Cultivating robust relationships with clients and earning the confidence of key advisors. Advocating for the adoption of SAP technology solutions through compelling business cases. Crafting and enhancing end-to-end SAP Core SD processes. Facilitating workshops to guide crucial design decisions, offering clear recommendations and best practices. Ensuring the alignment of technology initiatives with the overarching business strategy and objectives. Delivering expertise in optimizing Order to Cash processes, providing clients with leading practices in the field.

Key Responsibilities

System Architecture Oversight:

• Oversee the design of order-to-cash systems, recommending and implementing changes to enhance processes and performance.
• Analyze industry, technology, and market trends. Introduce new technologies/capabilities, communicate them effectively, and prepare the IT team for adoption, implementation, and production support.

Solution Design:

• Design the OTC module within the ERP system based on the gathered requirements.
• Configure the ERP system to support OTC processes, including order creation, order fulfillment, inventory management, pricing, and invoicing.
• Ensure the solution design aligns with industry best practices and the organization’s business goals.
• Evaluate the feasibility of potential solutions and recommend actions to IT and business colleagues.
• Design and architect SAP ECC Interfaces with partner systems using technologies like flat files, EDI, ALE, IDOC, and XML. Collaborate with partner system and middleware system teams to ensure smooth data exchange for business transactions.
• Facilitate and lead fit-gap analysis by engaging with business units and corporate systems team members for B2B, CRM, and E-Invoice solutions implementation.

OTC Workstream Leadership:

• Lead OTC workstreams across all regions, coordinating with the OTC team covering Sales, Pricing, Contracts, Rebates, Trade Compliance & Regulatory, and Reporting.
• Encourage innovative solutions and methods to continuously improve solution delivery.
• Support consistent and efficient integration approaches for mergers and acquisitions initiatives, leading the implementation for SAP and integrated applications.

Project Delivery:

• Manage deliverables for all phases of the project.
• Lead the implementation of the OTC module, ensuring a seamless transition from legacy systems to the new ERP environment.
• Monitor project progress and manage risks and issues that may arise during implementation.
• Maintain effective communication with stakeholders at all levels, providing regular updates on project status, challenges, and achievements.
• Provide KT to run team to ensure smooth ongoing support for end users, addressing any post-implementation issues or questions throughout Hypercare phase.
• Maintain comprehensive documentation of the OTC solution, including processes, configurations, and customizations.
• Mentor and train IT members and global teams to achieve group objectives.

Subject Matter & Technology Expertise:

• Experienced in all SD aspects, Enterprise Structure, Master data, Order Management, Pricing, Order Fulfillment, Logistics Execution etc.
• Expertise in Interfaces development using technologies like flat files, EDI, ALE, IDOC, and XML
• Strong experience in the Intercompany / Intracompany Process, Supply Chain HUB Process
• Demonstrate deep knowledge of the managed sub-functional area and solid knowledge of the overall departmental IT functions.
• Provide expert leadership and knowledge in applications and technologies.
• Demonstrate understanding of SAP Application Life Cycle Management, Solution Manager, and development methodologies, including business and process modeling.

Collaboration:

• Engage business stakeholders in developing programs aligned with strategic goals.
• Collaborate with other Solution Leads to identify cross-functional impacts and opportunities.
• Partner with IT counterparts in different geographies, such as Producer, Provider, and Partner
• Collaborate with counterparts across COE pillars, such as Tech Services, IT Operations, QA, and Business Analytics, to consistently deliver high-quality SAP application projects meeting business users’ requirements.

Complex Problem Solving:

• Lead the analysis and resolution of complex system problems for SAP OTC and Integration processes, adhering to change control procedures. Create and own business requirements, functional specifications, and testing. Identify continuous improvement opportunities to reduce support requirements.

Qualifications & Experience

• Bachelor’s Degree Required. Master’s Degree Preferred.
• Minimum 5 Years Expertise in Leading High Performing IT Teams
• 10 Years experience in Designing Global Supply Chain, Logistics Systems, Commercial Applications
• Minimum 3 SAP Full – Cycle Implementations including S/4
• SAP OTC and cross functional implementation knowledge
• SAP SD Certification ( ECC / S4) Preferred

Assistant Manager – Medical Communications

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:

• Access – Providing high quality trusted medicines regardless of geography or circumstance;
• Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
• Partnership – Leveraging our collective expertise to connect people to products and services.

Every day, we rise to the challenge to make a difference and here’s how the Assistant Manager- Medical Communications role, will make an impact:

Role Purpose

• This role is responsible for generating, and reviewing high quality medical/ scientific content in a timely manner and in collaborative partnership with the medical team and under supervision from the line manager
• This role ensures that operational deliverables of assigned projects are achieved on or ahead of schedule and within standards such that they meet the desired outcomes (i.e. quality standard, value) and business deliverables

Key Responsibilities

INDIVIDUAL

• Develops high quality scientific and medical communication deliverables in specific therapy areas, specifically, writing, researching, organizing, compiling, , curating and quality checking of various types of medical content across various channels and formats, as directed by the line manager

• Reviews medical content deliverables as required in accordance with relevant internal SOPs and external guidelines including references, under supervision from line manager

• Ensures clear, factual and effective presentation of analyses and associated discussions in assigned documents

• Uses necessary templates, formats, and styles to ensure that documents generated meet industry, internal, and medical team requirements

• Delivers assigned documents on or before deadline, alerting project teams in a timely manner of any anticipated delays, information gaps or potential shortcomings in quality

• Conduct quality control assessments of assigned deliverables as required

Others:

• Keeps abreast of current literature, emerging science, publishing industry landscape and medical trends for enhancing publication metrics through internal process improvements

• Values and Behaviors – Consistently adheres to/demonstrates all Viatris values, with special focus on integrity, performance and teamwork. Works in harmony with internal and external stakeholders

• Personal Development – Enhances self-development through on-the-job training. In consultation with line manager, identifies additional areas of interest towards learning and development, along with training needs and gaps.

• Performance Management System (PMS) – Ensures full compliance to PMS

SHARED

• With support from the line manager collaborates with other lines, relevant subject matter experts and external agencies ensuring the accuracy and quality of information presented in assigned documents

• Promotes and reinforces Viatris medical communication standards and policies

Qualification and Experience

• Knowledge of “pharmaceutical medicine” including clinical pharmacology, medical and paramedical sciences, medicine and medical statistics, and relevant Therapeutic Area/Products
• 2 years of Medical Writing experience
• 2 years of experience or background in working within the pharmaceutical industry, awareness of compliance issues and guidelines around medical communication
• Review of Promotional & Non-Promotional Materials
• Familiarity with epidemiological principles and concepts is desirable
• Working knowledge of tools such as OvidSP and other bibliographic databases such as Pubmed, Medline, Embase and Biosis
• Previous experience with software commonly used to conduct medical review of promotional materials is preferred
• Previous experience with software commonly used to present and analyze data and experience with searching academic databases. (Word, PowerPoint, Excel) is preferred
• Language skills: High fluency in written English and strong functional fluency in spoken English.
• Personal skills. Strong organizational skills and ability to prioritize multiple projects and meet deadlines.
• Digital skills: Understanding of digital content development and associated concepts is beneficial (heuristics, user experience, etc) is desired

Equipment Validation – Senior Executive

Role holder will be responsible for Equipment Validation and qualification of pharmaceutical sterile facility.

And will be primarily responsible for the below activities:

• Steam sterilizer qualification
• Terminal qualification
• Lyophilizer qualification
• Vial washer qualification
• Depyrogenation tunnel qualification
• Vial filling, stoppering & sealing machine
• Steam In Place qualification
• HVAC/ Area/ Isolator qualification
• Validation of water system.
• Handling of Validation instruments including GE Kaye validator, E lab data loggers etc.

Job Experience:

• Minimum of a bachelor’s degree is required

• 3-5 Years of Experience in QA Validation

• Experience working in Pharma Industry is a must