Vodafone Idea, in acronym Vi, is an Indian telecommunications company with its headquarters based in Mumbai and Gandhinagar. It is an all-India integrated GSM operator offering mobile telephony services.

Overview:

Vodafone Idea is hiring eligible and interested applicants for the post of Territory Sales Manager at their Guwahati, India locations. A territorial sales manager is an individual who manages an organization’s sales process inside a certain geographic area (or territory). They must build efficient sales tactics, meet territorial sales objectives, and maintain strong client connections.

To complete details for this job are as follows

Role and Responsibilities

Deliver revenue & sales targets
Appoint and manage Channel Partners in defined market geography
Ensure distributor 3i – infrastructure (office, DSE, computer), investment (working capital) & involvement (ways of working, processes) for reliable & effective service and winning against competition
Expand town coverage and distribution outlets to build extraction intensity
Visit markets/distributors as per PJP to strengthen market execution & trade relationships
Drive extraction from covered sites and towns – quality gross & tertiary

Core Competencies, Knowledge, Experience:

2-4 years of experience in Telco/FMCG
Effective Distributor Management
Motivate team & build capability
Skilled in conflict management
Self-driven, can operate with minimal guidance

Must have Technical/Professional Qualifications:

Graduate, MBA preferred
English & local market language
Can interpret & construct performance reports

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Findoutjob and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.

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AGM – Service Operations

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We’re proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL’s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role	Back Office Resolution Lead
Job Level/ Designation	M2
Function / Department	Customer Service – Service Partner Operations
Job Purpose	Position will be responsible for managing eMail , SR’s and close looping with resolution through outsourced partner as a part of Service Partner operations. Responsibilities to own and deliver the defined KPIs and Enriched Customer Experience across Email resolution & Service request management ( Complaints & Requests )–through strategic planning, consistent execution, collaborative and robust engagement with partners, circles and peers. Drive customer delight through email resolution with resolution centric approach.
Key Result Areas/Accountabilities	Manage and deliver operational and Quality effectiveness for the process cluster through engagement and periodical reviews. Strive to provide resolution for customer escalations/ issues Co-ordinate with cluster/process teams and timely escalation & Resolution. Heath check through audits, identify process gaps and fix. Governance with internal teams, circles and partners to deliver key targeted customer experience outcomes delivered by the process Cost Planning – Plan, Budget and track cost for Email Ops and ensuring budgets are met through both rigorous operations planning & forecasting as well as regular cost review processes. People Management – Stakeholder Management on account of driving operational and qualitative KPI’s. Strong Partner & Circle Management and Corporate interface Ensure Sustenance and Improvement and explore opportunities for automation & Digitization
Core Competencies, Knowledge, Experience	Customer service delivery/ Complaint Management. People Management skills – communication, inter-personal skills, collaboration, coaching and motivation as well as the ability to mediate/influence/direct key outcomes in the interests of the customer and business. Strong Execution skills – Extracting deliverables on a day-to-day, month-on-month and quarter-on-quarter basis from the processes from the cluster managed through effective analytics Planning and organizing skills Deep and continuously refreshed understanding of customer experience processes – across the gamut of operations, systems, training and quality
Must have technical / professional qualifications	Graduate/Post Graduate/ MBA with a min 7-10 years of experience in various customer service roles with expertise in managing operations and management experience Exposure to reporting and analytics tools

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Manager – Territory Sales

VIL is an equal opportunity employer committed to diversifying its workforce.

Role	Territory Sales Manager
Job Level/ Designation	M1
Function / Department	Sales
Location	Bengaluru
Job Purpose	The TSM appoints and manages Channel Partners to effectively service retailers, expand distribution and strengthen trade relationship and conducts rigorous performance reviews in his territory. He/She is responsible for Salesmen & Distributor capabilities for market extraction – acquisitions and revenue.
Key Result Areas/Accountabilities	Deliver revenue & sales targets Appoint and manage Channel Partners in defined market geography Ensure distributor 3i – infrastructure (office, DSE, computer), investment (working capital) & involvement (ways of working, processes) for reliable & effective service and winning against competition Expand town coverage and distribution outlets to build extraction intensity Visit markets/distributors as per PJP to strengthen market execution & trade relationships Drive extraction from covered sites and towns – quality gross & tertiary
Core Competencies, Knowledge, Experience	2-4 years of experience in Telco/FMCG Effective Distributor Management Motivate team & build capability Skilled in conflict management Self-driven, can operate with minimal guidance
Must have technical / professional qualifications	Graduate, MBA preferred English & local market language Can interpret & construct performance reports

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

AGM – Outbound & Vi Mini Stores

VIL is an equal opportunity employer committed to diversifying its workforce.

Role	Area Lead – Outbound and Vi Mini Stores
Job Level/ Designation	M2/ Asst. General Manager
Function / Department	Postpaid/Outbound & Vi Mini Stores
Reports to	Outbound & Vi Mini Stores Lead
Job Purpose	The purpose of the role is drive the postpaid net add and revenue enhancement agenda through the Vi Mini Stores and Outbound channel.
Key Result Areas/Accountabilities	Achieve acquisition net of churn as per DB for all segment – Consumer , Digital , Enterprise (SOHO/ SME), IOIP , large accounts etc Drive and sustain engagement for team members -FLs to facilitate delivery on key organizational goals and KRAs Planning for activities to drive IOIP sales Driving business through the Neo channel by supervising adherence to norms like same day calling / O2A % etc ( for markets where Neo delivery is through ViMS and CSP / DST Channel ) Tracking competition activities and being updated on key market developments Driving the postpaid agenda through the CSP / DST / Outbound channel by supervising, recruitment, training and productivity
Core Competencies, Knowledge, Experience	Experience in Franchisee / DSA / DST management Operation excellence & team handling Problem solving, strategic & analytical capabilities Process improvement mind set Ability to coordinate with and influence other functions for alignment on priorities related to the ViMS & outbound vertical
Years of Experience	7-10 years in Channel Management
Direct reports	5-6 Franchise Lead