Disney Company, American corporation best known as a purveyor of family entertainment. During the 20th and early 21st centuries, it became one of the world’s largest media conglomerates, with such holdings as ABC, ESPN, Pixar, Marvel Entertainment, and 20th Century Studios.
Event Services Coordinator
As an Event Services Coordinator, you will support the Services Team by handling daily administrative and clerical duties while also facilitating event execution. You will engage with first-time and repeat Guests who have a stay or event activation in any of our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, Disney Springs, or other event venues.
Collaboration, organization, communication, and the ability to multi-task are keys to success on this high-volume, fast-paced Team. Partners include, but are not limited to, Disney Imagination Campus, Resort Sales, Sports Sales, Group Reservations, Sports Travel, Resort Operations, Park & Resort Event Operations, Sports Operations, Disney Event Group, Encore, Group System Support, Transportation, and Security.
You will report to the Senior Event Services Manager.
What You Will Do
- Handle basic group contact requests and answer questions pre-arrival and onsite regarding food & beverage, admissions, function space, general resort or park information, and event venues, and provide day-of event support at the event venue
- Communicate event needs through detailed and concise Banquet Event Orders (BEOs) and Group Resumes, create Food & Beverage and Dinner show agreements, and drive revenue by providing group contact with enhancement options
- Timely and accurate completion of assigned projects and administrative activities/tasks and ability to provide accurate data for deposit collection
- Represent The Walt Disney Company with the highest level of integrity and professionalism at all times
Required Qualifications & Skills
- Passion for delivering outstanding Guest Service, and at least 6 months of work experience in responding to and resolving complicated guest inquiries and issues
- Knowledge of Group Markets, Catering/Banquets, Conventions, Resorts Rooms, and Events
- Flexibility in scheduling and availability to work nights, weekends, and holidays based on event schedules and needs
- Attention to detail and prioritization skills in handling many requests at the same time
- Ability to work independently and collaborate with the team to improve efficiency, knowledge-share, problem-solve, and maintain close partnerships with cross-functional teams
- Computer proficiency within a Windows environment
- Eagerness to learn new and evolving software applications
Preferred Qualifications
- Proficiency with Meeting Matrix, Siebel, and DSCS Systems
- Knowledgeable of Walt Disney World event function space in Resorts, Theme Parks, and other facilities.
- Strong negotiating skills and influencing abilities
- Food & Beverage or Resort Rooms experience
Education
- High School Diploma or equivalent
Preferred Education
- Associate’s Degree or higher
Project Coordinator
The Disney Enterprise Technology (ETech) mission is to deliver technology solutions that align to business unit strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The ETech organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. ETech is guided by the principles of being service-focused and easy to do business with, being biased for action and innovation, and being efficient through leverage and continuous improvement.
The Project Coordinator will be supporting the delivery of projects and initiatives within the Business Network Services portfolio in Enterprise Technology. This individual will work closely with both Engineers and Managers to ensure processes and standards are followed. Ensure critical project data is up to date and maintained in all systems (Project milestones, project compliance audits, status, stakeholders, financials, resources, …) across a large portfolio of projects.
The Project Coordinator will drive resource team forecasting through a 12-month rolling calendar. The Project Coordinator will also be required to manage small size initiatives and some project oversight. This role requires strong organization skills, attention to detail as well as the ability to communicate effectively across diverse audiences.
*Note: This an on-site role. The Project Coordinator is expected to be on-site in the office 4 days a week (Mon-Thurs)*
Responsibilities:
- Manages Project Portfolio document repositories, ensuring they are maintained and updated
- Confidently lead and drive complex, multi-team initiatives
- Meet with engineers and managers on a regular basis to ensure team forecasting is maintained and updated
- Work with cross discipline team members to validate project assumptions and review project plans with leadership
- Communicate regular update to leadership on delivery project, plan update and budget spend and forecast, including status report updates, and other reporting as required.
- Provide Project Status Reporting
- Supports governance practices and protocols to control and monitor the program/projects
- Ensure proactive scheduling of key deliverables, milestones, and deliverable tasks
- Escalate key issues and risks to ensure timely resolution and mitigation
- Actively participates in process and practice improvements in the project management environment and serves as a catalyst for project management excellence
- Provides oversight to ensure critical day-to-day project deliverables
- Accountable for driving execution and delivery of projects from start to finish
Qualifications:
- A minimum of 2-4 years of using modern work management and collaboration tools (Microsoft 365, Slack, ServiceNow, etc)
- A minimum of 2-4 years of using project management tools (Clarity, Smartsheet, Tableau etc)
- A minimum of 2-4 years of project schedules, financials, takeaways, etc
- A minimum of 1-3 years of data analysis including providing data metrics, data visualization, data reports to executive leadership.
- A minimum of 1-3 years of data mesh, ensuring data is shared across multiple tools, teams, or lines of business
Nice To Haves:
- Leads with practicality and wisdom amid with competing priorities and diverse personalities.
- Operates as an independent and dynamic project leader. Highly adept at influencing without direct authority
- Escalates need for guidance and support to direct manager effectively and regularly
- Utilizes highly developed communication skills to facilitate project-related or service delivery conversations with technology senior leaders/managers/directors and service owners alike
- Advanced knowledge of PowerPoint, Excel, SmartSheets and other collaboration tools
- Proven accomplishment as a driver of multiple projects running concurrently
- Foster a team environment of self-organization, retrospect to learn and adapt with the goal of delivering the highest value to our guests and cast
- Prior Disney Experience is preferred
- PMP Certification
Education:
- Bachelor’s degree in computer science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
The hiring range for CA is $114,900 to $154,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Disney Store: Sales Associate (PT)
Disney store and shopDisney are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company’s brands to merchandise. Disney store and shopDisney is owned and operated by Disney in North America, Europe, Japan and China. Disney store and shopDisney carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. shopDisney.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.shopdisney.co.uk, www.shopdisney.de, www.shopdisney.es,www.shopdisney.fr, www.shopdisney.it, and www.disneystore.co.jp. For more information, please follow us at: www.facebook.com/shopDisney, www.instagram.com/shopDisney and www.twitter.com/shopDisney
Responsibilities:
The Cast Member’s primary responsibility is to ensure our Guests have “The Best Retail Experience in the World”. This is done by engaging and providing Guests with an Entertaining and Magical experience. This is a part time, non-exempt role.
- Performs scripted and non-scripted events for Guests
- Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”
- Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions
- Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience
- Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com
- Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment
- Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping
- Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service
- Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business
- Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
- Promotes and maintains a safe working and shopping environment
- Engages children at their level allowing them to become part of the story
- Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeeping
- Drives Store results by suggesting additional items to Guests to meet their needs
- Ability to demonstrate strong Guest-focused engagement on and off the sales floor
- Demonstrated success working as a member of a team
- Ability to receive feedback and take action when appropriate
- Must maintain a professional appearance and meet Disney Store grooming guidelines
Basic Qualifications:
- Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder
- Available to work a flexible schedule that meets the needs of the business including overnights, evenings, holidays, weekends and call-in shifts (if permitted). Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability that meets the needs of the Store’s business
- Must be able to submit verification of legal right to work in the United States
- Must be at least 18 years of age
Preferred Qualifications:
- Previous experience in retail or the service industry
- Ability to speak fluently in another language in addition to English
- Comfortable storytelling in front of large groups of people
Required Education:
- High School Diploma or equivalent
Premier Support Analyst
At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
The Concierge IT Walk-Up Support team offers quick, courteous, professional and personalized face-to-face IT support at various Disney locations around the world. The team is well versed and supports Disney Enterprise Technology products and personal devices that belong to the Disney cast members and employees.
The Premier Support Analyst provides a distinctive technical support experience that resembles retail / hospitality / concierge services, through individual, advisory, and comprehensive interactions with Walt Disney Company Cast Members and partners.
Team Description:
The Premier Services Team provides a distinctive technical support experience that resembles retail / hospitality / concierge services, through individual, advisory, and comprehensive interactions with Walt Disney Company Cast Members and partners.
Responsibilities of Role:
Typical work involves face-to-face technical support for Cast Members and company guests visiting Bunsen & Beaker’s Lab locations in person. The visits may be ad-hoc or scheduled. Support requests will also come via multiple channels. Ad hoc projects may be assigned.
What you will do:
- Provides a friendly response and ownership of issues and requests presented by walkup customers
- Real-time Interactions will be face-to-face as well as via instant message platforms, phone, email, etc.
- Well-developed sense of urgency and comfort with multitasking
- Document and report on all work performed on behalf of customers in the form of tickets and reports
- Maintain fluency in OS (Operating Service) imaging, software installs and configuration, account management and all other relevant aspects of Disney and consumer technology
- Facilitate exact hardware and software inventory information
- Work with appropriate partners to expedite, escalate, and resolve issues impacting user productivity
- Create status reports and metrics (written and verbal) with emphasis on high-profile issues
- Adhere to company and business unit policies and standards
- Establish and maintain relationships with service providers, manufacturers, resellers and contractors
- Exercise discretion as appropriate
- Proactively monitor, assess and address business requirements
- Create support and informational documentation as the need arises
Required Qualifications & Skills:
- 3 years of progressive experience in an IT related field
- 3 years of progressive experience in customer service
- BS or BA degree in Information Technology or Business-related field or equivalent work experience
Preferred Qualifications;
- Enthusiasm, resilience, and a great attitude
- Friendly and approachable demeanor and professional presentation
- Superior customer service and people skills
- Well-developed sense of urgency and comfort with multitasking
- Fluency with TCP/IP networking concepts
- Proficient in both Apple and Windows OS and ecosystems
- Excellent verbal, written, and presentation skills
- Ability to interact effectively at all levels of the organization
- Strong focus on customer, quality and results
- Enjoy working on a team and sharing responsibilities
- Advanced technical skills with emphasis on troubleshooting applicable to Apple, Windows physical and virtual setups
- Attention to detail
- Ability to work tasks and projects with minimal supervision
- Retail or Hospitality experience is a plus
Education:
Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
The hiring range for this position in New York is $ 73,100.00 – 91,300.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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