About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Scriptwriter

Wayfair is at the forefront of revolutionizing online imagery for retail, offering customers a diverse array of visuals to enhance their shopping experience. Our newly established ‘Why We Love It’ Product Video Team is dedicated to elevating the online purchasing process, ensuring customers feel confident in their buying decisions.

We are seeking a creative and skilled Scriptwriter to join our dynamic PDP Video Production Team in Boston (MA). This role involves crafting engaging and informative 60-second scripts for a wide range of products, ranging from sofas, accent chairs, dressers, nightstands, to patio sets, recliners, vanities and dining furniture. The ideal candidate will have a knack for storytelling and experience in branded copywriting and video production.

At Wayfair, you’ll be part of a team that is passionate about innovation and creativity. We offer a collaborative workspace where your ideas can thrive, and you’ll have the opportunity to contribute to projects that impact millions of customers globally. If you’re ready to help shape the future of online retail imagery and have a passion for storytelling, we’d love to hear from you!

What You’ll Do:

• Develop compelling and concise scripts for individual products that resonate with our audience and enhance their shopping experience, providing the customer with the knowledge and confidence that Wayfair stands behind this product.
• Review various data sources to inform script development and ensure the content is accurate and relevant.
• Understand the unique features and selling points of each product category to highlight them effectively in scripts.
• Work closely with the video production team to align on creative direction and ensure scripts meet production requirements.
• Continuously explore new ways to enhance video content and engage viewers.

What You’ll Need:

• Proven experience in writing branded copy, particularly for digital platforms.
• Familiarity with video production processes and an understanding of how scripts translate into visual storytelling preferred, but not required
• Strong creative writing skills with the ability to adapt tone and style for different product categories.
• Excellent attention to detail and ability to adhere to brand guidelines.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.

Seasonal Warehouse Associate

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

Hourly Pay

• $18.25/hr plus $1.50/hr shift diff

Shift

• Monday – Friday 3:30am – 12pm

Benefits

• Referral bonus

• Overtime hours & pay

• 401(k) with company match

• Wayfair company discount

• Growth opportunities (Conversions, Promotions, and more!)

What You’ll Do

• Unload furniture orders which will require manually moving large, heavy goods and staging them

• Repeatedly lift 75+ pounds alone and move product 150+ pounds alone or via team lift

• Wear comfortable clothing to move around the warehouse safely while you work

• Perform additional tasks as assigned

• Stay active: You’ll be on the move for your whole shift in our fast-paced environment

What You’ll Need

• Be at least 18 years old

• Comfortable repeatedly lifting 75+ lbs. unassisted and moving product 150+ lbs. unassisted or via team lift

• Able to read and speak English for safety

• No warehouse experience is necessary

Inbound Sales Agent

We are seeking individuals with prior sales experience who are driven by sales goals with a passion to assist shoppers in their purchasing experience  to join our team. As a Sales Generalist associate, you’ll leverage your expertise to help drive Wayfair sales performance and results through meaningful customer interactions. Your ability to understand and communicate will be key in helping our customers make informed purchasing decisions and achieving your sales goals. If you love to connect with customers to help them find and purchase amazing products, then Wayfair may be the place for you!

Quick Highlights:

• Full-Time Position

• Compensation: $15.00/hour + Uncapped Monthly Bonus
  (Average earnings with bonus & hourly wage combined is estimated at ~$23 per hour)

• Schedules are subject to change periodically & may require weekends or late evenings

• Wayfair supplies all needed equipment

• Note: This is a remote Sales specific role, and is NOT Customer Service based. You must have prior sales experience of 1+ year to be considered for this position.

What Does a Sales Generalist Agent Do?

• Handle a High Volume of Contacts:This is a virtual, inbound sales role where you will handle inbound sales calls, (approximately ~40-50 a day). This is a fast paced environment and highly structured where you will quickly build rapport, assist customers with questions, finding items, and purchasing those items.

• Demonstrates Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we’re ready and available to help our customers when they need us most. For unexpected events or issues, we require our representatives to be proactive in their communication and planning whenever possible.

• Practice Patience and Communicate Effectively: Exercise patience, active listening, and provide clear, concise information. Effective communication is essential in addressing customer questions and creating memorable experiences that build trust and satisfaction.

• Engage with Suppliers for Complete Customer Solutions: When necessary, reach out to product suppliers to obtain details or information not readily available on our website. This extra step ensures we meet customer needs comprehensively and with confidence.

• Adhere to Structured Sales Process: Follow our established call flow, including asking probing questions, confidently assuming the sale, and building rapport. These steps are key to consistently delivering a high-quality, customer-centered experience.

• Think Critically and Maximize the Customer Experience: Analyze each customer’s unique needs, and proactively offer complementary items through upselling or cross-selling to elevate their overall purchase experience.

• Drives Performance through Metrics: We measure success based on key operational metrics. Your compensation will be closely aligned with these performance standards, which helps to ensure our goals and your success are interconnected.

• Stay Focused and Professional: Maintain a distraction-free workspace, enabling you to dedicate your full attention to customers throughout your virtual shift. Being fully present is essential for providing the best possible service.

• Proficiency with Technology and Adaptability: This role requires familiarity with technology, comfort with multitasking, and flexibility. Stay updated with policy and process changes via email or chat, and be prepared to handle unexpected challenges like connectivity issues or unique inquiries.

• Active Team Participation: Engage in team activities, such as sales contests, training sessions, and other culture-building events. Your active participation is vital to fostering a collaborative and motivated team environment.

• Adaptability for Peak Seasons: During peak seasons, be prepared for potential schedule adjustments and mandatory overtime to support our customers and meet seasonal demands.

What are the Requirements?

• Sales Experience: 1+ year of previous sales experience with demonstrated success in meeting or exceeding KPI’s or performance metrics. (call center, retail, or virtual environments preferred)

• Mandatory Training: Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any absences, time off, or tardiness during this initial time frame.

• Internet Speed Requirements: You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.

• Technical Proficiency: Ability to effectively navigate multiple softwares, systems and tools while also having a level of comfort with learning new tools or systems. Google, Microsoft office, email platforms, video conferencing, team collaboration software, navigating multiple screens, spreadsheets, etc. are highly beneficial experiences.

• Private Workspace:  This is a work from home position where you will be working virtually. A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)

• Education: High school diploma or equivalent is required. Bachelor’s degree or college diploma equivalent is preferred, but not required.

• Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry.

• Multitasking Ability: Capable of handling multiple conversations or customers simultaneously while maintaining an excellent customer experience.

• Note: Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.

B2C Spanish Bilingual Sales Agent

We are seeking individuals with prior sales experience who are driven by sales goals with a passion to assist shoppers in their purchasing experience  to join our team. As a Sales Generalist associate, you’ll leverage your expertise to help drive Wayfair sales performance and results through meaningful customer interactions. Your ability to understand and communicate will be key in helping our customers make informed purchasing decisions and achieving your sales goals. If you love to connect with customers to help them find and purchase amazing products, then Wayfair may be the place for you!

Quick Highlights:

• Full-Time Position

• Compensation: $15.00/hour + Uncapped Monthly Bonus
  (Average earnings with bonus & hourly wage combined is estimated at ~$23 per hour)

• Schedules are subject to change periodically & may require weekends or late evenings

• Wayfair supplies all needed equipment

• Note: This is a remote Sales specific role, and is NOT Customer Service based. You must have prior sales experience of 1+ year to be considered for this position.

What Does a Sales Generalist Agent Do?

• Handle a High Volume of Contacts:This is a virtual, inbound sales role where you will handle inbound sales calls, (approximately ~40-50 a day). This is a fast paced environment and highly structured where you will quickly build rapport, assist customers with questions, finding items, and purchasing those items.

• Demonstrates Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we’re ready and available to help our customers when they need us most. For unexpected events or issues, we require our representatives to be proactive in their communication and planning whenever possible.

• Practice Patience and Communicate Effectively: Exercise patience, active listening, and provide clear, concise information. Effective communication is essential in addressing customer questions and creating memorable experiences that build trust and satisfaction.

• Engage with Suppliers for Complete Customer Solutions: When necessary, reach out to product suppliers to obtain details or information not readily available on our website. This extra step ensures we meet customer needs comprehensively and with confidence.

• Adhere to Structured Sales Process: Follow our established call flow, including asking probing questions, confidently assuming the sale, and building rapport. These steps are key to consistently delivering a high-quality, customer-centered experience.

• Think Critically and Maximize the Customer Experience: Analyze each customer’s unique needs, and proactively offer complementary items through upselling or cross-selling to elevate their overall purchase experience.

• Drives Performance through Metrics: We measure success based on key operational metrics. Your compensation will be closely aligned with these performance standards, which helps to ensure our goals and your success are interconnected.

• Stay Focused and Professional: Maintain a distraction-free workspace, enabling you to dedicate your full attention to customers throughout your virtual shift. Being fully present is essential for providing the best possible service.

• Proficiency with Technology and Adaptability: This role requires familiarity with technology, comfort with multitasking, and flexibility. Stay updated with policy and process changes via email or chat, and be prepared to handle unexpected challenges like connectivity issues or unique inquiries.

• Active Team Participation: Engage in team activities, such as sales contests, training sessions, and other culture-building events. Your active participation is vital to fostering a collaborative and motivated team environment.

• Adaptability for Peak Seasons: During peak seasons, be prepared for potential schedule adjustments and mandatory overtime to support our customers and meet seasonal demands.

What are the Requirements?

• Sales Experience: 1+ year of previous sales experience with demonstrated success in meeting or exceeding KPI’s or performance metrics. (call center, retail, or virtual environments preferred)

• Mandatory Training: Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any absences, time off, or tardiness during this initial time frame.

• Internet Speed Requirements: You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.

• Technical Proficiency: Ability to effectively navigate multiple softwares, systems and tools while also having a level of comfort with learning new tools or systems. Google, Microsoft office, email platforms, video conferencing, team collaboration software, navigating multiple screens, spreadsheets, etc. are highly beneficial experiences.

• Private Workspace:  This is a work from home position where you will be working virtually. A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)

• Education: High school diploma or equivalent is required. Bachelor’s degree or college diploma equivalent is preferred, but not required.

• Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry.

• Multitasking Ability: Capable of handling multiple conversations or customers simultaneously while maintaining an excellent customer experience.