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Voice Process Associate

Role & responsibilities

The primary responsibility of the Estimating Associate is to measure floor plans and blueprints to provide quantities for bids, contracting, and ordering purposes for flooring materials, wall materials, countertops, and pavers.

• Secure and review all bid documents including drawings, addendums, and bid forms
• Produce custom quotes in accordance with department policy to support sales and design staff
• Attend pre-bid and new builder meetings as necessary
• Review plans, specifications, selections, and diagrams for accurate information
• Review plans, specifications, selections, and diagrams to identify product location and application requirements
• Request and organize all data necessary for project submittals
• Utilize CAD software to accurately measure and calculate net and gross quantities for bidding and procurement
• Create custom diagrams per material, per plan or per lot as necessary
• Process requests for review of material issues such as UCR (Under Construction Repairs) and material shortages. Return findings and adjust banked data if needed
• Work directly with other departments to clarify all discrepancies
• Responsible for completing takeoffs according to department policy
• Adhere to project SLAs and meeting deadlines
• Take ownership of assigned accounts and record all work on a daily tracker
• Other duties as assigned

Preferred candidate profile

• Digital and hard blueprint deciphering capabilities
• Ability to visualize 3D data from 2D information a must
• Strong computer skills (All Microsoft products; Excel, Word, &, Outlook)
• Strong math and problem-solving skills a must
• Excellent written and verbal communication skills
• Willingness to learn new skills and to adapt to changes a must
• Ability and willingness to work both in a team environment and alone without constant supervision with a high-level ability to manage your own time a must
• Maintaining a proper attitude when work assignments change and/or other team members need assistance
• Ability to self-prioritize work

Job Competencies
• Basic technology skills, including MS Office Suite
• High level of organizational skills, time management skills, and ability to work effectively in a fast-paced environment to consistently meet deadlines
• Attention to detail and aptitude in working with numbers including mathematical calculations involving percentages, fractions, and decimals

Voice / Blended – Other
BPO / Call Centre
Customer Success, Service & Operations
Full Time, Permanent
Voice / Blended
Education
Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred key skills
Updated: August 23, 2024 — 3:36 pm

1 Comment

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  1. Hule Shraddha khandu

    Im interested

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