Administrative Services Managers
Mercor is recruiting Administrative Services Managers as independent contractors working on a research project for one of the world’s top AI companies. This project involves using your professional experience to design questions related to your occupation as an Administrative Services Manager. Applicants must:
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Have 4+ years full-time work experience as an Administrative Services Manager
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Be based in the US, UK, or Canada
Here are more details about the role:
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We aim to make the hourly compensation rate offered to you competitive based on your professional background and geographic location (please note that the listed hourly compensation scale is for U.S.-based applicants and that that scale will differ depending on where a candidate is geographically based)
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The work is fully asynchronous and can be done around your schedule
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This project requires that you be able to commit a minimum of 15 hours per week
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We currently estimate that this project will last through the end of 2025 and quite possibly longer. Please note that this estimate is subject to change – but if this listing is still up, then that means that the project is still running!
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Please note you will need access to a desktop or laptop computer for this project and that we cannot accept applicants who use chromebook computers
With respect to pay and legal status:
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We can meet industry-standard compensation expectations for your current role
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We will pay you out weekly via Stripe Connect based on the number of project work hours that you log
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You will be classified as an “at-will” contractor to Mercor
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Please note that we cannot currently support H1-B or STEM OPT status candidates
We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
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Client Services Associate (Remote)
About this opportunity:
As a Client Services Associate within our Customer Success team, you will be at the forefront of shaping an exceptional customer experience for healthcare providers, their staff, and their patients. We are looking for a Client Services Associate who is passionate about the impact service can have to an organization’s success, and who is highly skilled in utilizing digital phone and case management tools, and in clear and compassionate communication and de-escalation techniques. You utilize your time effectively, are able to multi-task, and adapt calmly to change. You’ll represent Freenome as a skilled and knowledgeable resource to our customers and patients, and you are consistent in your schedule and dependable while working remotely.
This role is reporting to the Director of Customer Success. This is a remote role covering operating hours of Monday – Friday 9a-5p PST. Remote roles require working capabilities such as high speed internet, privacy, and limited background noise and interruptions.
What you’ll do:
- Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages within set service levels
- Provide ordering support and perform outreach to customers regarding ordering issues and missing information within set service levels
- Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management related issues
- Provide information regarding Freenome’s products and services to current and prospective customers and patients
- Maintain compliance and accuracy when handling sensitive patient information
Must haves:
- High school diploma or equivalent certificate
- Minimum of two years of experience in Client Services, preferably in healthcare or a closely related field
- Technology proficiency including Mac and Apple products, 2 factor authentication apps, Google suite, CRM systems and customer communication tools like Salesforce and 8×8 or Vonage
Nice to haves:
- Conversational fluency in Spanish
- Excellent communication and de-escalation skills
- Proven track record of high quality customer satisfaction survey scores
- Previous experience working remotely while in a service position
- Experience in service with a commercial diagnostic testing laboratory
- Familiarity with cancer screening and primary care settings and workflows
- Familiarity specifically with Salesforce, 8×8, WestFax, or closely related applications
- Knowledge of HIPAA compliance and related best practices
Benefits and additional information:
The US target range of our hourly rate for new hires is 27.38 – $42.07. You will also be eligible to receive pre-IPO equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered. Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education. We invite you to check out our career page @ freenome.com/job-openings/ for additional company information.
Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Customer Care Associate – Work From Home
If you thrive in a people-centered environment and enjoy helping others understand the benefits available to them, this could be the perfect fit. We’re expanding and looking for motivated individuals to join one of the most established supplemental benefits organizations in the country—trusted for more than 65 years and rapidly growing across multiple regions.
What You’ll Be Responsible For
- Serving as a trusted point of contact for clients, clearly explaining benefits and available programs
- Answering coverage-related questions with confidence and professionalism
- Staying up to date on new and evolving benefit options
- Reviewing current plans to help members make informed, cost-effective decisions
- Building and maintaining strong client relationships through consistent, high-quality support
What Makes You a Strong Candidate
- Experience in customer service, sales, or similar roles (helpful but not required)
- Ability to build rapport and create trust quickly
- Strong organizational skills and the ability to manage multiple priorities
- A positive, professional attitude
- Excellent written and verbal communication skills
Who Excels in This Role
- Motivated, growth-minded individuals
- Team players who perform well under pressure
- Strong communicators who lead with professionalism and integrity
- Self-starters with an entrepreneurial approach to their career
What We Offer
- Hands-on, step-by-step training with full leadership support
- Weekly pay plus performance-based bonuses
- Residual income opportunities
- Company-sponsored trips for top performers
- Remote work flexibility
- Clear growth pathways and long-term career development
If you’re ready to build a meaningful career with a company that invests in its people, this role is a great place to start.
Executive Assistant (Part-Time, Remote)
About Vesta
Vesta.io is a leading provider of innovative payment processing solutions, empowering MVNOs and MNOs of all sizes to accept payments securely and efficiently. Our technology-driven platform supports a wide range of payment acquirers, helping MNO’s and MVNO’s streamline operations, reduce cost and fraud exposure while improving MVNO customer experience.
The Role
We are seeking a highly organized and proactive Executive Assistant to provide direct support to Vesta’s CEO. This is a part-time, remote role ideal for someone who thrives in a fast-paced, high-growth environment and can expertly manage executive priorities with professionalism and discretion. The Executive Assistant will be a critical partner to the CEO and will help ensure operational efficiency, scheduling and task management.
What You Will Do
Executive Support and Operations
- Manage the CEO’s calendar with precision while prioritizing competing demands and anticipating scheduling needs.
- Coordinate meetings, offsites, board scheduling, external calls, and internal leadership reviews.
- Prepare the CEO for meetings by gathering agendas, materials, briefings, and background information.
- Draft, review, and refine executive communications and correspondence.
- Serve as a liaison between the CEO and internal and external stakeholders and ensure timely follow-up.
Workflow and Efficiency
- Build simple systems for task tracking, communication flow, document management, and priority management.
- Proactively flag deadlines, risks, and follow-ups to maintain momentum across initiatives.
What You Bring
- A minimum of 5 years of experience supporting C-level executives, ideally in technology, SaaS, or fast-moving environments.
- Strong organizational skills and the ability to manage multiple priorities at the same time.
- Excellent written and verbal communication skills and comfort drafting executive-level correspondence.
- High discretion, emotional intelligence, and professionalism.
- Proficiency with M365 Workspace, Slack, Teams, and modern productivity tools.
- Ability to work independently with minimal supervision while remaining highly responsive.
- Comfort working remotely and asynchronously across time zones.
Nice to Have
- Experience in high-growth tech, fintech, SaaS, or payments and fraud industries.
- Prior support for a CEO or founder in a scaling company.
- Experience coordinating investor relations, board materials, or executive briefings.
Healthcare Customer Service Expert – Phone Intake
Hiring for Multiple Positions!
Location: 100% Remote
Start Date: Monday, February 9th 2026
Starting Pay: $17.50/hour + monthly bonus incentives
Formal Training & Nesting Hours: first 5 weeks; Monday – Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift.
Available Shift after Training & Nesting: Monday- Friday, 11:30AM – 8:00PM EST
Note: Nesting is the critical phase after formal training where new hires apply their skills in a live environment with additional support.
Responsibilities
A Day in the Life of a Phone Intake Associate
- Work Environment: Work from home in a remote and high-volume healthcare call center.
- Call Handling: Servicing 60-65 incoming calls daily from providers, referral sources, and patients through an inbound phone queue.
- Customer Assistance: Utilize multiple applications and a dual monitor setup to assist customers with services. This includes durable medical equipment, home healthcare services, providing information, and answering questions related to service registration.
Call types can include:
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- Inquiry Calls: Checking the status of service requests.
- New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
- Work Schedule: Team members work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.
This role is for you if:
- You strive to meet or exceed individual performance targets in key areas such as call average handle time (AHT) quality of call, attendance, adherence, and other contact center objectives specific to the call center and job role.
- You demonstrate empathy and patience when assisting callers with difficult inquiries or complex requests.
- You exhibit a strong attention to detail.
- You consistently adhere to all company policies, including HIPAA/PHI regulations.
- You contribute to a positive team environment. We appreciate team members who bring enthusiasm, fun and enjoyment to their work.
Qualifications
- Education: High School Diploma or GED.
- Experience: Minimum 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology.
- Technical Skills: Proficient with navigating dual monitors and multiple applications.
- Keyboarding: Type at a speed of 30 WPM with ability to perform data entry while actively listening.
- Search Engine: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons.
- PC Skills: Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings.
- Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.
What We Offer
- Pay Range: $17.50/hour + monthly bonus incentives. This range reflects potential future growth and earning opportunities.
- Benefits: Medical, Dental, Vision, 401(k) with company match, HSA employer contributions, Dependent Care FSA employer contribution, Paid Time Off, Personal/Sick Time, Paid Parental Leave, and more.
- Award-winning culture: Keeps our company values at the heart of everything we do: We Care; We Do the Right Thing; We Strive for Excellence; We Think BIG; We Take our Work Seriously, Not Ourselves.
