Xiaomi was founded in 2010 by serial entrepreneur Lei Jun, who believes that high-quality technology doesn’t need to cost a fortune. We create remarkable hardware, software, and internet services for and with the help of our Mi fans. Every company has a mission. Ours is to bring ‘Innovation for Everyone’.
Strategic Sourcing Lead
About the job
Position Overview:
Strategic Sourcing Lead is a senior leadership role responsible for driving localization, partnerships with vendors both finished goods and components while working closely with global teams.
Key Responsibilities:
Strategic Leadership:
- Develop and implement long-term strategic plans for localization, manufacturing and partnership
- Develop and execute localization and cost-reduction roadmap in collaboration with Xiaomi global sourcing team
- Develop a nuanced understanding of the Smartphone component vendors’ landscape in India. Identify existing/upcoming components and raw material suppliers for potential evaluation
- Benchmark and analyze competition’s local sourcing strategy and plan including vendors’ landscape
- Develop and maintain vendor relationships
Qualifications:
- Education and Experience: Bachelor’s degree and at least 12-15 years of experience in Strategic Sourcing/Vendor Management. Electrical/Electronics Engineering background preferred. Experience in Electronics industry preferably Smartphone segment highly valued
- Strong preference for experience dealing with multinational vendors and both electronics and mechanical parts sourcing
- Strong network in the industry including Smartphone component and component raw material vendors
- Ability to manage multiple projects and establish clear goals and accountabilities to ensure
- Skills:
- Strong strategic planning and analytical skills.
- Excellent leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Proven track record of managing sourcing for global companies
- Ability to adapt to a fast-paced and dynamic environment.
- Travel is required for this position
Personal Attributes:
- Visionary and strategic thinker with a passion for sourcing, manufacturing and keen to contribute to electronics manufacturing landscape in India
- A strategic thinker with strong analytical skills
- Results-oriented with a proactive and problem-solving approach.
- Collaborative and able to build strong relationships across the organization.
- Innovative mindset with the ability to drive change and continuous improvement.
Assistant Manager / Manager – Talent Aquisition
About the job
At Xiaomi, we’re passionate about driving innovation and creating products that elevate life. As a leading global technology company, we believe in the power of a collaborative team to build the future.
Role Overview:
We are looking for a dynamic and experienced Talent Acquisition professional to lead our recruitment efforts. The ideal candidate will have a strong background in end-to-end recruitment processes, experience in managing high-volume hiring, and a passion for attracting top talent across sectors.
Key Responsibilities:
- Recruitment Strategy: Develop and implement innovative recruitment strategies to attract top talent across various functions, with a focus on high-volume and niche tech roles.
- End-to-End Hiring: Lead the full recruitment lifecycle, from job requisition to onboarding, ensuring a seamless and efficient process.
- Stakeholder Management: Collaborate closely with business leaders and HR partners to understand hiring needs and deliver timely recruitment solutions.
- Talent Pipeline Development: Build and maintain a strong talent pipeline through proactive sourcing and networking.
- Employer Branding: Contribute to Xiaomi’s employer branding initiatives, ensuring we are positioned as an employer of choice.
- Data-Driven Recruitment: Utilize analytics and recruitment metrics to drive decision-making and improve recruitment efficiency.
- Compliance: Ensure all recruitment activities comply with legal and regulatory requirements.
Qualifications:
- Experience: 8-12 years of hands-on experience in Talent Acquisition, preferably within the technology or consumer electronics sector.
- Recruitment Expertise: Strong expertise in both high-volume hiring and specialized, Non-tech recruitment.
- Stakeholder Management: Excellent communication and relationship-building skills with the ability to influence and collaborate with senior leadership.
- Problem-Solving: Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Tools & Systems: Proficiency in using Applicant Tracking Systems (ATS), HR software, and recruitment tools.
- Immediate Availability: Candidates who can join immediately are highly preferred.
After Sales Service Specialist
About the job
- Render service support in a part of Delhi NCR through ASC’s/TSC’s/ASP’s.
- Accountable for ensuring KPI’s like C-SAT(NPS), Repair & Delivery TAT, A2I, T2I, T2R, RRR, CPC, PCB & Part consumption%, accessory/WMB/EW sales are met.
- Escalation management, open calls and ageing control.
- ASC’s/TSC’s hygiene visit for maintaining the standard and quality of services.
- Meeting with Distributors, MI Store/PP and sales team for boosting confidence and ensuring quick response as well as personal connect.
Knowledge and Experience on
1. Service Operations.
2. Operations Management.
3. ASC/ TSC Management.
4. Quality Assurance.
5. Customer Retention and Revenue Generation.
6. Escalation management.
7. Process Execution and Adherence.
8. Training and Planning.
Exclusive Lead
About the job
The exclusive channel is the flagbearer of the organization in the offline space in terms of providing premium & differentiated experiences to the consumers with best-in-class enablers across the product portfolio.
The individual is expected to establish a unified approach across all exclusive formats.
He/she will be responsible for enhancing customer experience & end-to-end premiumization, standardizing systems & processes, brand representation, and hygiene. He/she will also ensure a sustainable model with an optimized OpEx.
Program Management
- Ideating differentiated offers like loyalty programs, exchange offers, category-led offers & bank offers to enhance footfall
- Establishing digital presence & store amplification through GMB & P-Max to increase awareness of the product and offers
- Develop and implement omnichannel strategies that integrate online and offline customer experiences
Premium Experience & Enablers
- Ensuring standardized customer experience across all Exclusive formats
- Developing & deploying retail assets targeted towards premiumization & Smartphone X AIOT philosophy
- Deployment & maintenance of retail elements as per planogram to ensure a premium experience
- Tracking & maintaining high (>90%) NPS & CX scores at a store level to ensure customer delight
Sustainability
- Managing & controlling the OpEx as per AOP by optimizing operational cost
- Assessing store profitability & ROI
- High OpEx Mi Home evaluation for further course correction
Process
- Developing and formulating policies/SOPs for store operations
- Ensuring operational excellence of Exclusive across store categories
- Cross-functional collaboration with GTM, GT, Finance, SCM, SOE & Retail Marketing
Marketing
- Ensuring seamless execution of store activations for new launch & sustenance
- Preparing Marketing Activity Calendar (MAC) for exclusive to ensure footfall & conversion
- Customized local-level activations for non-profitable stores for incremental revenue
Projects
- Location/property identification basis cluster mapping and zonal alignment
- Cost optimization by doing cost analysis for all elements before finalization in collaboration with CPO
- Vendor pool creation & management
- End-to-end store launch execution
- Maintenance of existing stores as per brand guidelines
