Enterprise Customer Success Manager
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring an Enterprise Customer Success Manager at Canonical
Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical’s vast offering. By clearly understanding their customers’ objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:
- Mass – SMEs or large businesses starting their journey with Canonical
- Focus – Large companies with established ARR
- Step Growth – a selection of high-potential customers
All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.
Location: This role will be based remotely.
What your day will look like
- Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
- Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
- Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer’s objectives.
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
- Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
- Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
- Supporting customers through reactive ticket requests.
- Create campaigns targeting multiple customers through digital touch-points and activities.
What we are looking for in you
The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:
- Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
- Excellent presentation skills with the ability to guide a conversation about complex software.
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
- A true team player capable of interacting with all departments and at all levels, both internally and externally.
- Knowledge of agile methodologies.
- We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
Additional skills that you might also bring
- Experience with Salesforce, Jira and CRMs is a big plus!
Manager of Enterprise Open Source Sales Team
Open source software is the new default in the enterprise, and Canonical is the new challenger to major enterprise software vendors.
We are profitable and growing our global enterprise sales organisation. We are hiring regional sales team managers in Europe, Middle East, India, Asia, ANZ, Africa, Latin America, Central America and North America, each of whom will lead a team of five to ten enterprise sales representatives.
We deliver better open source from the data center to cloud and edge. Our Linux distribution Ubuntu is now the leading platform for public cloud compute, and the favorite platform for software engineers, data scientists and AI developers. Our mission is to accelerate the adoption and quality of open source globally, and our goal is to ship the most software on the planet by cores. A tidal wave of open source innovation is the next phase of the entire enterprise software industry, and we aim to be the most compelling way to ride that wave.
Our customers include Global 500 enterprises and startups. We are expanding our product range from the base operating system – Ubuntu – to full enterprise solutions in infrastructure and applications. We can deliver software defined storage, private cloud solutions, container runtime environments, as well as databases, message queues, identity, observability, analytics, machine learning and web publishing capabilities. Customers love the idea that they can get security compliance and support for everything open source from a single company. Our goal is to have more solutions on tap than any other vendor, and we have built unique capabilities to make that possible across every cloud, every class of compute and every category of application.
Canonical provides licensed enterprise software products, commercial support, managed services, consulting and training services to customers who are deploying Ubuntu or open source applications on the cloud, in their data center, or to the connected device and IoT ecosystem. We are just over 1,000 colleagues in 70+ countries and over $250m in revenue, profitable, on a steady but relentless growth trajectory. We are almost entirely distributed, with leadership spread across many countries. We believe that talent is equally distributed across the globe, and we are excited to hire, develop, promote and ultimately trust a diverse group of exceptional leads to build the best, not biggest, enterprise software company.
We hire carefully and deliberately; our selection process is long and requires substantial work from applicants. It will take successful applicants three to six months to secure an offer. This is not a place to apply if you are in a rush to find a position, it is a worthwhile place to apply if you are ambitious and long-term in your thinking about your career and the dynamics which move the world forward. If you see clearly the rise of open source, and you understand the drivers of enterprise procurement and technical decision making, then you will understand why Canonical has such a tremendous long term advantage. You will also understand, given the ferocity of competition and the challenges of competing in a market of giants, that we have to set a very high bar for hiring and performance. In order to be a world leading company we select for exceptional ability as well as character, and then provide an environment which promotes teamwork and celebrates diligence, collaboration and effectiveness. All of those are easy to say but hard to do – at Canonical we are willing to be uncomfortable in pursuit of that excellence.
In building our sales team, we look for five things:
- Empathy for the customer – a real understanding of customer needs, industry-specific challenges, and a desire to help customers solve their business problems
- High intellect – the ability to learn quickly, understand very complex subjects, and communicate clearly to build trust and confidence
- Passion for technology – a fascination with the state of the art from brilliant people solving hard problems, and fierce competition for large prizes
- Teamwork – a willingness to help others, to collaborate well with people from different disciplines, and to balance personal and team ambitions
- Energy – the drive to motivate oneself and others to achieve the best result for the team and our customers
Ubuntu is already very widely adopted which gives us a credible basis for conversations in the market. Nevertheless, it requires real work for sales professionals to build on that adoption to create trusted and profitable commercial relationships with the enterprises in their territory. Our product managers and marketing teams run campaigns to generate awareness, engagement and leads, but you will need to go beyond managing inbound interest to develop the potential of your territory. You will need judgement as to which industries and companies are ready to go deeper with open source and Canonical, and energy to develop relationships in advance of proven interest. We expect professional practice, territory and account planning, as well as clear, complete and continuous reporting on pipeline status and activity, using standard professional tools.
The successful candidate will carry an annual team bookings quota within their territory. They should be able to travel regionally for client engagements or, industry conferences, and internationally for company events twice a year. They will be expected to demonstrate professionalism and effectiveness in managing their team. They will need to coach, mentor and lead by example. Their sales representatives are expected to prospect accounts for new business, maintain and develop existing relationships, and work with colleagues and partners on account strategy. They must be comfortable selling enterprise software, open source, cloud, virtualization, container technologies and technical software solutions to senior levels of the enterprise.
Salesforce Administrator
Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Salesforce Administrator, who strives for the highest engineering quality and process efficiency, seeks improvements, continuously develops their skills, and applies them at work. This is an exciting opportunity to work with several popular business systems, and deliver first-class experience to Canonical business operations.
The Commercial Systems unit has several areas of responsibility spread across five engineering teams, closely collaborating with other engineering and business teams at Canonical. The Business Systems team is responsible for systems such as NetSuite, Salesforce, and several others. The engineers work closely with operations teams, implement business processes, and keep the systems compliant. This team is a great opportunity for an individual with a genuine interest in understanding the business, high engineering standards, and drive to deliver first-class experience to Canonical employees using those systems to get their job done.
Location: This role will be based remotely in the EMEA region.
The role entails
- Develop engineering solutions in NetSuite, Salesforce, and other business systems
- Collaborate with colleagues on business specifications, technical designs, and code reviews
- Learn Canonical business processes
- Depending on your seniority, coach, mentor, and offer career development feedback
- Develop and evangelize great engineering and organizational practices
What we are looking for in you
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Track record of going above-and-beyond expectations to achieve outstanding results
- Experience with NetSuite, Salesforce, or other CRM/ERP systems
- Professional written and spoken English with excellent presentation skills
- Result-oriented, with a personal drive to meet commitments
- Ability to travel internationally twice a year, for company events up to two weeks long
Nice-to-have skills
- Performance engineering and security experience
- Experience with accounting, sales, sales operations, or other business roles
Employer Network Partner (part-time, contract)
Correlation One develops workforce skills for the AI economy
Enterprises and governments work with us to develop talent and close critical data, digital, and technology skills gaps. Our global programs, including training programs and data competitions, also empower underrepresented communities and accelerate careers.
Our mission is to create equal access to the data-driven jobs of the future. We partner with top employers and government organizations to make that a reality, including Amazon, Coca-Cola, Johnson & Johnson, the U.S. State Department, and the U.S. Department of Defense.
Our skills training programs are 100% free for learners and are delivered virtually by industry experts to minimize traditional barriers to career advancement. We take pride in fostering supportive, human-led, group learning environments that build technical proficiency and confidence in participants.
Join us and let’s shape the AI Economy together!
About the Role
This role is a 20-week-long engagement designed to support connecting qualified, trained professionals with leading employers across the MENA region. The Employer Network Partner is a part-time, contract position. The contract period will run from December 2025 – April 2026
As an Employer Network Partner Partner, you’ll play a central role in shaping how employers across MENA access skilled digital talent. You will:
- Identify employers and hiring managers within your professional network who are looking for data-fluent professionals.
- Facilitate warm introductions between employers and Correlation One’s Employer Partnerships team.
- Collaborate with our team to connect the right talent for each opportunity.
Your relationships become the bridge that connects talent to opportunity — and drives measurable workforce growth across the region.
Your Expertise
- Proven employer network within tech, digital, or adjacent business sectors.
- Strong communication and relationship management skills.
- Active presence on LinkedIn or in local professional ecosystems.
- Cultural fluency across MENA markets and a collaborative, mission-driven mindset.
Preferred:
- Reputation for credibility, professionalism, and follow-through in managing clients or employer relationships.
- Existing client portfolio or recruitment contracts.
Role Details
- Program Window: December 2025 – April 2026
- Engagement Type and Location: Remote
SEO Manager
About Us
At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.
Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.
All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!
We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!
💻 The Role
The SEO Manager will be responsible for overseeing all aspects of search engine optimization for our eCommerce website. This includes managing both on-page SEO (site architecture, content optimization, keyword strategy, etc.) and off-page SEO (link building, brand mentions, partnerships). You’ll work closely with cross-functional teams, including content, development, and marketing, to ensure SEO best practices are integrated into every stage of our digital marketing efforts.
The ideal candidate is a data-driven SEO expert who stays on top of industry trends, thrives in a fast-paced environment, and is passionate about driving results through organic search.
Key Responsibilities:
On-Page SEO:
- Conduct comprehensive keyword research to identify high-value keywords for product pages, blog content, and other site sections.
- Optimize on-page elements including title tags, meta descriptions, header tags, image alt text, URL structures, and internal linking to improve search visibility.
- Collaborate with content teams to develop SEO-friendly content strategies, ensuring content is optimized for search intent and user engagement.
- Analyze website structure, and user experience, and provide recommendations to improve site performance, speed, and mobile optimization.
- Regularly audit site for technical SEO issues (e.g., broken links, crawl errors, redirects) and work with developers to resolve them.
Off-Page SEO:
- Develop and execute a link-building strategy to increase domain authority and improve rankings across competitive keywords.
- Identify opportunities for guest posting, content syndication, influencer partnerships, and other link-building tactics.
- Monitor backlink profile and manage disavowal of harmful or toxic backlinks.
- Build and maintain relationships with external webmasters, influencers, and content partners to secure quality backlinks.
SEO Analytics and Reporting:
- Track, measure, and report on key SEO performance metrics (organic traffic, keyword rankings, conversions, bounce rate, etc.) using tools like Google Analytics, Google Search Console, Ahrefs, SEMrush, or similar platforms.
- Continuously test, analyze, and refine SEO strategies based on data and performance insights.
- Provide actionable insights to internal teams and executives to improve overall SEO performance and drive business growth.
Collaboration & Strategy:
- Work closely with the eCommerce, content, and development teams to ensure SEO strategies are integrated into product launches, promotional campaigns, and website redesigns.
- Stay updated with the latest trends in SEO and search engine algorithms to ensure ongoing optimization.
- Participate in brainstorming sessions and contribute SEO expertise to marketing strategies.
Qualifications:
- Education: Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).
- Experience:
- 5+ years of experience in SEO, preferably within the eCommerce industry.
- Proven track record of managing both on-page and off-page SEO strategies and driving significant organic traffic growth.
- Familiarity with eCommerce platforms (e.g., Shopify, Magento, WooCommerce, BigCommerce).
- Technical Skills:
- Strong knowledge of SEO best practices and ranking algorithms (Google, Bing, etc.).
- Proficiency with SEO tools such as Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, Screaming Frog, and others.
- Understanding of HTML, CSS, JavaScript, and how they impact SEO.
- Knowledge of structured data, schema markup, and technical SEO principles.
- Analytical & Problem-Solving Skills: Strong ability to analyze large data sets, identify trends, and take actionable steps to optimize SEO performance.
- Communication & Collaboration: Excellent communication skills, with the ability to explain SEO concepts to non-technical teams and senior leadership.





