The World’s Favorite CRM, Zoho CRM, is a cloud-based customer relationship management software for managing sales, marketing, and customer support in a single system.

Table of Contents

Technical Support Engineer

We’re hiring Technical Support Engineers!!

Zoho is one of the world’s most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 100 million+ users and over 15,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 25 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Job Description:

* Answer customer queries about product features and capabilities through phone, e-mail & chat.

* Efficiently troubleshoot technical issues reported by customers and assist them with in-product

and third party configurations.

* Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt

resolution.

* Work closely with the Engineering and Product Management teams to escalate critical issues and

provide suggestions for product enhancement.

* Coordinate with various internal teams during an incident, communicate the status effectively till

resolution.

* Consistently meet SLA and other key performance metrics.

Requirements:

* Excellent verbal and written English communication skills

* Must be fluent in Hindi

* Attention to detail and a strong desire to learn

* Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis

* Should be flexible with all modes of Support – Email, Live chat and Calls

* Must have 3 to 5 years of experience as a Technical Support Engineer with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider.

* Basic knowledge of Networking and Active Directory.

Work Location:

Noida

Note: Only the shortlisted candidates will be notified of the further interview process

We’re hiring Product Marketers!!

Join our high-growth marketing team where you’ll get to create, deliver, and own new marketing initiatives that drive our brand forward. This is an exciting opportunity for anyone looking to collaborate closely with product and marketing leaders in the SaaS industry.

Experience: 2-5 years

We’re looking for someone with:

Strong content creation skills.
The ability to collaborate with cross-functional teams.
Good verbal and written communication skills with a knack for presenting and public speaking.
The motivation to be driven by results.

Your responsibilities include:

Creating and optimizing content across various channels to meet content marketing KPIs.
Establishing new marketing channels and campaigns along with tracking analytics to tweak performance.
Acquiring leads and handling preliminary interactions with prospects across select marketing channels.
Collaborating with pre-sales and sales teams while enabling prospects to navigate through the sales pipeline.

Work Location: Chennai

Note:

Only the shortlisted candidates will be notified of the further rounds.

Visual Designer

Job Location: Noida

Desired Experience: 2-3 years

Summary:

We’re looking for a Visual Designer—with 2-3 years of experience—to join our Brand Marketing team. Someone who can create impactful creatives and videos across a variety of channels, including social media, email, and the web. The role requires working closely with social media and content marketers to help them deliver the best content with creative visuals and videos.

In this role, you’ll be adept at taking an idea, imagery, or video footage along with inputs from key stakeholders and turning them into a creative solution. You are expected to know the best practices when it comes to social media and creative content. You must have experience working with all the standard software packages required, including Premiere Pro, Photoshop, Illustrator, After Effects, and the broader Adobe suite.

While we’re a fairly large company, we do operate like a startup in many ways. So, you will be given a good amount of responsibility from day one. You should be resourceful and be able to work on your own with little supervision as well as work in a team environment that has multiple moving parts (design, marketing, and PR teams).

An ideal candidate should be proficient in:

Creating graphics, illustrations, and animations for various marketing channels
Producing and editing engaging videos and images; includes editing footage, adding animations, audio and effects, optimizing for various platforms, etc
Collaborating and communicating with teams to ensure alignment with brand and goal
Staying updated on industry trends
Managing multiple projects and deadlines efficiently
Incorporating feedback and refining designs
Conducting research and contributing to brainstorming sessions
Maintaining organized files and assets
Optimizing content based on performance metrics and feedback
Enhancing our visual design language

Zoho | Business Development Associate

Job Description

As a member of the Business Development team, you will drive strategic initiatives to identify and onboard key partnerships that enable businesses to excel in a competitive digital world. Combining your market acumen with exceptional relationship-building and analytical skills, you’ll champion the growth of Zoho’s brand and its ecosystem. Your efforts will forge synergies with partners to deliver innovative Software as a Service (SaaS) solutions, reinforcing Zoho’s position against industry leaders.

In this role, you will identify, onboard, and collaborate with industry-leading partners to co-develop go-to-market strategies that enhance overall partnership positioning. By integrating their strengths with Zoho’s offerings, you will enable businesses to unlock their potential and thrive in a rapidly evolving market.

Key Responsibilities

1. Building Strategic Partnerships
1.1 Research and identify potential partners whose goals align with Zoho’s vision and objectives.
1.2 Evaluate partner capabilities to enhance Zoho’s competitive edge in the SaaS market.
1.3 Develop and execute acquisition strategies to drive market penetration and revenue growth.

2. Strengthening Relationships
2.1 Build and nurture long-term partnerships, ensuring alignment with Zoho’s strategic goals.
2.2 Act as the primary liaison for partner needs, facilitating seamless communication and collaboration.

3. Driving Strategic Impact
3.1 Collaborate with internal teams to craft and implement joint go-to-market strategies.
3.2 Negotiate and establish mutually beneficial partnership agreements that deliver measurable results.
3.3 Monitor partnership performance and optimize strategies to maximize impact.

4. Leveraging Market Insights
4.1 Stay ahead of industry trends, competitive dynamics, and emerging opportunities.
4.2 Provide actionable insights and recommendations to the leadership team to refine Zoho’s approach to partnerships.

5. Fostering Collaboration
5.1 Work with cross-functional teams to ensure smooth integration of partner solutions.
5.2 Represent Zoho at partner events and conferences, showcasing the value of Zoho’s ecosystem.

Qualifications

A bachelor’s degree in Business, Marketing, or related fields.
2–5 years of experience in partner acquisition or business development, preferably in the SaaS industry.
Proven success in establishing and managing strategic partnerships.
Strong understanding of SaaS markets and experience competing against top industry players.
Excellent negotiation, communication, and interpersonal skills.
Analytical mindset with a knack for data-driven decision-making.
Flexibility to travel for meetings and industry engagements.