The World’s Favorite CRM, Zoho CRM, is a cloud-based customer relationship management software for managing sales, marketing, and customer support in a single system.
Technical Support Engineers
Job Description
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
- Should be willing to work night shifts.
Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.
Digital Marketing Analyst
Job Description
- Manage Google Adwords Campaigns to improve Return on Investment and generate reports
- Develop performance metrics to provide recommendations and continually revise campaign strategy
- Understand data and arrive at decisions based on Web Analytics data and generate reports
- Integrate SEM campaigns, including both Paid Search (Pay-Per-Click), Search Engine Optimization (SEO), Social Media and other paid/non-paid mediums
- Manage Search Engine Optimization for a few products and generate reports
- Engage in all facets of search engine marketing (SEM) campaigns, including initial planning, implementation, monitoring, optimization, analysis and reporting
Designers- UI/UX/Visual/Graphic
Job Description
- Help build design work across multiple mediums on various projects, from small pieces to multi-channel campaigns.
- Build digital assets for marketing campaigns that align with the look and feel of those campaigns across other touch points.
- Assist in the planning and creation of designs for marketing automation campaigns to include email, social media, and PPC.
- Design templates for landing pages and emails using custom CSS and styling to help support brand messages.
- Design onsite creatives, including A/B testing and better UX design to help drive user engagement.
- Design dynamic and static banners for Google Display Network and other 3rd party networks.
- Assist in designing websites with wire-framing and UX capabilities.
- Design printed collateral, signage, print ads, etc.
Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.
Sales Executives
Job Description
- Build rapport with contacts and understand where the prospect is in the buying process.
- Identify opportunities that meet a minimum qualification criteria for the sales team.
- Tend incoming sales calls and emails, and assign them to sales reps.
We’re looking for someone with:
- Excellent interpersonal, communication, and product presentation skills.
- Attention to detail and a strong desire to learn.
- Ability to work independently and deliver value to the customers and the company.
- Should be willing to work all shifts.
QA Engineers
Job Description
- Experience in manual and automation testing.
- Knowledge of Java Programming (data types, variables, operators, flow control statements, methods (built-in as well as user-defined), Exception handling, File Handling, Database Operations, and OOPS concepts.
- Experience in MySQL/PgSQL.
- Experience in Selenium and Jmeter.
- Should be able to perform rigorous testing by creating large data sets, conduct back-end testing, and validate information as it flows through the system.
- Assist developers, support reps, and product managers in debugging issues.
- Re-test and verify the bugs/issues that have been fixed.
Product Marketers
Job Description
- Write, rewrite, test, and maintain website and landing pages.
- Create and maintain accurate comparison documents.
- Write briefs for ads, landing pages, marketing videos, webinars, email campaigns.
- Maintain analytics for websites and non-regular marketing campaigns.
- Create content that adds value to customers, prospects, and the market in general.
- Track and optimize pages to improve traffic and conversions.
Web Developers
Job Description
- Develop new components based on design specs.
- Work independently and write maintainable code.
- Understand existing code and suggest optimization in terms of functionality and performance.
- Work on client frameworks for caching and develop reusable components.
Software Developers
Job Description
- Design and develop high-volume, low-latency applications for mission-critical systems, ensuring top-tier availability and performance.
- Contribute to all phases of the product development lifecycle.
- Write well-designed, testable, and efficient code.
- Ensure designs comply with specifications.
- Prepare and produce releases of software components.
- Support continuous improvement by investigating alternate technologies and presenting these for architectural review.
Content/Technical Writers
Job Description
- Ideate and create content for blogs, articles, social media copies, and other formats on a regular basis.
- Stay up to date with content in the market to understand the kind of content being written in digital media across platforms.
- Create documents for different markets and domains based on user proficiency.
