The Ticketing Operations Lead is integral to our events’ success, managing all aspects of ticketing from strategy and planning to execution and post-event analysis. This person will collaborate with internal teams and external partners to optimize ticket sales, improve customer experience, and drive ticketing revenue. This is a key leadership role, requiring technical and operational expertise in ticketing systems and event management, and the ability to navigate complex event logistics.

• Develop ticketing sales strategies tailored to each event, aligning with marketing and revenue objective
• Forecast ticketing demand based on historical data, event type, market conditions, and competitor analysis
• Oversee all aspects of ticket sales operations, including event creation, seat mapping, and inventory management
• Implement solutions for on-the-spot operational challenges during the event to ensure smooth ticketing experiences
• Implement and manage ticketing technology such as RFID, digital ticketing, and mobile payments to enhance event access and security
• Oversee the customer journey from ticket selection to event day, aiming to create a frictionless and enjoyable experience
• Prepare and present event sales reports with key performance indicators, customer insights, and recommendations for future events
• Implement strategies to prevent ticket fraud, leveraging technology for secure access and monitoring unauthorized reselling

Assistant Manager – Strategic Account Sales

Ways of Working – Office / Field: Employees are expected to work from the office on all days out of their respective base locations.

About the Team – 

Swiggy Dineout is building India’s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories – from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride! 

Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save up to 40% on their dining bills when they pay their restaurant bills using the dine out feature on the Swiggy app

Role Summary –

The role holder is expected to oversee the onboarding and account management activities of the team on the ground regularly. Meet top accounts consistently to understand partner mindset, investment appetite, growth goals to  grow the business. Resolve queries and objections posed by the partners and support the front line in meeting their targets. Review Team performance periodically, provide inputs and timely feedback for course correction.

Responsibilities –

Account & Partner Relationship Management

• Discuss the P & L of the top restaurant partners to enable them see performance opportunities/misses; analyze revenue expectations and investment capabil
• Structure the commercial understanding between the account and Swiggy for existing and new accounts and propose revisions/changes seasonally or when agreed upon
• Articulate insights that can help partners in taking necessary corrective actions for growth by activating the right growth metrics/lever
• Meet the competitor’s top accounts to gather insights on competitor actions and propose counter measure

Data Interpretation & Performance Management

• Track Daily Salesmate / Physical Meetings done by each sales POC
• Track Weekly performance of Account Growth / Degrowth at portfolio /city level and RCA the reasons of it
• Track performance of Low Counter Share Outlets on the platform & Build plans along with sales poc to grow them to desired levels
• Track Daily Performance wrt key metrics such as Ads RPO for their accounts

Interaction with Stakeholders:

• Interact with partner support (discount change, Restaurant Display page etc.), sales operations (competition comparison data, or any ongoing festival data etc.) and finance team ( reconciliation of payouts, queries on GST etc, amount not credited to partner accounts etc.).

Functional Competencies:

• Understand Dine Out offerings and gain clarity of growth levers.Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)Knowledge of the partner app features and user interfaceElements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
• Understanding of Conversion Funnel – Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition

Desired Skill : 

• Graduate with 4-6 years of field sales experience; Fluency in English
• Good working knowledge and experience of e-commerce activities and all online marketing channels
• Confident, Pleasing, and a go-getter personality
• Effective communication skills
• Attitude & Aptitude for Sales
• Should be a team player, working alongside people from all walks of life
• Analytical, good Excel skills.
• The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules. Availability on weekends in case of any escalations that might arise.
• Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
• Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.
• Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.

Strategic Account Manager

Work Mandate 3 – Employees will work fulltime from their base location.

Job Responsibilities

• Own the relationship and success of restaurant partners on all aspects related to business growth, RHI metrics, expansion, marketing and merchandising
• Maintaining a strong relationship with restaurant owners and advising them on issues related to the market and offering solutions on improving the overall P&L of the partner
• Focus heavily on creating and executing Quarterly and Annual Joint Business Plans
• Increase share of wallet spends disproportionately
• Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible and advising senior management on maximizing business relationships and creating an environment where customer service can flourish
• Be on top of competitive landscape in terms of partners positioning in the ecosystem
• Create City and National Level Marketing Campaigns to increase visibility of both the partners and Swiggy. Conduct promotional events & marketing activations, primarily BTL, trade promotions and in-app promotions, in conjunction with the internal teams

Desired Skillset

• We’re looking for individuals with at least 4+ years of experience in sales, key account management
• Great track record in overachieving sales targets
• Excellent relationship management, communication and analytical skills
• Ability to handle pressure situations
• Attitude to make the impossible possible
• Looking for someone can align partner priorities with multiple stakeholders and get things done
• Local language preferable

“We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law”