Zomato is an Indian multinational restaurant aggregator and food delivery company. It was founded by Deepinder Goyal and Pankaj Chaddah in 2008.
Associate || Customer Experience
About the job
We are on the hunt for our next Customer Service Champion!
As part of the Zomato Associate Accelerator Program (ZAAP), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato’s customer service.
Here, you’re not just an Associate; you are on the path to leadership.
You start at ground zero to gain an understanding of our customers’ sentiments and challenges. You will be the primary point of contact for our customers to solve their problems via chats, calls and emails. More importantly, you will surface the key problems with other Zomato teams to help in designing better solutions.
The possibilities are boundless, and within a year, you’ll have the chance to grow and explore roles across sales, operations, program management, support, supply chain, and category teams, and be the future of Zomato!
What do you need to bring to the ‘table’:
Zealous Customer Focus- Experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy Articulate Communication- Strong communication skills with proficiency in typing and speaking efficiently Analytical Mindset – Handling problems is your forte! You excel at managing the resolution process, ensuring that communication remains clear and concise throughout Problem-solving skills- Solution-seeking and problem-solving is your passion. Your proactive approach ensures timely resolution of all customer queries
Be a part of an initiative that will transform hiccups into happiness!
Key Accounts Manager
About the job
As a Key Accounts Manager, you will work with a portfolio of our restaurant partners and work towards creating a healthy long term food delivery ecosystem in Phagwara.
What you need to bring to the ‘table’:
- Spirit of service towards customers, delivery partners, restaurant partners and our community
- Zeal for building deep mutually beneficial relationships that are not transactional in nature
- Ability to get your hands dirty and understand what ‘running a restaurant’ truly means
- Analytical rigour to understand data and identify growth opportunities for your partners
- Proactive, and not reactive – to identify restaurant issues and get them resolved
- Work life integration – we are in the hospitality business, we work when our customers celebrate; be prepared to be ‘switched on’ during our largest festivals, and holidays
- And all the other usual stuff in other job descriptions
What you will learn:
That you can do more than what you ever thought you could
Growth Manager
About the job
Why we exist
Imagine needing something when you are at home and getting it before you have tied your shoelaces to step out. We are revolutionising e-commerce by making the stuff most important to you, available to you in a blink of an eye.
We are already one of the largest e-grocery companies in India. Our ambition however, is to be 100x this size in the next five years.
Position Overview:
As the Growth & Marketing lead, you will be responsible for developing, implementing, and managing our growth strategies and marketing campaigns. Your goal will be to raise brand awareness, drive customer engagement and improve user conversion to support our business objectives.
Key Responsibilities:
- Growth Strategy: Plan strategies for growing new stores / existing cities, and lead end-to-end execution & impact assessment for the same.
- Assortment planning & Merchandising: Figure out the right assortment for your respective city.
- Market Research: Stay up-to-date with industry trends and competitor activities, utilising insights to inform growth strategies.
- Marketing Strategy: Develop and execute comprehensive marketing strategies that align with the company’s goals and target audience.
- Campaign Management: Plan and oversee marketing campaigns, including print media, events, sponsorships, and more. Ensure campaigns are executed efficiently and within budget.
- Brand Awareness: Enhance brand visibility through creative and impactful offline initiatives, increasing our presence in the market.
- P&L Management: Manage and allocate marketing budgets effectively to achieve the highest ROI on offline marketing efforts.
- Collaboration: Collaborate with cross-functional teams, including Data, Product and Creative, to ensure consistency in messaging and branding.
- Performance Analysis: Track and analyse the effectiveness of growth / marketing campaigns, making data-driven adjustments for continuous improvement.
Qualifications:
- Graduate/ Post Graduate degree with strong experience of 3+ years.
- Strong analytical and project management skills.
- Creative thinking and the ability to think outside the box to develop innovative campaigns.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Excel / Google sheets.
- Proven experience in growth / marketing preferred, but not necessary.
- Experience working in a fast paced startup preferred.
- Fluency in English & Marathi.
