Zomato is an Indian multinational restaurant aggregator and food delivery company. It was founded by Deepinder Goyal and Pankaj Chaddah in 2008.
Key Accounts Manager (Acquisition)
About the job
As a Key Account Manager (Acquisition), you will drive the expansion of our restaurant business, strategically onboarding new partners while contributing to the growth of a sustainable and thriving food delivery ecosystem in India.
What purpose would you ‘serve’
- Onboard a diverse range of eateries by identifying new restaurant partners to help market expansion. This will require strong sales and negotiation skills, and a focus on driving revenue growth
- Build and maintain relationships with restaurant partners through on-field interactions and hands-on support. Your relationship management and communication skills will be key
- Utilise data-driven insights to onboard restaurant partners seamlessly on the platform
- Work closely with cross-functional teams to ensure that our restaurant partners easily integrate into our ecosystem
What you need to bring to the ‘table’
- Passion for service, partnerships, and quality
- Customer obsession: keeping them at the core while solving problems
- Curiosity and inclination for thinking the impossible
- Enthusiasm about getting sh*t done well
Key Accounts Manager
About the job
As a Key Accounts Manager, you will work with a portfolio of our restaurant partners and work towards creating a healthy long-term dining out ecosystem in India.
What you need to bring to the ‘table’
- Zeal for building deep mutually beneficial relationships with leading dining out restaurants in your city
- Analytical rigour to understand data and identify growth opportunities for your partners
- Be proactive, and not reactive – to identify restaurant issues and get them resolved
- Vision of making Zomato the go-to platform for restaurants if they want to expand their dining out business
- Spirit of service towards customers, delivery partners, restaurant partners and our community
- Work-life integration – we are in the hospitality business, we work when our customers celebrate; be prepared to be ‘switched on’ during our largest festivals, and holidays
- And all the other usual stuff in other job descriptions
What you will learn
That you can do more than what you ever thought you could
Quality Analyst – Customer Delight
About the job
What you need to bring to the table:
- Quality Monitoring and Evaluation: Monitor customer interactions across calls, emails, chats, and social media to ensure adherence to quality standards and service guidelines. Identify areas for improvement, providing feedback on strengths and development needs. Regularly review recorded interactions to maintain consistent quality.
- Performance Analysis and Reporting: Analyze quality data, performance metrics, and customer feedback to uncover trends and improvement opportunities. Prepare detailed reports with key findings and recommendations to enhance customer satisfaction and operational efficiency. Work with cross-functional teams to address gaps and implement corrective actions.
- Process Improvement: Identify inefficiencies in workflows and propose solutions to streamline processes, enhancing the customer experience. Develop and maintain quality assurance standards and best practices, continuously refining monitoring processes to align with business needs.
- Training and Development: Collaborate with training teams to address needs identified through quality evaluations and customer feedback. Assist in developing and delivering training programs, and provide ongoing coaching to customer service teams to improve performance and adherence to quality standards.
- Customer Advocacy: Serve as the voice of the customer, driving initiatives to enhance satisfaction and loyalty. Collaborate across teams to implement customer-centric strategies, offering insights to improve products, services, and experiences.
What we are looking for:
- Proven experience as a Quality Analyst or similar role in a customer-centric environment
- Strong knowledge of customer service principles and best practice
- Excellent analytical skills with the ability to identify trends and improvement area
- Familiarity with quality assurance tools, methodologies, and technique
- Exceptional attention to detail and accurac
- Strong communication, organizational, and time management skill
- Proficiency in customer service software and quality monitoring system
- Ability to collaborate with cross-functional team
- Problem-solving mindset with data-driven decision-making skill
Food Delivery Driver
About the job
Company Description
We suggest you enter details here.
Role Description
This is a full-time on-site role for a Food Delivery Driver at Zomato India in Jamnagar. The Food Delivery Driver will be responsible for timely and safe delivery of food orders to customers, providing excellent customer service, and maintaining standards of food service.
Qualifications
- Food Delivery and Food Service skills
- Customer Service skills
- Experience in Food & Beverage industry
- Ability to handle basic accounting related to deliveries
- Good communication and interpersonal skills
- Valid driver’s license
- Knowledge of local area and traffic patterns in Jamnagar
Intern – Sales
About the job
Zomato Hyperpure is at the forefront of revolutionising the supply chain in the food industry. As an intern, you will play a vital role in expanding our network by acquiring new restaurant partnerships for Zomato Hyperpure.
What you need to bring to the table:
- Doing extensive calling, pitching, and making efforts to win back the lost clients
- Execute sales plan for acquiring restaurants and building lasting partnerships.
- Collaborate with different teams to craft a unique value proposition for potential clients.
- Conduct market research to identify trends within the local HORECA space.
What we are looking for:
- Enthusiastic and self-motivated individual with a passion for the food industry.
- Strong communication and interpersonal skills.
- Ability to adapt and thrive in a fast-paced environment.
If you’re a student (currently pursuing an undergraduate/master’s degree) who is ready to take on this 3-month challenge, we are looking for you!
