Zoom, software for video communication over the Internet. The program, developed and sold by the American corporation Zoom Video Communications, Inc., is one of the most popular services of its kind.
DevOps Monitoring Engineer
As a ZPZCX DevOps monitoring engineer at Zoom, you will be responsible for building, deploying and supporting the monitoring infrastructure and tools. These tools + infrastructure help maintain health and desired uptime for critical Zoom products like Zoom Phone, Contact Center and other communication products. Experience in leading Teams/ Mentoring is essential. Hands on Development or Architecture experience is required for this role.
About the Team
Engineering operations are the driving force behind the seamless functionality and continuous availability that define the platform’s unparalleled user experience. The team monitors communication infrastructure that runs ZoomPhone, Zoom Contact Center and other Zoom communications products. By employing robust operational and monitoring strategies, they guarantee the stability and security of Zoom’s infrastructure, allowing millions of users worldwide to connect effortlessly.
What we’re looking for
- Hold a Bachelor’s degree in Computer Science, Data Science, or a related field.
- 7+ years of work experience as an monitoring and devOps engineer.
- Have Proficiency in GIT, Kubernetes and Docker,
- Have SaaS product Deployment hands on experience using tools like ArgoCD, Jenkins, Helm Charts.
- Experience administrating open-source (Prometheus, Grafana, etc) and vendor monitoring tools (Pingdom, Pagerduty, etc)
- 3+ years of hands-on experience of managing Zoom and Microsoft 365 platforms
- Experience in Linux/Bash, Terraform, Ansible and Python/ Perl
- Experience with AWS services like CloudWatch, Lambda, S3, EC2, DynamoDB etc.Have knowledge of SQL, MongoDB, Athena, Elastic Search.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Workplace Lead
Responsibilities
- Manage and oversee day-to-day operations at our Seattle site, ensuring the office runs smoothly and efficiently and delivers a high service level.
- Partner with our FP&A partner and Global Workplace Strategist to understand the growth strategy, with a strong emphasis on space planning in an agile environment.
- Collaborate with the building landlord, building engineers, partner tenants, and other site-related operations.
- Assist on new site projects ensuring all workplace standards are being met.
- Assist with operating budgets, purchase orders, invoicing, accruals and working closely with the accounting team on month/quarter-end closures.
- Manage internal ticketing systems ensuring SLA’s are being met.
- Manage the Zoom Snack and Food Program, focusing on the 4 core pillars.
- Lead our local EH&S Program for emergency response and ergonomics.
- Partner with the Physical Security team for access systems and CCTV cameras.
- Partner with global peers and business partners to ensure consistency of brand and culture across all sites.
- Serve as site liaison for Zoom Business Continuity Plan.
- Partner closely with onsite executive stakeholders to support various events and requests.
- Coordinate onsite events as needed ensuring furniture set up/take down, HVAC, extra janitorial and ensuring the office is reset.
What we’re looking for
- 8 years of experience focusing on workplace operations and/or in facilities management, delivering top-notch customer service in a high-tech environment.
- 5 years of managing workplace onsite vendors or teams along with workplace programs
- Strong vendor management, small projects and furniture project experience.
- Organized self-starter, ability to work independently, driving projects and tasks to completion.
- Passionate about the employee experience and strives to innovate the future of the workplace.
- Managed opex and capex budgets partnering closely with finance on monthly and quarterly accruals.
- Excellent interpersonal, analytical, written and oral communications.
- Energetic, outgoing and always willing to dive in where needed.
Salary Range or On Target Earnings:
Minimum:
$76,800.00
Maximum:
$186,200.00
Government Industry Marketing Lead
Zoom is looking for a government marketing leader to define and execute the strategic go-to-market direction for Zoom’s government product offerings. The ideal candidate has a blend of strategic mindset, technology expertise and government industry experience. You understand the direction of government and can use this insight to shape Zoom’s government vision and future direction. In this role, you will be part of a talented product and marketing team that is spearheading Zoom’s focus on vertical industry solutions including government. The ability to work closely with sales, product development and other marketing groups to define comprehensive strategies, create compelling content and position Zoom as the technology partner of choice for government organizations worldwide will be key to this role’s success.
Responsibilities
You will:
- Be Zoom’s government industry subject matter expert helping to build and execute on the cross-functional go-to-market strategy to bring new government products, features and capabilities to market.
- Introduce new Zoom government products and validate industry-specific use cases that provide value and competitive differentiation for targeted customers and unique personas.
- Create key positioning and narratives to support government product launches and to drive ongoing government product awareness and adoption.
- Work with product management and the government sales teams to identify government certifications, regulatory requirements and industry-specific needs globally.
- Develop cross-platform government use cases/solutions and identify government partners for application development, integration and go-to-market.
- Contribute to pricing and naming strategies for Zoom government products.
- Fully understand the government market, segmentation, and opportunities globally.
- Create core government content (key messaging documents, videos, presentations, datasheets, white papers, demos and other assets) to increase awareness and interest.
- Work closely with the sales enablement team to develop government-specific sales training strategies and plans.
- Partner with the integrated marketing and digital marketing teams on government content requirements for campaigns, websites, blogs, webinars, and other demand-gen vehicles.
- Participate in joint customer meetings and industry events to evangelize Zoom government solutions, identify customer requirements and support the sales team in achieving their revenue and growth targets.
Professional Skills
- You have excellent communications skills – written and verbal
- You’re great at aligning teams to achieve a common goal
- You’re a pro at building relationships in a matrix environment
- You’re accomplished at creating differentiated messaging and assets
- You balance strategic thinking with tactical execution
- You use quantifiable metrics to measure performance
- You think globally and consider international requirements
Requirements
- Bachelor’s Degree / MBA (preferred)
- 10+ years of professional experience in product marketing roles focused on the government industry
- Working knowledge of video conferencing, phone, chat, contact center and other Zoom products
- Solid understanding of government purchasing vehicles, grant programs, government contracts and government partnerships
- Knowledge of U.S. Government regulatory requirements (e.g., FedRAMP, StateRAMP, DOD IL4/5/6) and International Government regulatory requirements (e.g., ISMAP Japan, iRAP Australia,UK Cyber Essentials Plus)
Salary Range or On Target Earnings:
Minimum:
$93 900,00
Maximum:
$217 000,00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Senior Product Designer – Zoom Whiteboard
We’re searching for an exceptional Senior Product Designer with a deep passion for visually stunning, seamless user interactions. In this role, you’ll be at the forefront of evolving Zoom Whiteboard, our canvas-based collaborative tool, where you’ll combine top-tier visual design with masterful micro-interactions to elevate every user experience. This role is perfect for a designer with bold ideas and the drive to create meaningful, delightful, and intuitive digital experiences across desktop, mobile, and tablet platforms.
About the Team
At Zoom, we’re not just about meetings; we’re about redefining how the world connects, collaborates, and creates. Our innovative, user-centered technology has transformed the landscape of digital communication. Our design team is a close-knit group of visionaries, driven to push boundaries and create intuitive, impactful experiences. If you’re ready to shape the future of digital collaboration for millions worldwide, let’s build it together!
Responsibilities
- Designing Brilliance: Leading and defining feature upgrades and usability improvements that will have a high impact on how people connect through Zoom Whiteboard. Every design decision matters!
- Collaborating & Inspiring: Partnering with product managers, engineers, and designers to set new standards for visual and interaction design.
- Raising the Bar :Establishing Zoom’s Whiteboard as a top-tier tool through exceptional visual and interaction design within a dynamic, iterative design culture.
- Hands-On in Figma: Diving deep into Figma, our go-to tool, where you’ll craft and prototype interactions and interfaces that captivate users across multiple devices.
- Advocating for Users: Championing user-centered design principles and challenge assumptions to uncover the best solutions.
- Being a Creative Collaborator: Collaborating with design teams across Zoom to refine, inspire, and innovate through collective insight and feedback.
What we’re looking for
- Have 8+ years in user-centered design with a focus on high-level functional, visual design, and crafting engaging micro-interactions.
- Have proven expertise across desktop, mobile, and tablet interfaces.
- Have the ability to push boundaries, inspire, influence and drive cross-functional teams toward creating world-class user experiences.
- Have expertise working with Figma.
- Have good interpersonal and communication skills, with an ability to clearly articulate design decisions to any audience.
- Experience in motion design to create engaging, interactive experiences (nice-to-have).