KiranaKart Technologies Private Limited doing business as Zepto is an Indian Q-commerce company headquartered in Mumbai, India. It was founded in July 2021 by Aadit Palicha and Kaivalya Vohra
Associate Director/Director – City Ops
About the job
Department: City Operations
Level: Associate Director & Director
Location of role: Mumbai
Open Roles: 4 (2 AD, 2 D)
Google form Link: https://forms.gle/2A4VQvspKSVgLtKs5
Interested folks please apply through the Google form link given above.
Key Responsibilities:
- Operational Leadership: Oversee all aspects of city operations including inventory management, order fulfillment, and last-mile delivery.
- Team Management: Lead, mentor, and manage a diverse team of operations managers, supervisors, and staff to ensure high performance and professional growth.
- Performance Optimization: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance service quality.
- Customer Satisfaction: Ensure high levels of customer satisfaction by maintaining service quality standards and promptly addressing any operational issues.
- Data-Driven Decisions: Utilize data analytics to monitor performance metrics, identify improvement areas, and implement corrective actions.
- Vendor Management: Manage relationships with local suppliers and vendors to ensure consistent and high-quality supply chain operations.
- Process Improvement: Continuously assess and refine operational processes to drive efficiency and scalability.
- Compliance and Safety: Ensure compliance with all relevant laws, regulations, and safety standards.
- Reporting: Provide regular reports and updates to senior management on operational performance, challenges, and strategic initiatives.
Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field. MBA is a plus.
- 5+ years of experience in operations management, preferably in the quick-commerce, e-commerce, or logistics industries.
- Proven leadership experience with a track record of managing large teams and complex operations.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced and dynamic environment.
- Proficiency in using operations management software and tools.
- Strong understanding of supply chain management and logistics.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and benefits package.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
- The chance to make a significant impact in a rapidly growing company.
Category Manager
Details
Core Areas: Product Sourcing and Selection, Vendor Management, Inventory Management & Fill Rate, Negotiation, Problem solving and stakeholder management
Qualification: 2-4 years of experience in category & buying.
Categories: Beauty; Fashion & Accessories; Home & Kitchen; Electronics; General Merchandise
Our Story
Zepto is a fast-growing startup unicorn that delivers groceries in 10 minutes flat through an optimized network of dark stores we’re building nationwide! We’re present in all Indian metros – Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, and Kolkata We’re incredibly well-funded and our investors include Y Combinator, Glade Brook, Nexus Venture Partners, and more! We’ve also built out one of the best startup teams in India, with Senior Executives from Uber, Zomato, Meesho, Flipkart, Dream11, and institutions like Stanford, INSEAD, IIM, and IIT.
Your Role
We are looking for an experienced and dynamic buying manager to join our category team. This role is essential in shaping the product assortment and ensuring that we offer a compelling and diverse range of products to our customers. The ideal candidate will have a strong background in buying and merchandising, excellent negotiation skills, and a proven track record in an ecommerce environment.
Key Responsibilities:
1. Product Assortment:
● Source and select a wide range of products that align with our category strategy and meet customer demands.
● Conduct market research to identify new trends, product opportunities, and competitive offerings.
● Develop and maintain a well-balanced and profitable product assortment.
2. Supplier Relationship Management:
● Establish and nurture strong relationships with suppliers, brands, and manufacturers.
● Negotiate terms, pricing, and contracts to secure favorable deals and exclusivity where possible. ● Collaborate with suppliers to ensure timely delivery and high-quality standards of products.
3. Inventory Management:
● Monitor inventory levels to ensure optimal stock availability and minimize excess inventory.
● Analyze sales data and forecast demand to make informed purchasing decisions.
● Implement strategies to manage slow-moving inventory and reduce obsolescence.
4. Sales and Marketing Collaboration:
● Work closely with the sales and marketing teams to develop promotional strategies that drive product visibility and sales.
● Coordinate with the merchandising team to ensure effective product placement and presentation.
5. Customer Focus:
● Champion a customer-centric approach in all buying decisions, ensuring products meet customer expectations and preferences.
● Utilize customer feedback and insights to refine product assortment and enhance the shopping experience.
● Ensure the highest standards of quality and satisfaction in all purchased products.
What We’re Looking For
● Bachelor’s degree in Business, Marketing, or a related field
● Proven track record of successful product selection and supplier negotiations.
● Strong analytical skills and the ability to make data-driven decisions.
● Excellent negotiation, communication, and interpersonal skills.
● Deep understanding of category trends and consumer behavior.
● Ability to work in a fast-paced environment and manage multiple priorities.
● Strong attention to detail and organizational skills.
● Proficiency in using buying and inventory management software.
Why Join Us?
● Zepto is on a blitzscaling path unlike any other startup today. Be the digital flagbearer for demand in this journey.
● The opportunity to join one of the fastest-growing unicorns is rare. Also, we’re giving our team strong equity to create lasting wealth as our company grows.
Senior Product Manager- Search
About the job
Our Story
Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that we’re building across the country! We’re scaling up rapidly across India with operations live across Mumbai, Bangalore, Delhi NCR, Chennai and Hyderabad.
We are incredibly well funded – we recently announced a fundraising from Indian and Global investors that include Y Combinator, Nexus Venture Partners, Glade Brook and more! We’ve also built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, and IIT.
Position Overview:
As a key member of the product team, you will be responsible for driving the strategy, execution, and optimization of search and recommendation features to deliver personalized and relevant experiences for our customers. You will be the customer’s voice as we build a best-in-class Search experience for Zepto.
Key Responsibilities:
* Product Roadmap: Develop and manage the product roadmap, prioritizing features and improvements based on customer needs, market trends, and business goals.
* Customer Insights: Gather and analyze customer feedback, usage data, and market research to identify opportunities for enhancing the search and recommendations experience.
* Cross-functional Collaboration: Work closely with engineering, data science, design, marketing, and other teams to ensure successful product development and launch.
* Algorithm Development: Collaborate with data scientists and engineers to design and implement advanced algorithms for search relevance and personalized recommendations.
* Performance Monitoring: Monitor and analyze key performance metrics to assess the effectiveness of search and recommendation features, making data-driven decisions for continuous improvement.
* A/B Testing: Lead A/B testing initiatives to evaluate the impact of new features and optimizations, iterating based on results to achieve optimal performance.
* User Experience: Advocate for a seamless and intuitive user experience, ensuring that search and recommendations are user-friendly and contribute to a positive shopping journey.
* Market Trends: Stay abreast of industry trends and emerging technologies in search and recommendations, leveraging insights to keep our product offerings competitive.
* Stakeholder Management: Communicate product vision, progress, and outcomes to stakeholders at all levels, including executive leadership.
Content Lead
About the role
The Content Lead will report to the Senior Director of Branding. This is a hands-on role, and will involve a lot of writing, creative thinking, editing, and ideating on strategies to make Zepto a stand-out brand on all our external owned media channels.
The ideal candidate should be adept at Engineering, Product and Design conversations. A good grasp of technology and its moving parts is highly recommended.
What you will do
- Create and curate content on all our digital platforms, identify brand USP and help improve visibility on owned media channels.
- Own long-form storytelling around Engineering, Product, Design (EPD) and business stories around operational efficiency, supply chain and others that make Zepto a pioneering brand.
- Control quality of copy and tonality to create a niche brand perception around Zepto’s differentiation in the Quick Commerce space.
- Elevate the quality of content, ideate, strategise and conceptualize campaigns to improve Zepto’s brand
- Chart out an editorial strategy to ensure consistent and compelling storytelling
- Manage stakeholders from different internal teams – EPD, Business — write stories on multiple products and innovation, showcase work internal teams are doing to improve branding.
- Measure and analyse what’s working and what isn’t, with regard to the brand’s content marketing efforts.
- Support all communication efforts from the senior leadership team.
What you will need
- Should have at least 6+ years experience writing compelling, creative content – samples of past long-form work is mandatory.
- An eye for snackable content that grabs attention – past writing on social media helps.
- A solid understanding of Engineering, Product, Design and business storytelling is mandatory.
- The ability to use data and research to shape a narrative – samples of past work helps.
- A strong social media profile and knowledge of tools that help accelerate reach and engagement in social media – please add references of this.
- Industry knowledge – we’re in the Quick Commerce space and knowledge + passion on key industry trends, understanding competition and areas for growth are big bonus points.
- Tech-savvy – new tools to manage teams, structure work and eke out quality content using tech. (GPT-3? Maybe 😝)
Apply right away and join one of the finest teams out there!